Technical Support Specialist/Customer Support Sales/Instructor
February 1991 to January 2013
The job is to navigate passengers on our website, AA.COM, and to teach them how to properly use the website to create their own reservations. Also, we help them with any
customer service issues they may have and sell seats for the airline.
I am proficient on most programs relating to the travel industry including Sabre, Qikres, Avivia Desktop, Aacorn, Microsoft Word, and the frequent traveler program.
My career began in Domestic Sales, then the Advantage Program, Meeting Services, and finally for the last 10 years I was a Technical Support Specialist for our website which is a combination of all my past duties in a supervisory role.
Executive Administrative Assistant
August 1988 to February 1991
I worked for the Vice President of Operations for the Dallas, Ft. Worth area. As his assistant I was responsible for all sales and construction reports weekly and helped with planning meetings and training of sales persons. I also began planning an annual Christmas Party which was a great success.
August 1982 to February 1984
Working for the Manager of the audit division I had many responsibilities. I handled all computer functions for the reports from supervisors handling audits and employee issues. I also performed the duty of Audit Mathematician checking the accuracy of the auditor's reports.
Business, Theatre Arts, Religious Studies
August 1976 to January 1977
I'm writing to apply for the position of Sales or sales assistant. I am confident that my skills are well-aligned with the job, and that I would be an excellent fit for your organization.
Over the years I have enjoyed working with customers. I have helped others learn about the reservation system of the airline while teaching them how to navigate the website. I received many compliments regarding my willingness to help others understand the process and of the patience I exhibited while helping others. I pride myself with the abilities to understand my role as a sales person and a consumer. I am energetic and a quick learner. The home sales industry has always fascinated me. The concept of building a home from the onset of sales, innovating personal preferences, all the way to the construction from the ground up is quite attractive to me. My passion for the homebuilding industry drives me to learn more about it. It would be my honor to work for your company.
I believe my experience and knowledge make me an excellent fit for this opportunity. I have enclosed my resume for your consideration. Please feel free to contact me via phone or email at a time of your convenience to discuss my background as well as the requirements for the job.
Marlis Atwell […]