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Megan Billups

Dallas, TX

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I am a committed and motivated person with exceptional skills and abilities. I am driven and welcome challenges with my strong professional work ethic.

Authorized to work in the US for any employer

Work Experience

Teacher

Westwood Independent School District
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Palestine, TX
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August 2015 to Present

Responsibilities 
Work with students who have a wide range of mental, emotional, physical and learning disabilities 
Adapt General Education lessons to meet the needs of students 
Develop, implement and update IEPs to monitor performance, track progress and goals 
Discuss progress with parents, teachers, counselors and administrators 
Teach and mentor students as a class, small groups and one-on-one

Claims Specialist

Nationstar Mortgage
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Lewisville, TX
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April 2013 to August 2015

Process all assigned claims timely, with all required documentation needed. Manage application of all claim funds received. Provide additional information in order to validate all available funds. Referred claims for claim filing. Reconciliation of claims and accounts. Post Claim Filing Audit ; submitted requested information to Veterans Affairs. • Daily use of LPS, LPS Desktop, FHA Connection, Valeri, Filenet, Pacer, Safeguard Properties, Veterans Information Portal

Mortgage Loan Officer

Nationstar Mortgage
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Lewisville, TX
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April 2013 to July 2014

Originating conforming mortgage loans by building and developing strong relationships directly with our customers. Assists customers with modification process, reviewing budgets and processes payments. Explains the stages of delinquency and foreclosure prevention. Takes inbound and outbound calls from customers.  
Offshore Default Services Quality Assurance Pre/30 Day 
Provide immediate coaching and detailed feedback to the team leads. Review and evaluate trends to distinguish areas of opportunity for the agents. Facilitate  2 call calibrations per week. Weekly agent summary reports (upon request), daily productivity reports. Monitored Calls for Pre and 30 Day Agents

Child Support Officer II

Texas Attorney General’s Office Child Support Division
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Plano, TX
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October 2012 to April 2013

Responds to routine inquiries and complaints regarding child support case processing and status, including contact with state and federal officials, the legislature, other state agencies and agencies outside of Texas. Researches case information on the Texas Child Support Enforcement System (TXCSES), requests additional information from field office staff. Researches and explains child support policies and procedures, Texas Family Law, federal regulations and other states’ IV-D regulations. Assesses child support cases to determine appropriate actions or documents needed to collect child support, information to locate absent parents and verification of employment information; refers customers to the appropriate field office. Documents all actions taken and attends work regularly in accordance with agency leave policy. Complies with all applicable security and safety rules, regulations and standards

Substance Abuse Counselor I

Management and Training Corporation East Texas Treatment Facility
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Henderson, TX
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January 2012 to September 2012

Provides substance abuse counseling and recovery skills training: participates in offender orientations, educational and individual and process counseling groups in compliance with program standards, guidelines, policies and procedures. Interviews, screens, and evaluates offender for potential program participation. Provides a comprehensive evaluation from a battery of valid measurement tools to assess the recovery needs. Participates in the Individual Treatment Plan based on the severity and characteristics of the offender as determined by the comprehensive assessment, review of collateral information, and the Clinical interview. Maintains offender records and other records regarding services provided to include workload statistics: and compiles data and submits reports and related documentation as appropriate. Provides liaison to participants of training programs, workshops, and seminars. Implements follow-up and after care plans for offenders that participate in the program prior to their release; and disseminates information on community resources for offender placement in follow-up treatment. At the conclusion of the program, an Individual Progress Summary will be developed for each offender on the caseload to reflect the evaluation results together with comments about the offender's level of participation and quality of completion in the program. Promote the development of positive social skills through modeling appropriate behaviors and intervening when inappropriate behaviors are observed; provide regular feedback to staff regarding social skills procedures and intervention techniques. Maintain the accountability of staff, offenders and property; adhere to safety practices.

Child Support Officer

Texas Office of the Attorney General
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Tyler, TX
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November 2010 to January 2012

Responds to routine inquiries and complaints regarding child support case processing and status, including contact with state and federal officials, the legislature, other state agencies and agencies outside of Texas. Researches case information on the Texas Child Support Enforcement System (TXCSES), requests additional information from field office staff. Researches and explains child support policies and procedures, Texas Family Law, federal regulations and other states' IV-D regulations. Assesses child support cases to determine appropriate actions or documents needed to collect child support, information to locate absent parents and verification of employment information; refers customers to the appropriate field office. Documents all actions taken and attends work regularly in accordance with agency leave policy. Complies with all applicable security and safety rules, regulations and standards

Correctional Officer III

Texas Department of Criminal Justice-George Beto Unit
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Tennessee Colony, TX
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December 2009 to October 2010

Searches for contraband and provides security; counts, feeds, and supervises offenders in housing, work, and other areas accessed by stairs; and maintains security of various assigned areas involving long periods of sitting and standing, climbing stairs and ladders to reach the assigned areas, and working at heights. Provides custody and security of offenders including observing actions of offenders, squatting and bending to perform "pat" and "strip" searches of offenders, restraining and securing sometimes assaultive offenders, and transferring and transporting offenders by walking or riding in various vehicles such as trailers, vans, buses, and other forms of transportation. Responds to emergencies, including climbing stairs and ladder while searching for escaped offenders, hearing calls for and calling for help, giving first aid at the emergency site, carrying an injured or unconscious offender or employee various distances to safety up or down stairs and ladders; and uses force and deadly force, including the use of chemical agents and firearms, to control offenders. Reads, reviews, and properly applies information found in offender records which is related to the offender's health and safety and to the security of the facility; provides leadership and technical guidance to other staff; complies with policies, procedures, rules, and regulations; enforces offender disciplinary rules; and prepares and maintains records, forms, and reports. Performs a variety of marginal duties not listed, to be determined and assigned as needed.

Education

Master Of Arts in Community Counseling

Argosy University -
Dallas, TX

2013 to 2016

Bachelor of Science in Criminal Justice

The University of North Texas -
Denton, TX

January 2008 to January 2009

Associate of Arts in General Studies

Tyler Junior College -
Tyler, TX

January 2004 to January 2008

Asscoiate of Arts in Criminal justice

Tyler Junior College -
Tyler, TX

2004 to 2008

Skills

Licensed Chemical Dependency Counselor Intern completion of 1,104 hours, Collector, Customer Service Representative, Social Services, Correctional Officer, Cash Handling

Certifications

Teaching Certification

August 2015 to August 2016

Early Childhood-12th grade Special Education-pending 
4th-8th General Education-pending

Additional Information

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