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Lina Bou

Rep at Pharmacy Customer Care

Providence, RI

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Self motivated individual capable of working as a team player or independently, time managed orientated, excellent customer service skills, understanding in Microsoft office system, Knowledge of medication and pharmaceuticals, skilled in pharmacy preparation

Work Experience

Rep

Pharmacy Customer Care
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Woonsocket, RI
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June 2011 to Present

♦ Handling incoming and outgoing calls 
♦ Filling prescriptions 
♦ Checking prescription status 
♦ Contacting and faxing retail stores 
♦ Transferring prescriptions for patients 
♦ Getting store informations 
♦ Work on multiple projects 
♦ Handing 90 days switch overs

Customer Service Rep

Claflin Company
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Warwick, RI
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September 2006 to October 2009

Answering calls 
◆ Entering order data 
◆ Multitasking with emails, fax, and phone 
◆ Rushing out orders for customers 
◆ Placed special orders with mfg. 
◆ Working with 15 customers, taking orders, complaints, and satisfying their needs

Sales Rep / Customer Service

T-Mobile
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Cranston, RI
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April 2003 to January 2005

Fall River, MA 
 
◆ Provide customer with communication information and plans 
◆ Call corporate office for credit checks 
◆ Make bank deposit for both stores 
◆ Open & closed store 
◆ Sell T-mobile and Nextel products

Education

BA in Social and Criminal Justice

Asford University -
Clinton, IA

2012 to 2016

Certificate in Certified Pharmacy Technician

Brown Institute -
Cranston, RI

2010 to 2011

Diploma

Central High School -
Providence, RI

September 2000 to 2004

Additional Information

Skills Summary 
◆ Microsoft words 
◆ Microsoft office 
◆ Microsoft excel 
◆ General Office Skills 
 
◆ Computer Savvy 
◆ Customer Service 
◆ Time orientated 
◆ Bilingual English & Cambodian 
 
◆ Pharmacy law & ethics 
◆ Pharmacy Compounding 
◆ Safety in Healthcare Environment 
◆ CPR Certified 
◆ CPHT