Part Time- Bookkeeper
May 2011 to Present
Customer Service Associate
◆ Part time work working with customers on the maintenance of residential pools
◆ Maintains all accounting functions which include the invoicing and expensing of all accounts.
May 2006 to January 2011
Customer Service Associate
◆ Accountable for conducting customer training on retail software for resorts and casinos (training was web-based and on-site for individuals and groups in a classroom environment).
◆ Created and presented online webinars, worked in customer support for training/technical issues, developed testing scripts for new enhancements, and authored step-by-step training documentation.
◆ Worked from home and traveled to customer sites for "go live" assistance.
August 2002 to May 2006
◆ Started in the Network Services division as a Telephone Trainer (electronic medical claims submissions) and was promoted to Manager of Internal Training to develop and train staff on new enhancements.
◆ Acted as Team Lead in the development of step-by-step documentation and CD instructions for 4,000+ clients that needed to become HIPAA compliant with electronic claims submissions.
◆ Served in the Education Department as a liaison with R&D to develop internal and external training documentation for new enhancements, as well as coordinate and present webinars for training purposes.
◆ Worked on a team that traveled to the various locations to train employees on Seibel, a contact management software being installed.
September 1999 to February 2001
Trained new and existing customers on retail software for resorts and casinos which required extensive travel to customer sites for training and go lives.
August 1998 to August 1999
Traveled to Europe and South America to help in the transition of a new accounting software to be installed in all the offices across the globe.
◆ Created training documentation that was distributed to all trainers working on the project. Documentation was also developed for the Testing Department.
B.S. in Business Administration
Results-driven, motivated, and highly qualified Trainer with 15+ years of experience and success. Possesses solid analytical, communication, customer service and interpersonal skills coupled with an ability to quickly become proficient in new software for several industries. Currently seeking a position as a Software Trainer which will effectively utilize all acquired skills, abilities, and areas of expertise as follows:
◆ Staff Training/Coaching
◆ Training Documentation
◆ Needs Assessment
◆ Business Administration
◆ Individual/Group Training
◆ Presentation Development
◆ Performance Evaluation
◆ Contact Management
◆ Web-Based Training
◆ Webinar Presentation
◆ Customer Service
◆ Test Script Development