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Lawrence Alexander

Desktop Support Intern at AmerisourceBergen Specialty Group

Dallas, TX

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To begin a career in network support using skills learned through education and work experience.

Work Experience

Desktop Support Intern

AmerisourceBergen Specialty Group
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Frisco, TX
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November 2010 to Present

- Configure and deploy new desktops and laptops with Windows XP or Windows 7 
- Provide troubleshooting assistance to users with computer hardware and software issues 
- Install applications as needed per department 
- Use HP Service Manager to track, update, escalate and/or resolve tickets submitted by users

Architectural Drafter

Ascension Group Architects
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Arlington, TX
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March 2008 to February 2009

- Worked alongside architects and project managers to complete work on various projects and was responsible for coordinating drawings between engineers and other consultants 
- Evaluated client and project scope requirements to incorporate into drawings and documents 
- Reviewed drawings to ensure quality of work being completed was at or above company standards

Architectural Drafter

Lyman Davidson Dooley
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Nashville, TN
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January 2006 to December 2007

- Worked alongside architects and project managers to complete work on various healthcare related projects 
- Consulted with clients and engineers to coordinate drawings and documents 
- Managed permitting and drawing documentation on several small projects

Education

Certificate in Networking Associate

North Lake College -
Irving, TX

December 2009

Associate of Applied Science in Network Administrator and Support

North Lake College -
Irving, TX

Additional Information

SKILLS PROFILE 
- CCNA certification 
- On-site and remote desktop support 
- Microsoft Office […]