Post a Job Sign in

Michael Blackwell

Server Coach at RUTH'S CHRIS STEAK House

Chicago, IL

-

Work Experience

Server Coach

RUTH'S CHRIS STEAK HOUSE
-

July 2009 to Present

• One of seven coaches (of twenty-one total servers) to train (coach) new server hires to Ruth's Chris standards of quality, hospitality and service by demonstration, instruction and feedback. 
• Act as a liaison between server's and the managers, relaying needs, concerns, and positive feedback as presented. 
• Create "Raving Fans" and regulars by providing above and beyond service of food, drink and hospitality. 
• My specific coach's duties include acting as a liaison between the server assistants and the servers.

Advanced from Server's Assistant

RUTH'S CHRIS STEAK HOUSE
-

May 2007 to Present

to Server's Assistant Coach to Server and Server Coach at an accelerated pace at brand's most successful location whose service staff was awarded (2009) the silver platter award for best steak house in Illinois.

Vice President of Education

Toastmasters International
-

November 2009 to May 2010

• Completed 3 of 10 speeches in competent communicator manual to date.

Key Employee

RUTH'S CHRIS STEAK HOUSE
-

March 2008 to May 2008

Aug. '08 - Dec. '08 
• Perform all managerial duties pertaining to the Front of House to highest standards, including bar line check, atmospheric control (lights, music, and temperature) and inventory check. 
• Ensure each and every guest in the restaurant enjoyed his or her experience to the highest standards of quality, hospitality, and service. 
• Assist service staff by delegation of necessary duties, assisting in accomplishing these duties when appropriate, and keeping energy high throughout the shift. 
• Authority to access Micros computer system to "comp" birthday/anniversary desserts and reroute printers as needed.

Education

BA in THEOLOGY, FILM

UNIVERSITY OF NOTRE DAME -
Notre Dame, IN

January 2003 to January 2007