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Marshall Brown

Catering/ F&B Director at ISC/Americrown Service Corp

Daytona Beach, FL

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I am seeking a position with an innovative and energized company where my Knowledge, experience, teamwork and passion for food & beverage, salesmanship and business relations would provide the opportunity to achieve corporate and personal goals and growth.

Work Experience

Catering/ F&B Director

ISC/Americrown Service Corp
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Daytona Beach, FL
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2008 to Present

* Organizing all catering aspects for twelve NASCAR Tracks to include Scheduling, Travel Planning, Staffing, Training, Beverage Ordering & Overall Food & Beverage Execution and Managing up to 500 employees 
* Overseeing Richmond International Raceway's Year Round Onsite Catering Business to include managing budgets, costs of goods & staff

Director of Outlets

The Shores Resort & Spa
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Daytona Beach, FL
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2007 to 2008

* Manage all day to day operations 
* Reconstructed and developed wine program and list for future awards 
* Meeting monthly, quarterly and annual financial expectations of company goals 
* Responsibilities include: * Overseeing fine dining restaurant, room service, two bars and pool to include 2 managers, 2 supervisors and approximately 40 employees 
* Took over all beverage purchasing and inventories of hotel eliminating the need for a salaried purchasing manager 
* Staff training, energizing, motivating and development

General Manager

Restaurant Medure
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Jacksonville, FL
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2005 to 2007

* Managed all day to day operations. 
* Created and maintained award winning wine list. 
* Exceeded all goals of food and beverage sales while consistently maintaining costs of food, beverage and labor according to monthly and annual budgets. 
* Responsibilities include: * Overseeing fine dining restaurant to include 35 employees 
* Managed daily finances, all food and beverage sales and puchases 
* Staff training, energizing, motivating and development 
* Bartending, serving and food preparation when needed

Terrace Dining Room/ Oak Room Bar Manager

The Lodge/Cloister at Sea Island
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Saint Simons Island, GA
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2004 to 2005

* Implimentented numerous service enhancements that assisted the Lodge to both achieve and retain many prestigious awards 
* The Lodge-AAA 5 Diamond, Mobile 5 Star 
* The Cloister-# 1 Resort in the U.S. by Conde Naste, #1 Family Resort by Zagat 
* Exceeded all budgeted goals in food & beverages for 2004 
* Assisted in planning, designing and renovations of Lodge Wine Cellar 
* Developed employee handbook, food and beverage basics and steps of service programs for all related food & beverage outlets 
* Assisted in planning of food & beverage outlets for 2006 opening of $200 million dollar luxury hotel 
* Responsibilities include: * Overseeing two high energy restaurants to include a staff of 45 employees and 6 assistants 
* Managing all day to day operations including finances, purchasing and guest interaction

General Manager

Matthew's/Restauarant Medure
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Jacksonville, FL
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1997 to 2004

* Assisted in achieving and retaining AAA 4 Diamond, Mobile 5 Star Awards 
* Created and implemented a 100% guest satisfaction program which allowed the restaurants to achieve numerous prestigious awards 
* AAA 4 Diamond, Mobile 4 Star, The Wine Spectator award of Excellence, Florida Trend Magazines' Top 20 New Restauarnts and Golden Spoon. 
* Exceeded all goals of food & beverage sales while consistently maintaining costs of food, beverage and labor according to monthly and annual budgets 
* Created and maintained award wining wine lists 
* Developed employee handbook, food & beverage basics and steps of service programs 
 
* Responsibilities include: * Overseeing construction, renovation and opening of both restaurants. 
* Managing all day to day operations including finances, purchases, personnel, guest interaction and wine expert 
* Interviewing, hiring, training, disciplining and terminating staff 
* Advertising, promoting and coordinating off-premise caterings

Restaurant Captain, Trainer and Lead Server

Ritz Carlton Hotel Company
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Amelia Island, FL
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1993 to 1997

* Assisted in achieving the AAA 5 Diamond and Mobile 4 Star Award 
* Attained highest score in class for Quality Selection Process which precipitaded assisting with interview and hiring process for all postions in the company 
* Nominated for the 5 Star Employee of the Year Award 
* Responsibilities include 
* Serving food and beverage in both casual and fine dining restaurants to achieve daily goals in guest satisfaction and business revenue 
* Supervising dining rooms to include resolving both internal and external guest problems

Education

Diploma

Camden County High School -
Saint Marys, GA

1991

Additional Information

SKILLS 
Vast Knowledge of food, wine and liquor. 
Excellent computer skills icluding Word, Excel, Micros, Open Table, Aloha and most business computer applications 
Excellent Salesman