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Melini Hayes

Smyrna, GA

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• Experienced Contracts Coordinator, Sales Order Processing Coordinator, A/R and A/P  
Coordinator, Administrative Assistant, Account Manager, Recruiter, Receptionist, 
Processor, and Telemarketer with demonstrated track record of success 
• Outstanding verbal and written communication skills 
• Highly organized and detail oriented 
• Able to work independently or with minimum guidance 
• Inter-face well with others, fast learner, self starter 
• Handle sensitive and confidential issues discretely and efficiently 
• Proficient in Microsoft Word, Excel, PowerPoint, Publiser, Access, AX, Outlook,  
ADP- Payroll Processing, Timeforce, VAST, WAVE, AWD, ACTS, Oracle, BMS, Square, 
Infolease, SalesForce, SAP, Credit Strategies, VISIO

Work Experience

Account Manager

Maristaff, Inc./Imerys
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Roswell, GA
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September 2013 to Present

Human Resources Administrator/Payroll Administrator

Ultimate Staffing/Wamar Technologies
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Atlanta, GA
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January 2013 to July 2013

Provide administrative assistance to the Human Resources Director on day to day operations. Tracking of Time/Attendance for Hourly/Salaried employees. Bi-weekly run of Payroll within the ADP System. Provide assistance to the other C-Level Executives and assist the accounting department with Accounts Receivables/Payable functions.

Senior Administrative Assistant

Snelling Staffing/CBIZ
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Atlanta, GA
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May 2012 to August 2012

Provide assistance to Company Executives, Senior Staff, and Office management by performing clerical duties such as preparation of correspondence, photocopying, faxing, filing, and travel arrangements. Creation of Benefit Guides, Renewal Packets, Renewal Binders for various clients. Assistant to the Director of Operartions, and the Senior Vice Presidents

Sr. Administrative Assistant/Human Resources Assistant

Minton & Roberson
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Chesapeake, VA
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November 2011 to March 2012

Provide assistance to Company Executives, Senior Staff, and Office management by performing clerical duties such as preparation of correspondence, photocopying, faxing and filing. AR/AP supportive tasks such as courtesy calling on aging invoices, filing, and document scanning. Preparation of expense reports for payroll, Job Cost Analysis Reports for the President, Billing for all Large and Small Jobs. Assistant to Director of Administration(H/R and Payroll), and back-up when she is out of office. Reconcile credit card statements with receipts, and maintain Subcontractor Insurance Certificates, and Audits (GL, Auto, Subcontractor COI)

Chubb Group-Customer Service Representative/Claims Assistant

Kelly Services
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Chesapeake, VA
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September 2011 to October 2011

Courteously and promptly answer all calls received in the Service Center from insurers, claimants, agents and any other parties and gather the necessary information in a timely manner. Accurately enter the first notice of loss information, identifying those claims that require immediate adjuster or supervisor attention. Respond to status and inquiry calls from customers regarding policy and coverage information within authority. Responsible for all first notice of loss Worker's Compensation forms sent to the state, insured's and employees.

Ricoh - Contract Coordinator

Ricoh Business Solutions
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Duluth, GA
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March 2008 to January 2011

Set up new accounts, open contracts, terminate contracts, make corrections to allowance and meters, and also aggregate contracts. 
 
Ricoh- (A/R Coordinator/Sales Order Coordinator/Dispute Coordinator) 
 
Responsible for orders received for specific districts and seeing the entire process through, until the delivery to the customer. Responsible for handling unapplied cash for SE (Southeast Region). Research misapplied payments and release AR credit holds as deemed necessary. Communicate with Sales Rep, Sales Order Processing and external customers regarding unresolved AR issues, posting and adjustments. Issue credit memos and audit invoices for accuracy and create dummy invoices for customers to include but not limited to reconciling and resolving problem invoices and monthly vendor reconciliation. Devise spreadsheets for upper management officials to be distributed to regional Division Managers. Participate in an Oracle Power User bi-weekly group and disseminate the information to staff members. Receive, book and ensure that orders are shipped, delivered and invoiced. Handle any issues regarding the orders with the branch administrator and the district. Update the Sales Log, appropriately. Send third party information to leasing companies for funding. Responsible for overseeing the accounts that are sent out to the third party collection agencies to handle, on behalf of the company. Maintain all files and documentation sent to the collection agencies regarding the status of past due accounts. Also manage the funds collected by the third party agencies, to make sure they are processed to the correct accounts and invoices. 
 
Special Project in RFS (Ricoh Financial Services) Special Project 
 
Research leases for accuracy and validity. Locating equipment, cancel leases if needed, creating RMA (Return Materials Authorization), and researching payment history. Making adjustments to accounts as deemed appropriate (i.e. crediting accounts or canceling the lease if there are no open payments). Preparation of detailed spreadsheets of cancellations; as well as doing end of lease cancellations, upgrade return cancellations, and flexibility cancellations.

Sr. Claims Representative

StaffSource
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Atlanta, GA
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June 2007 to January 2008

Maintained claims (i.e. opened and closed claims and also issued payments). Created monthly financial reports and handled Accounts Payable. 
 
National Franchisee Association- (Recruiter/Accounts Receivable Representative) 
 
Recruited for several Franchise Associations, such as Burger King, Buffalo Wild Wings, Red Robin, Hardee's and Denny's. Enrolled new employees in a variety of health care coverage programs, responsible for all Accounts Receivables.

Processing Associate

The Vanguard Group of Investments
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Valley Forge, PA
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October 2004 to November 2006

Core and High Net Worth) 
 
Utilized Vanguard policies and procedures, where I had to take ownership for client requests including Transferring Assets (from other financial institutions), Additional Purchases, Legals, Options, and FundExpress. Revision of requests for accuracy and completeness, while doing so in a timely fashion.

Healthcare Communicator/Part-Time Receptionist/Recruiter

Arista Marketing
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Blue Bell, PA
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August 2001 to September 2004

Daily marketing calls to physicians offering sample medications and product information from companies such as Glaxo Smith-Kline, Bristol Myers Squibb, Alcon Laboratories, Astra Zeneca and Aventis Pharmecuticals. (Part time) - I recruited physicians to attend dinner meetings and teleconference, and receptionist duties.

Education

Psychology

Manor College -
Jenkintown, PA

1999 to 2001

Criminal Justice

Cazenovia College -
Cazenovia, NY

1998 to 1999

Abington Sr. High School -
Abington, PA

1994 to 1998