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Technical Support Agent

Technical Support Agent - West Corporation

Stateline, NV

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To obtain a customer service position at a company and utilize the skills I have obtained through previous work experience.

Work Experience

Technical Support Agent

West Corporation
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Reno, NV
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July 2012 to Present

Answer inbound calls for At&t customers ◆Troubleshoot equipment when necessary ◆Set commitments to call customer back when issue is not fully resolved ◆Assist with issues or concerns of customers◆Make changes to accounts or adjustments◆Process warranty exchanges of equipment◆Order equipment as necessary◆Assist with billing questions on accounts

Front Desk Agent

Marriott Timber Lodge
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Lake Tahoe, CA
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July 2011 to July 2012

Answer inbound calls in support of guest needs ◆•Run and review reports to ensure errors have not been made and proper procedures have been followed◆•Handle customer inquiries, complaints, billing questions and service requests Maintain a balanced $300 bank◆•Coordinate work orders with both the engineering dept. and housekeeping dept. ◆Make daily phone calls to in-house guests to ensure expected service levels have been met

Guest Services Agent

Aston Lakeland Village
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Lake Tahoe, CA
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June 2011 to September 2011

Check guests in/out of resort condos◆•Relay shuttle calls to drivers◆•Sell different local attraction tickets◆•Maintain a balanced $500 cash drawer◆•Input work orders for engineering◆•Maintain a current events binder to ensure guests are given up to date attraction and activity information◆•Answer multiple phone lines◆•Make reservations for walk in guests◆•Transport reservations from web-base to system database◆•Ensure all methods of payment are pre-authorized 
 
SKILLS/PROFICIENCIES 
◆Ability to build productive relationships with co-workers & guests 
◆Fluent in English & Spanish ◆Team Player ◆Effective Listener ◆Quick Learning 
◆Multi-Tasking ◆CPR/First Aid/AED Cert tMicrosoft Office ◆ Asgard Remoting ◆ Micros POS ◆ Springer Miller Systems (SMS) ◆Property Management Systems (PMS) ◆Avaya Phone Series ◆ MARSHA ◆Synxis ◆Type 45+ ◆Snooper ◆Clarify ◆Geo Link ◆Biller System

Education

Diploma

South Tahoe High School-Lake Tahoe Community College