Olive Branch, MS
Business/Requirements Analysis Quality Assurance Testing Business Documentation Software Development Technical/Customer Support Mercury QC
GDP SourceForge Primavera
Excel Microsoft Office Suite COBOL
IMS DB/DC DB2 SQL/QMF VSAM CICS Expediter
MVS/JCL EZTRIEVE File-AID
IMSXPERT TSO/ISPF JAVA
July 2010 to June 2011
Responsible for implementing software changes for large scale corporate projects impacting International Accounts Receivables via corporate Global Development Process and standards. Tasks included interpreting business system requirements, writing new programs, modifying existing programs and procedures, developing new JCL and test case scenarios, performing quality assurance testing, and completing and reviewing supporting corporate documentation.
Sr. Technical Analyst
April 2006 to April 2009
Continued tasks performed as a consultant during 01/02 - 04/06 timeframe.
January 2002 to April 2006
Project lead on numerous corporate initiative and user requested projects for International and Domestic Accounts Receivables Systems, International Rating System, and Invoicing System. Utilized system life cycle to successfully implement projects that were consistently completed on schedule. Worked with user groups to gather business system requirements and develop functional and technical specifications. Additional tasks included coding and testing, creating and maintaining documentation supporting System Process Improvement guidelines, investigating and responding to customer requests and issues, and providing on-going system production level support.
July 2001 to January 2002
Provided ongoing support and maintenance activities for the Home Banking System. Also developed, tested, and implemented system enhancements per user requirements. Most projects, including Customer Bonus Points Program, were completed well ahead of schedule. Coordinated Quality Assurance testing with user groups to ensure error-free processing. Developed numerous reports per user requests utilizing EZTRIEVE, including one to track all closed accounts with balances.
April 1998 to January 2001
Project lead on several corporate and user required projects for International Invoicing System. Followed specific SPI guidelines to implement these projects while creating thorough and effective business documentation. Worked with users to develop effective business system requirements and translated the requirements into functional and technical specifications. Served as Quarterly load test leader, responsible for communicating outstanding issues to project team to ensure effective testing efforts. Received recognition from manager via company 'Bravo Zulu' program for excellence as test leader. Investigated and responded quickly to customer requests and issues, ensuring customer satisfaction.
January 1997 to December 1997
Served as Year 2000 project lead, ensuring all programs and processes were identified and scheduled for changes. Developed, tested, and implemented system enhancements for YR2K effort, including IMS databases and numerous programs. Researched and completed most work well ahead of schedule. Created and maintained documentation to track YR2K progress and monitored resources using Microsoft Project.
August 1994 to October 1995
Provided monthly on-call production support responsibilities. Implemented system process changes and developed numerous report programs per customer requests. Created many reports using EZTRIEVE software. Modified existing CICS screens and JCL members for improved system performance.
June 1989 to August 1994
Designed, tested, and implemented new programs and program changes that resulted in improved system performance and cost savings. Helped to develop new location management and description systems. Investigated and responded quickly to customer requests and issues. Provided daily on-call support activities. Responsible for cross-training new team members.
B.S. in Computer Information Systems