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Michael Brancewicz

CUSTOMER SERVICE REPRESENTATIVE

Pittsburgh, PA

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Business Management • Administration • Sales Support • Project Management 
 
Customer service representative with 9 years experience seeking a position with the opportunity for advancement. An energizing team player with the demonstrated ability to communicate successfully, meet deadlines, and maintain a high-level of customer satisfaction.

Work Experience

Assistant Manager

Mineo's Pizza House
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Mount Lebanon, PA
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1996 to Present

-Served customers, manned cash register, and operated pizza ovens. 
-Responsible for the opening and closing of the store. 
-Upheld the store's reputation and customer rapport by driving the importance of exceptional customer service to all employees. 
-Oversaw personnel duties/tasks, coordinated employee schedules, balanced registers, and managed cash flow.

Customer Service Representative

RR Donnelley Hoechstetter Plant
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Pittsburgh, PA
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December 2005 to May 2010

-Managed commercial aspects of the business including; proposal/quote generation, proof approval, order entry, design and billing. 
-Upheld ISO 9001 certification for RR Donnelley Hoechstetter by ensuring the compliance of Standard Operating Procedures. 
-Cultivated and maintained relationships with customers and outside sales. 
-Outsourced work and coordinated vendors and logistics. 
-Administered aspects of daily print operations such as: inventory management of supplies, calculated paper quantities, and scheduled meetings.

Sales Service Representative

Consolidated Graphic Communications
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Bridgeville, PA
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November 2001 to December 2005

-Held multiple positions with increasing responsibilities (trainer, sales support, and sales service representative). 
-Acted as a liaison between CGC's customers, account managers, and vendors through verbal and written communication. 
-Placed orders, packaged print jobs, tracked shipments, and generated reports. 
-Edited, proof-read, and designed print jobs. 
-Performed pre-press work such as type-setting and pre-flighting of files. 
-Maintained company's E-commerce network using a DOS-based ordering system, created online templates, maintained database, designed customer website, uploaded files to FTP sites, and modified/scanned images. 
-Trained new and existing customers on online applications using various training methods (web-based, one-on-one, phone, and conference setting).

Education

Bachelor of Science in Graphic Communications Management

California University of Pennsylvania

May 2001

Duquesne University -
Pittsburgh, PA

January 1996 to January 1998

Additional Information

PC SKILLS: 
Computer Software: Adobe Illustrator, Adobe Photoshop, Quark Xpress, Microsoft Office, Absolute FTP, DOS based ordering systems, Pagemaker. 
Hardware: Windows PC, Macintosh/iMac computers, ink-jet printers and copiers, scanners, Xerox DocuTech printers.