Business Management • Administration • Sales Support • Project Management
Customer service representative with 9 years experience seeking a position with the opportunity for advancement. An energizing team player with the demonstrated ability to communicate successfully, meet deadlines, and maintain a high-level of customer satisfaction.
1996 to Present
-Served customers, manned cash register, and operated pizza ovens.
-Responsible for the opening and closing of the store.
-Upheld the store's reputation and customer rapport by driving the importance of exceptional customer service to all employees.
-Oversaw personnel duties/tasks, coordinated employee schedules, balanced registers, and managed cash flow.
Customer Service Representative
December 2005 to May 2010
-Managed commercial aspects of the business including; proposal/quote generation, proof approval, order entry, design and billing.
-Upheld ISO 9001 certification for RR Donnelley Hoechstetter by ensuring the compliance of Standard Operating Procedures.
-Cultivated and maintained relationships with customers and outside sales.
-Outsourced work and coordinated vendors and logistics.
-Administered aspects of daily print operations such as: inventory management of supplies, calculated paper quantities, and scheduled meetings.
Sales Service Representative
November 2001 to December 2005
-Held multiple positions with increasing responsibilities (trainer, sales support, and sales service representative).
-Acted as a liaison between CGC's customers, account managers, and vendors through verbal and written communication.
-Placed orders, packaged print jobs, tracked shipments, and generated reports.
-Edited, proof-read, and designed print jobs.
-Performed pre-press work such as type-setting and pre-flighting of files.
-Maintained company's E-commerce network using a DOS-based ordering system, created online templates, maintained database, designed customer website, uploaded files to FTP sites, and modified/scanned images.
-Trained new and existing customers on online applications using various training methods (web-based, one-on-one, phone, and conference setting).
Bachelor of Science in Graphic Communications Management
January 1996 to January 1998
Computer Software: Adobe Illustrator, Adobe Photoshop, Quark Xpress, Microsoft Office, Absolute FTP, DOS based ordering systems, Pagemaker.
Hardware: Windows PC, Macintosh/iMac computers, ink-jet printers and copiers, scanners, Xerox DocuTech printers.