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Leslie Batto

Great Personnel Management Skils, Outstanding Communication Skills, Goal Oriented, Highly Motivated

San Ramon, CA

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Work Experience

Network Operations Supervisor

Interactive Data Corporation
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Hayward, CA
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2008 to Present

- Supervised a 24 X 7 X 365 Operations staff and assisted with hiring, assigning projects, staff scheduling, annual performance goals, and coordinating workflow 
 
- Built highly cohesive teams by providing monthly staff training on new and current products which substantially increased departmental productivity  
 
- Established departmental policies and procedures that ensured adherence to standardized fault management practices  
 
- Managed online procedural documentation for data and server recovery  
 
- Assisted in the planning and implementation of new products by liaising between the Engineering Department and Operations staff 
 
- Provided crucial monthly reports for Management that determines network reliability and stability

Senior Network Specialist

Interactive Data Corporation
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Hayward, CA
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2002 to 2008

- Maintained mission critical time-based system and financial checklists providing accurate and timely information to management and clients 
 
- Developed and implemented employee training curriculum for new off-site facility 
 
- Administered and maintained monitoring systems for servers and network equipment in a 2000+ sever environment 
 
- Assisted various groups including technical support in troubleshooting user problems related to company products, Operating system (Win 2000 / XP), network connectivity, and upgrade issues  
 
- Performed backup and recovery functions for Alpha systems, Windows, and eSignal proprietary software applications 
 
- Performed scheduled configuration changes to desktop and software applications 
 
- Resolved escalated calls and worked closely with engineering, field technicians, and telecommunication carriers to resolve service issues

Corporate Support Lead

Interactive Data Corporation
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Hayward, CA
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2001 to 2002

- Provided high level detailed technical support for corporate accounts and resolved software and hardware escalations via e-mail, online chat support, phone, Web-Ex, and on-site assistance 
 
- Coordinated training sessions for prospective and existing clients via e-mail, phone, Web-Ex, and on-site 
 
- Assisted management with improvements and efficiency of the call center by auditing calls for quality assurance and evaluating the day-to-day activities of corporate technicians

Technical Support III

Interactive Data Corporation
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Hayward, CA
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2000 to 2001

- Provided effective and consistent technical and customer service support for individual accounts via e-mail, online chat support, web-ex, and phone  
 
- Implemented upgrades, installation of software, drivers, and essential desktop troubleshooting via phone, online chat support, and WebEx  
 
- Analyzed call center priorities to determine the need for customer enhancements as well as participate in beta software releases

Education

Bachelor of Science in Business Administration - Marketing and Finance, 2005

California State University East Bay -
Hayward, CA

2003 to 2005

Skills

Personnel Management Skills, Troubleshooting, Problem Solving Skills