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Margie Banks

Regional Claim Specialist at Auto Club Group Insurance Co

Goodrich, MI

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Seeking to advance my career with-in the Insurance Claims Industry

Work Experience

Regional Claim Specialist

Auto Club Group Insurance Co
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July 2009 to Present


Evaluating, damage estimating and settlement of large loss and intricate homeowner claims, assigning, directing and managing independent adjusters and contractors to obtain evaluation and reviews of structure and contents damages, reviewing and applying coverage to homeowner and 3rd party liability claims based on policy provisions, state compliance laws and regulations, negotiating settlements with home owners and contractors, reviewing and controlling claim costs, providing backup and assistance to Regional Claim Manager, performing file reviews and providing check authority for Regional Desk Unit adjusters, training, coaching and directing new staff adjusters in company procedures and regional claim handling, addressing and resolving policy holder complaint issues with-in the Regional Desk Adjusting Unit, preparing written reports and responses to State Insurance Commissioner complaints, documenting, collecting and obtaining evidence for proper file presentation and reports, providing assistance to the Regional Cat Team as needed, developing relationships and working with independent sales agents to ensure understanding of claims process and provide multi level customer service, investigating and making referrals for subrogation and CSIU, providing customer service.

Estimator

F. Lax Construction Co
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January 2008 to February 2009


Performing field inspections to determine cause and extent of building structure damage, preparing job cost estimates, negotiating settlements with insurance adjusters & homeowners, writing project cost budgets, ordering job materials and obtaining sub-bids from contractors, supervising production phase and superintendents, obtaining City/Township permits & inspections, tracking and controlling job costs, invoicing of completed projects, responding to emergency calls in order to provide temporary repairs and services, supervising and directing water mitigation crews, preparing temporary and mitigation estimates and invoicing, collections, marketing, training new estimators & production personnel.

Business Owner

Liberty Building Concepts
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March 2004 to January 2009


Performing field inspections to determine cause and extent of building structure damage, preparing job cost estimates, negotiating settlements with insurance adjusters & homeowners, writing project cost budgets, supervising production phase and superintendents, obtaining city/township permits & inspections, tracking and controlling job costs, invoicing of completed projects, responding to emergency calls in order to provide temporary repairs and services, supervising and directing water mitigation crews, preparing temporary and mitigation estimates and invoicing, collections, marketing, hiring and training new employees, all phases of office management including accounting.

Field Property Claims Adjuster

Allstate Insurance Co
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July 2000 to March 2004


Performing field inspections and investigations for residential property and contents damage, reviewing and applying coverage to claims based on policy provisions, estimating bldg structure and contents damage, negotiating settlements with property owners, taking written and recorded statements, preparing claims for trial and providing testimony, responding to emergency claims and national catastrophes, subrogation investigations, supervising and training of various personnel, providing customer service 
 
Qualifications/Skills 
State of Michigan and Kentucky Insurance Adjuster License 
Knowledge of compliance regulations and policy statutes in numerous states 
Extensive residential, commercial bldg structure knowledge 
Preparing estimates, budgets, tracking and controlling job cost 
Knowledgeable of bldg codes, laws and types of construction 
Building structure and contents estimating on several computerized estimating programs including Xactimate, MSB, Enservio 
Project management 
Mitigation & remediation trained and certified (IICRC) 
Catastrophic claim handling experience 
Training/supervisory skills 
Ability to control and limit claim handling expenses 
Ability to handle and manage multi line claims / Auto/homeowners/liability 
Ability to handled and manage large/specialty claims 
Problem solving skills