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Matthew Bryant

Sales and Service Rep. I

Hudson, NC

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I am looking for a career that will allow me to use my talents.

Work Experience

Back-of-House

Ruby Tuesday
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Lenoir, NC
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October 2013 to Present

I worked in all foodservice capacities, both in Front-of-House and Back-of-House. I started as a Server, then worked my way up to ToGo attendant and Host. In the Back-of-House, I began as a Dishwasher, working my way up to Salad Bar Attendant, then to Prep Cook. From this, I started as a Line Cook, working on both sides of the line. When I mastered the recipes and procedures of the kitchen, I began working as an Expo. As Expo, I ran the kitchen on some of the busiest shifts in the restaurant, from adjusting prep levels, checking recipes, and even stepping in on the line when needed. I am fully trained in all aspects of foodservice from service to production. Also, I made sure that my coworkers and kitchen staff were trained according to company standards and assisted with employee development.

Sales and Service Rep. I

Convergys Corp
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Hickory, NC
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May 2012 to September 2012

As a Sales and Service Rep, I answered inbound customer service calls and strive for first call resolution of customer's wireless issues. I was trained to resolve technical issues, using qualifying questions as well as open- and closed-ended questions to ensure customers are satisfied and their wireless problems were resolved. Also, I was fully trained to transition eligible calls into a home services sales call using discovery questions and marketing tools available to me.

Product Specialist, Internet / BDC Manager

Wheels Automotive, Inc
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Lenoir, NC
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September 2010 to August 2011

As a Product Specialist, I assisted customers during all aspects of the car buying experience, including inventory selection and test drives, completing the application process, as well as service after the sale. I met increasingly higher sales goals. As Internet and BDC Manager, I built a marketing program from the ground up, including mailers, promotions, and telemarketing. I managed a Business Development Center, which improved customer retention and return-on-investment for the marketing program, as well as created a customer list of close to 10,000 contacts.

Customer Account Manager, Sales Manager

Rent-A-Center
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Lenoir, NC
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July 2008 to April 2010

As Sales Manager, I maintained a day-to-day sales program which included telemarketing, weekly mailings, and increasing sales goals. I also managed inventory in the store - from cleaning and refurbishing to appropriate tagging and labeling to weekly inventory audits and receiving new inventory.

Merchandiser/ Team Leader

Central NC
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December 2006 to July 2008

Acosta Sales / RetailSource / ASAP 
Western/Central NC 
I maintained a territory that spanned from the western tip of NC to as far east as Statesville, NC, and occasionally as far south as Charlotte, NC. I was the team leader of reset teams. Also, I built displays and sold display space, merchandised products and new items, and performed various types of sectional resets and store resets.

Front-of-House, Back-of-House

Ruby Tuesday
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Lenoir, NC
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April 2005 to February 2008

Lenoir, NC 
I worked in all foodservice capacities, both in Front-of-House and Back-of-House. I started as a Server, then worked my way up to ToGo attendant and Host. In the Back-of-House, I began as a Dishwasher, working my way up to Salad Bar Attendant, then to Prep Cook. From this, I started as a Line Cook, working on both sides of the line. When I mastered the recipes and procedures of the kitchen, I began working as an Expo. As Expo, I ran the kitchen on some of the busiest shifts in the restaurant, from adjusting prep levels, checking recipes, and even stepping in on the line when needed. I am fully trained in all aspects of foodservice from service to production. Also, I made sure that my coworkers and kitchen staff were trained according to company standards and assisted with employee development.

Education

High School Diploma in General Education

West Caldwell High School -
Lenoir, NC

2001 to 2005

Skills

Inventory Management, Sales, Customer Service, Food Preparation, Merchandising. Foodservice Management, Sales Management