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Maureen Baab

Wapwallopen, PA

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Extensive customer service/inside sales experience, effective communicator with polished written and verbal skills, technologically skilled, exceptionally organized.

Work Experience

Customer Service Representative

Multi-Plastics Extrusions
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Hazleton, PA
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May 2012 to Present

Responsible for process of OPS and PET sheet orders from all domestic and foreign customers. Verification of order detail, pricing and confirmation of delivery dates to the customers for each order is required. I handle any customer inquires regarding lead time, pricing or historical and new purchases.

Inside Sales

Bergen Machine and Tool Co.
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Mountaintop, PA
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February 2006 to April 2011

• Responsible for assisting all customers with order and quoting requests. 
• Research parts required, utilizing my product knowledge. I ensure that the customer receives the correct parts for their needs. I closely work with engineering to achieve this goal. 
• Quotations as required by customers. 
• Work closely with the production and shipping departments to be sure that the orders are on time and meet the customers’ deadlines.

Sales and Marketing Assistant

DIVERSIFIED TECHNOLOGY.net
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Bloomsburg, PA
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August 2005 to February 2006

• Qualified leads via phone calls to potential customers. 
• Maintain database with accurate contact information and customer requirements, which can then be utilized by the sales person. 
• Handle all direct mailings. Check addresses and contact names to ensure a professional mailing to potential customers.

Customer Service Representative

AEP Industries, Inc.
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Mountaintop, PA
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June 2004 to August 2005

Promoted June, 2004: 
• Responsible for all aspects of CS with three sales associates, one is the Regional Manager. Sales associates all are offsite. 
• Order entry duties, including pricing, researching part numbers, verifying receipt and lead-time back to customers. 
• Tracing orders, up to and including timely shipments. 
• Interfacing with corporate office, logistics production and any other department who may have input into orders. 
• Reports for sales associates, run distribute and assist them with issues.

Administrative Assistant/Receptionist

AEP Industries, Inc.
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Mountaintop, PA
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December 2001 to June 2004

• Reports directly to the Regional Sales Manager. I am responsible for distribution of sales reports to the Northeast Division. Work closely with Sales to resolve invoice deductions from their customers. 
• Order and maintain sales inventory for all Custom Films locations nationwide. 
• Handle all incoming calls, process and announce visitors and customers. 
• Liaison to the offsite MIS department, which includes all computer, phone and voicemail issues. 
• Administrative duties for the entire front office that includes accounting functions such as processing payments.

Customer Service Representative

Itoh Denki, USA, Inc.
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Township of Hanover, PA
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December 1998 to September 2001

• Assisted the National Sales Manager in establishing all of the customer service procedures. As the company’s first experienced CSR, I was responsible for creating a system of order processing, which included a return authorization system and a shipping/tracking system. 
• Responsible for tracking leads generated by National Advertising. This included quotations and follow up telephone sales calls to prospects in territories without outside sales representation. 
• Handled inside sales of replacement components, which required working with the outside sales department to acquire product knowledge. 
• As the customer base developed, I became the dedicated CSR for the company’s top 15 customers.

Education

Land Use

Rutgers University -
New Brunswick, NJ

Business

Hightstown HS -
Hightstown, NJ

Skills

Computer: Word, Excel, Access, Peachtree, WordPerfect, Write, Lotus 1-2-3, And Outlook Office: Management experience, professional correspondence, report writing, scheduling and appointment setting

Additional Information

State Certified EMT (NJ and PA) 
System Operator – HighwayMaster, Pittston 
NOVA Operator – ESi, Chicago 
Acting Secretary, Charter Study Commission, East Windsor NJ, East Windsor Township Rescue Squad Member, Warrior Run Volunteer Fire Company, EMT 
Our Lady Help of Christians; CCD teacher, Spiritual Director CRHP, A&R Society, lector