Saint Louis Park, MN
I would like to obtain a position with your company which will utilize my communication, organization, and leadership skills.
October 2013 to Present
-Developed a professional relationship with clients at American Family Insurance using the American Retrieval website to create and manage requests for medical records, billing statements, and other records and documents.
-Used my customer service skills to follow up on requests through phone calls and email to ensure they were completed in a timely and efficient manner that would meet my client’s needs.
-Used my organization skills to manage my time and resources for optimal effectiveness.
Changed Circumstance Auditor
March 2013 to October 2013
-Audited mortgage loans for changes to the loan terms and determined whether or not the changes were valid.
-Maintained contact through email and by phone with other team members at Wells Fargo to assure all changes fell within company and legal guidelines.
-Worked with multiple computer systems including: LIS, LPS, Excel, Microsoft Word, and Outlook.
November 2010 to March 2013
-Assisted patients and guests with placing meal orders over the phone or face to face by reviewing their diet restrictions set forth by the MD and following corresponding diet guidelines.
-Visited with patients in order to introduce the room service program and the options that are offered.
-Entered, adjusted, and charted patients’ diets according to instructions.
-Entered data into Excel spreadsheets.
-Delegated patients to other nutrition assistants for one-on-one ordering.
September 2009 to November 2010
-Completed the end of the day reports by running the night audit and making sure all transactions went through successfully and that all amounts balanced accordingly.
-Showed versatility by completing work in multiple areas of the hotel such as room service, housekeeping, accounting, engineering, security, and customer service.
-I was awarded with the Employee of the Month award for my services.
-Sharpened my leadership skills by creating guidelines for my position and using them to train new employees.
Guest Service Agent
October 2006 to September 2009
-Provided exceptional service over the phone and through direct interaction with the guests.
-Met and exceeded company standards for customer service earning the Star of the Month award.
-Made reservations, travel arrangements, and offered information about the city to meet the guests’ needs.
-Took on additional responsibilities for my office including airline mileage tracking, credit limit reports, balance reports, and training new employees.
BA in English composition
September 2005 to December 2007
August 2003 to May 2005
Customer Service, Communication, Research, Typing, Organization, Self Motivation, Problem Solving, Microsoft Office
Amanda Hauschildt Relation: Former co-worker/supervisor at the Westin Hotel, email@example.com Millennium Hotel, and Super America.
Elizabeth Wittstock Relation: Former supervisor at the Millennium Hotel.
Shawn Geister Relation: Former co-worker at the Millennium Hotel.