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Meera Venkataraman

Product North American Vendor Lead - Google

Austin, TX

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Work Experience

Product North American Vendor Lead

Google
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October 2012 to Present

Drive customer satisfaction goals for North American vendors 
● Serve as liaison between Google and Vendor product teams

Apps Community Manager

Google
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May 2012 to Present

Develop strategy to better utilize social media outlets to interact with and support Google Apps users 
● Work with Marketing to develop content to post on Enterprise Google+ and Twitter accounts 
● Monitor and interact with Google Apps customers on Apps Forum and respond to Power Poster escalations 
● Create and maintain a community manager Google+ page to interact with Apps users

Google
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Austin, TX
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August 2010 to Present

Onboarding Manager

Google
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May 2011 to October 2012

Created a consistent, global Onboarding program for Apps Support new hires 
● Onboarded and managed new hires during first three months at company and helped ramp up process 
● Coached new hires on work/life balance and Google culture 
● Developed and delivered onboarding trainings (performance management, career development, True Colors)

Training Specialist

Google
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October 2010 to October 2012

Coordinated and build new hire and continuing training curriculum on a global level 
● Audited support vendors on training quality

Technical Account Specialist

Google
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August 2010 to May 2011

Resolved challenging technical issues for our largest Enterprise customers via phone and email 
● 100% customer satisfaction rating for Q1 2011

IT Consultant

Sikara & Co
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Austin, TX
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August 2009 to May 2010

Marketed Sikara, created promotions, and analyzed web data to increase online sales by 206% 
● Worked on Search Engine Optimization to increase traffic to site by 115% 
● Edited, updated, and managed Sikara website and blog using HTML and CSS 
● Helped manage jewelry inventory and ensure accuracy for web sales 
● Worked at Sikara events and shows to sell jewelry and answer customer questions

Implementation Engineer Intern

BazaarVoice
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Austin, TX
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October 2008 to April 2009

Configured solutions using HTML and CSS for BazaarVoice clients (Nike, Walmart, BassPro, Philosophy, Lee Jeans, HP)

Education

Bachelor of Business Administration in Management Information Systems

The University of Texas at Austin -
Austin, TX

May 2010