North Las Vegas, NV
Excellent Customer Service Experience
August 2013 to Present
Responsible for scheduling and Payroll. Assisted in the hiring process. Open and Close store. Responsible for point of sale cash registers. Shift and Balance reports. Preparation of deposits and cash control. Maintain the highest degree of fiscal accountability, while providing customers with a high quality of services.
Customer Service Representative
March 2001 to July 2013
Responsibilities included greeting and handling customers in a polite and friendly manner.
Handle cash, credit cards, travel vouchers and coupons as forms of payment. Answered telephones to provide information to the customers, page customers, resolve customers issues as needed. Handled transactions required to board the aircraft in a timely and efficient manner. Provided current and accurate fares, schedules reservations, flight arrival/departure information and answer all general questions from customers and other vistors to the airport terminal. Handled customer issue as a result of oversales, delayed or cancelled flights, lost, delayed or damage luggage. Resolve such problem handled quickly within company guidelines.
February 1997 to January 2001
Responsible for scheduling and Payroll. Assisted in the hiring process.Responsible for point of sale cash registers.Shift and Balance reports.Preparation of deposits and cash control.Maintain the highest degree of fiscal accountability, while providing customers with a high quality of services.Operated Cash Office
July 1990 to June 1997
Responsible for point of sale cash registers. Shift and Balance reports.Follow established cashier procedures and operated cash equipment.
Diploma in General Studies
SKILLS Self-motivated and energetic:comfortable with handling a variety of responsiblities. Proficient computer skills;including typing, Microsoft Word, Excel and Powerpoint. Able to effectively interact with customers, coworkers and management.Excellent oral and written communication skills.