Kansas City, MO
My current work history has been administrative as a route specialist in logistics. I have performed a number of positions with my current employer, including team lead, stock clerk, purchasing agent, and courier. I also have a considerable background in security and professional house cleaning.
What I would like to do now is switch gears back to a more personal client service experience. I like to be able to look back at the end of my work day and see that I made a difference today and that I made a contribution to my company. I am open to many possibilities.
July 1993 to Present
I have performed various duties over the years for Quest Diagnostics. My current position requires me to work extensively with a computer logistics program called Rimms and Megasys. My job is to ensure the most efficient operation of all of the courier routes in the Kansas Business Unit. The scope of this geography includes South Central IL, South Eastern points of KY, all of MO, KS, and North West AR.
Through my efforts and those of our entire business unit we were able to achieve the coveted Gambino Award for the nation in the field of reference laboratory overall excellence. I am tasked annually with a new goal of saving our company money via my ability to streamline, condense, and optimize all of our routing systems in the business unit.
Previously I worked for seven years as a courier, now called route service representatives, for Quest picking up and transporting clinical specimens from client office to testing destination. Subsequently, I worked as a stock clerk for Quest filling client supply orders, unloading shipments of supplies from various vendors and delivering those supplies to the appropriate departments within the facility, and maintaing the ordering of supplies for the Kansas City operation.
Prior to becoming a route administrator my function with Quest was that of logistics group lead to the logistics supervisor over the Quest Diagnostics Kansas City operation. As lead it was my responsibility to maintain scheduling, training, data support, client service support, and general assistance to the supervisor in the running of the logistics department. An additonal part of the lead position was functioning as dispatcher for logistics by taking stat pick up calls as well as all internal client service calls and documenting those interactions per company policy and procedure. In the supervisors absence I was the acting supervisor over a field of 20+ employees as well as contract drivers whom Quest employed to assist in the operation of our logistics system.
July 1984 to July 1993
I worked as supervisor on a cleaning specialist team of three to four members. I drove the company vehicle to client homes or commercial businesses to perform deep cleaning of the home or facility. As working supervisor I observed and re trained my direct reports, provided continuous on the job training, and was responsible for providing direct feedback to the owner on all facets of the job. I was the first line of contact with the clients and was able to build upon my client base over the years thus assisting in the growth of the franchise.
January 1980 to January 1981
As dispatcher I took calls from within the hospital for service and or assistance with a variety of issues including but not limited to: physical security requests, parking lot assistance, vehicle assistance, facility assistance. I assesed each call and dispatched each to the appropriate department or individual. I also maintained continuous observation of panels of audio and visual alarms and security monitoring systems within the hospital complex. I was responsible for maintaing daily reports and logs of activity on each shift.
Security Guard, Sgt.
January 1977 to January 1981
I was an armed security guard working the H. Roe Bartle convention center in downtown Kansas City. In addition to patrolling the convention center complex, I provided first line of contact for all persons attending events at the convention center. I also was responsible for assisting building maintenace employees, and evaluating the need for assistance at the center by calling in the KCPD or KCFD as needed.
February 1978 to January 1980
I was a licensed armed security officer responsible for providing safety and security to all personnel and patient's physical safety and personal property. I performed routine patrols of the hospital facility looking for any safety or security concerns and dealing with those issues immediately so as to avoid lingering problems. These patrols included climbing numerous flights of stairs, walking and driving the hospital grounds and parking facilities.
BA in Sociology
January 1981 to January 1983
Associate in Applied Science in Criminal Justice
January 1976 to January 1978
High School Diploma
January 1969 to January 1972
Class E driver license Smith System driver trained