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Melissa Stawnychy

Account Representative

Saint Louis Park, MN

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I would like to obtain a position with your company which will utilize my communication, organization, and leadership skills.

Work Experience

Account Representative

American Retrieval
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Plymouth, MN
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October 2013 to Present

-Developed a professional relationship with clients at American Family Insurance using the American Retrieval website to create and manage requests for medical records, billing statements, and other records and documents.   
-Used my customer service skills to follow up on requests through phone calls and email to ensure they were completed in a timely and efficient manner that would meet my client’s needs.  

-Used my organization skills to manage my time and resources for optimal effectiveness.

Changed Circumstance Auditor

Wells Fargo/Accountemps
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Minneapolis, MN
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March 2013 to October 2013

-Audited mortgage loans for changes to the loan terms and determined whether or not the changes were valid.   

-Maintained contact through email and by phone with other team members at Wells Fargo to assure all changes fell within company and legal guidelines.   

-Worked with multiple computer systems including: LIS, LPS, Excel, Microsoft Word, and Outlook.

Nutrition Assistant

Mayo Clinic
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Rochester, MN
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November 2010 to March 2013

-Assisted patients and guests with placing meal orders over the phone or face to face by reviewing their diet restrictions set forth by the MD and following corresponding diet guidelines. 

-Visited with patients in order to introduce the room service program and the options that are offered. 
 
-Entered, adjusted, and charted patients’ diets according to instructions.  

-Entered data into Excel spreadsheets.  

-Delegated patients to other nutrition assistants for one-on-one ordering.

Night Auditor

Westin Hotel
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Minneapolis, MN
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September 2009 to November 2010

-Completed the end of the day reports by running the night audit and making sure all transactions went through successfully and that all amounts balanced accordingly.
 
-Showed versatility by completing work in multiple areas of the hotel such as room service, housekeeping, accounting, engineering, security, and customer service. 
-I was awarded with the Employee of the Month award for my services.
 
-Sharpened my leadership skills by creating guidelines for my position and using them to train new employees.

Guest Service Agent

Millennium Hotel
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Minneapolis, MN
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October 2006 to September 2009

-Provided exceptional service over the phone and through direct interaction with the guests.  
-Met and exceeded company standards for customer service earning the Star of the Month award.  
-Made reservations, travel arrangements, and offered information about the city to meet the guests’ needs. 
-Took on additional responsibilities for my office including airline mileage tracking, credit limit reports, balance reports, and training new employees.

Education

BA in English composition

University of Minnesota -
Minneapolis, MN

September 2005 to December 2007

Engineering

Itasca Community College -
Grand Rapids, MN

August 2003 to May 2005

Skills

Customer Service, Communication, Research, Typing, Organization, Self Motivation, Problem Solving, Microsoft Office

Additional Information

References 
 
Amanda Hauschildt Relation: Former co-worker/supervisor at the Westin Hotel, amanda.hauschildt@hyatt.com Millennium Hotel, and Super America. 
(715) […]  
 
Elizabeth Wittstock Relation: Former supervisor at the Millennium Hotel. 
elizabeth.wittstock@hilton.com 
(612) […] 
 
Shawn Geister Relation: Former co-worker at the Millennium Hotel. 
shawn.geister@clynch.com 
(612) […]