2013 to Present
Fed-Ex, Durham, NC
2011 to 2013
Organize and complete the collection and delivery of packages
Perform the delivery/pick-up of customer material in a courteous, efficient and professional manner
Build strong relationships with customers to ensure that I continue to deliver quality customer service
Maintain driving license and clean driving record
Organized, flexible and accurate
Drive a company vehicle to transport packages from terminal to residences and businesses
Load and unload truck
Use wireless scanning technology to track details of package delivery
Part-time Weekend Manager at the Umstead Hotel and Spa
2011 to January 2011
Understand and carry out responsibilities according to client guidelines and commercial contract
Supervise staff to ensure that work is completed accurately and according to quality standards
Create employees' schedules
Work within local and federal health and safety guidelines
Monitor rate that work is completed to meet timelines
Use floor cleaning equipment
Followup on client concerns
Resolve employee conflict
Provide quality customer service to guests
2010 to 2011
Drive school bus safely in accordance with time schedules; transporting students to and from their homes
Communicate several time of day with administration and supervisor
Oversee the loading and unloading of students, releasing students to authorized individual; assures that safety belts are fastened
Maintain order and proper discipline of passengers; resolving disputes, documents and reports severe disciplinary cases
Conduct established safety and operational inspection of assigned vehicle daily
Assure maintenance of bus in safe and clean operating condition; report needed mechanical repairs,
Establishe drop off and pickup order of assigned students; conferring with parents, supervisors, schedulers, and other staff regarding transportation needs, plotting route on map, documenting route, and adjusting route for new and/or dropped students
Monitors students with special health problems while in bus; receiving written or oral instructions, being aware and alert to any signs of difficulty following prescribed instructions and procedures, administering first aid, and calling for emergency assistance
Maintain a variety of records and reports including but not limited to mileage, routing, maintenance, and time schedules
Attend meetings, programs, and inservice training as assigned
Maintains current required licenses and certificates
Notifies appropriate individuals of any delays in scheduled route
Assists with other routes when breakdown or other unusual circumstances occur as assigned
Inventory Control Supervisor
August 2009 to November 2010
Managed, directed and organized the dispatch and intake of inventory
Accountable for performance of Inventory Specialists
Followed company operating and safety policies
Unloaded merchandise from delivery trucks and place stock in the appropriate location such as the backroom and sales floor
Maintained accurate inventory controls by categorizing merchandise in bins by department, labeling overstock merchandise, scanning merchandise daily and adjusting inventory levels in the perpetual inventory system
Utilized handheld scanner to identify items needed on the salesfloor and retrieve merchandise from inventory bins, occasionally utilizing a ladder or power equipment, such as a power jack or sky lift
Monitored area for potential security risks, and contact management and/or In-Store Loss Prevention when problems are identified.
Ensured a safe and clean environment by maintaining safety standards, such as stabilizing merchandise on risers, highwalls, and features; securing merchandise on displays; ensuring ladders are properly secured; removing empty pallets, cardboard, and trash from the salesfloor; and performing maintenance and cleaning which requires keeping floors dry, neat, and clean.
Created employees' schedules.
2003 to 2007
Exceeded sales expectations monthly by closing most sales on team
Provided excellent customer service to all customer which led to very loyal repeat clientele
Able to listen to customer needs and develop a very professional and dependable relationship with customers
Handled money honestly
Maintained inventory and provided suggestions on ordering and maintaining stock
Consistently organized back room of inventory so that team could efficiently assess merchandise needs and adequately forecast needs
Maintained healthy competitive environment for other salesmen that resulted in the entire team encouraged to increase sales
Often in lead sales position mentoring other employees
First Assistant, Manager, Supervisor
1985 to 2002
Responsible for managing people, products and equipment to execute outstanding Quality, Service, Cleanliness and Value (QSC&V) on all assigned shifts.
Maintained critical standards for product quality, service speed & quality, cleanliness & sanitation.
Managed shifts and/or areas without supervision.
Ensured all safety, sanitation and security procedures were executed.
Controlled food components, labor, waste and cash while managing shifts and/or areas.
Completed all assigned shift paperwork.
Demonstrated and reinforced the leadership behaviors and basic people standards necessary to gain commitment from crew and other shift managers.
Responsible for recruiting, staffing, scheduling and retaining employees.
Managed the development and training of crew and shift management employees.
Responsible for building sales and controlling costs to deliver optimum business results for all areas of accountability.
Controlled assigned profit and loss line items.
High School Diploma
Certificate of Completion