Seeking a position that will utilize my professional demonstrated experience in Customer Service, Collections and Loan Serving. Demonstrated experience and ability to lead, motivate people, provide excellent customer service and fulfill departmental and company goals.
February 2011 to May 2011
outbound & received inbound phone calls to customers to collect payments on loans.
❖ Advised customers of company policy and procedures for loans
❖ Worked with customers via phone to ensure that all documents were submitted for loan processing.
❖ Took loan payments via check by phone or credit/debit card.
❖ Updated customers accounts with call notes.
❖ Made approx. 100 calls per day and received approx 50 inbound calls per day.
❖ Provided excellent customer service.
❖ Maintained clean work area.
June 2010 to January 2011
Processed loan applications
❖ Verified all employment and bank information
❖ Making cash bank deposits
❖ Cash payroll and other government issued checks
❖ Made outgoing calls on delinquent accounts
❖ Placed holds on accounts to collect negative balances
November 2008 to May 2009
Worked in a team-oriented environment
❖ Handled monetary transactions
❖ Maintained a clean and safe work environment
❖ Developed excellent customer service etiquette
❖ Checked appropriate identifications required by state law.
❖ Taking payments via credit card, debit card, gift cards, and cash handling
❖ Count register at end of shift
❖ Loan Servicing, Real Estate, Retail, Call Center
◆ Customer Service
◆ Loans Servicing
◆ Front-Office Operations
◆ Cash Handling
◆ Call Center Service
◆ Data Entry
◆ General Office & Clerical
◆ Typing & Ten Key