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OPERATIONS MANAGER

OPERATIONS MANAGER - METRO FLAG CO

Monroe, NJ

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Authorized to work in the US for any employer

Work Experience

OPERATIONS MANAGER

NATIONAL FLAG & BANNER CO
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New York, NY
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2013 to Present

Manage day-to-day activities encompassing business and financial administration, sales/marketing, customer service, 
material inventories, warehouse receiving, and logistics strategies associated with printing and production of superior 
quality banners and flags. Currently, orchestrating complete overhaul of Sage 50 database/financial system to create proper 
full accounting procedures by designing and initiating inventory tracking, item IDs and descriptions for 25K items 
including proper item classes, building assemblies, reporting, importing/exporting for Excel, Crystal Report invoices, and user interface setups to simplify training and enhance comprehension. Oversee all aspects of technology and special 
projects including computer, telephone, and security systems; software installation/upgrades; server upgrades, routers, and internet connectivity. 
Selected Contributions: 
• Completely revamped entire IT hardware and software including all servers and workstations, operating systems and applications, WIFI, and multiple location integration at new warehouse and offices, and a new NYC main 
office location. Established remote access for three national users utilizing Windows Terminal Server as well as online connectivity applications. Implemented online backup systems for all servers and locations. 
• Spearheaded warehouse move from 45,000 sq. ft. facility that had been occupied for over 50 years to a modern 
23,000 sq. ft. warehouse; supervised logistics setup, drive-in pallet racking system purchasing and layout, 
waste/recycling procedures, installation of alarm system, and purchase of office furniture. 
• Replaced company's multiple phone systems with VoIP system, enabling main office, warehouse, and remote 
users to share same system. Installed and set up security, technical support, and cameras at both locations.

DIRECTOR OF ADVANCEMENT INFORMATION SERVICES

BLAIR ACADEMY
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Blairstown, NJ
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2012 to 2013

Maintained data and reporting protocol and integrity while assisting in the development and implementation of best 
practices for the management of Raiser's Edge database in conjunction with Financial Edge. Managed development 
functions in donor database, including gift entries, reports, and regular maintenance of records. 
Selected Contributions: 
• Facilitated complete transition from The Raiser's Edge and Financial Edge local server install to Web-based 
system; remained current with enhancements to functionality to optimize use of database organization-wide. 
• Served as point person for donor and constituent information, managing data integrity and accuracy, report 
customization, and analysis. 
• Provided support and training in appropriate utilization of application to all new staff; facilitated specialized 
training in response to changing roles, business processes, and database functionality. 
• Acted as lead prospect researcher for school; utilized Lexis Nexis, Wealth Engine and other creative online "ways" to lead prospect research effort.

GENERAL MANAGER & CONSULTANT

MYTECHKNOWS.COM
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Lake Hopatcong, NJ
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2009 to 2012

Launched new business startup offering technology consulting and services to non-profit and for-profit sectors. Oversaw 
all business functions such as financials, customer relations, proposals, business development, marketing, project 
management, and more. Provided services in wireless and network support, PC/laptop repair, VoIP, business-IT 
integration, databases, data security, web design, SEO, and digital media. 
Selected Contributions: 
• Upgraded network security, network configurations, anti-virus software, and PC memory for Chester, NJ Borough 
Police Department; subsequently, installed PCs in patrol vehicles. 
• Saved National Flag $10K per year by identifying unnecessary hardware, eliminating several outdated service 
contracts, and reducing internet access costs 65% while improving speeds 35x.

Education

BA in Politics

ITHACA COLLEGE

Skills

Windows (10+ years), Apple (10+ years), Microsoft Office Suite (10+ years), Microsoft Office Suite, Raiser's Edge (10+ years), Financial Edge (10+ years), Peachtree Accounting (5 years), Website Development (10+ years), Active Directory (10+ years), Windows Server 2012, Windows Server (10+ years), Process Improvement (10+ years), System Administration