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Operations Manager

Sales Professional

Des Moines, IA


Work Experience

Operations Manager

Mid - Iowa Satellite
Ames, IA

January 2011 to Present

• Hire, train, and supervise sales team 
• Fulfill residential and commercial sales for DirecTV, Dish Network, Qwest, and Windstream 
• Responsible for all reporting 
• Recruiting corporate partners for Affinity Partner Programming 
• Planning and administering sponsored and Affinity Partner Events 
• Compose and execute marketing material 
• Coordinate company Direct Mail 
• Complete residential and commercial Home Theater sales 
• Oversee company website and social media

Direct Sales Supervisor

Mediacom Communications Corp

July 2008 to January 2011

• Manage regional Direct Sales Representatives for Mediacom 
• Select and train sales representatives 
• Coach and mentor struggling and successful reps 
• Strategically plan rep sales routes and methods 
• Report sales results for my team 
• Design incentives to increase incremental sales 
Key Accomplishments 
• Maintained one of the highest sales per head count in the company 
• Successfully completed Mediacom Management Training and NCTI management training 
• Developed sales coaching sessions to decrease under performance

Retail Sales Coordinator

Mediacom Communications Corp

February 2006 to July 2008

• Enlist new corporate partners for Mediacom Retail Sales program 
• Act as a liaison between Mediacom and corporate partners 
• Instruct member partners on Mediacom promotions, products and services 
• Created a cross marketing and trade program for Mediacom 
• Provided customer service for dual customer base 
• Sales and sales support for Mediacom and enrolled partners 
Key Accomplishments 
• Increased partner membership to over 50 retail locations 
• Produced the training program for enrolled partners 
• Doubled budgeted sales output for the program in two consecutive fiscal years 
• Received a bronze cable marketing award with Flynn Wright Marketing for Best Buy end cap display

Direct Sales Representative

Mediacom Communications Corp

June 2005 to February 2006

• Market and sell Mediacom Residential products and services 
• Represent Mediacom at events 
• Provide a high level of customer service to constituents

Assistant Director of Annual Fund Programs

Drake University
Des Moines, IA

June 1999 to May 2005

• Coordinate Direct Mail Program for the Drake Annual Fund 
• Directed the student calling programs for fundraising and admissions 
• Managed the Senior Experience student Development Program 
• Created and oversaw events for the Senior Experience 
• Data pulls and reporting for Annual Fund programming and Direct Mail 
• Facilitated the Matching Gift Program and online giving for the Annual Fund


Biological Science

Drake University
Des Moines, IA

1996 to 2001