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Miesha Burrell

Wilmer, TX


To obtain a position that will enable me to use my strong organizational skills, educational background, multifaceted roles (e.g. customers relations, technical support, cashier, shipping/receiving) and ability to work well with people. Offer excellent customer service skills, adaptable to any situation and a "can-do" approach to all tasks, with a consistently high level of performance.

Work Experience

Customer Care Representative IIl

Suddenlink Communications
Tyler, TX

April 2012 to Present

•Taking inbound and making outbound calls about billing issues 
•Data Entry 
•Processing orders in a timely manner 
•Utilizing on-line resources to solve customer issues 
•Upselling company products and services 
•Type 30wpm 
Received President's Club award for Best Customer Experience and Highest RGU's Generated

Technical Support Agent

Telvista Inc.
Dallas, TX

September 2011 to April 2012

•Taking inbound calls from customers and answer questions about phone, internet and cable TV issues. 
•Troubleshooting to resolve customer issues 
•Utilizing on-line resources to solve customer issues 
•Engage with customers while solving problems 
•Talk and enter customer data at the same time 
•Type 30wpm 
Currently holding a 100% on Quality Score


Wal-Mart Inc.
Fort Worth, TX

February 2009 to March 2010

• Loaded and unloaded materials onto and off of a truck and • Handled the end processing of customer orders including hand loading the trucks. 
• Loaded and properly rotated product on trucks and trailers. 
• Inspected condition and quantity of received materials before placing them in the warehouse. 
• Placed received materials in correct bin locations and labeled and stored all non-stock items 
• Maintained cleanliness and neatness of warehouse


Hutchins, TX

August 2003 to February 2007

•Load and unload trucks of various sizes  
•Sort control, which meant I watched all incoming packages to all different trucks. 
•Quality control 
Scanned 100%

Assistant House Manager

Avalon Residential Care
Plano, TX

May 2003 to June 2004

• Shared joint responsibility for the care of patients suffering from Alzheimer's and Dementia. 
• Assisted nursing staff with all aspects of daily care, including bathing, feeding, dressing, and medication.  
• Cooked nutritional meals for patients according to physicians' specifications.

Medical Assistant

Dr. John Maxey
Coppell, TX

February 2001 to March 2002

• Proficient in taking patient medical histories and vital signs. 
• Efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping.


Associates in Human Services Management

University of Phoenix -

2013 to 2015

Certificate in Business Administration

ATI Career Center -
Richardson, TX

2011 to 2012

Certificate in Medical Assistant

Ultrasound Diagnostic -
Dallas, TX

2000 to 2001


Microsoft Excel, Word, Powerpoint, Spreadsheets, Peachtree, and Quickbooks