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Miesha Burrell

Wilmer, TX

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To obtain a position that will enable me to use my strong organizational skills, educational background, multifaceted roles (e.g. customers relations, technical support, cashier, shipping/receiving) and ability to work well with people. Offer excellent customer service skills, adaptable to any situation and a "can-do" approach to all tasks, with a consistently high level of performance.

Work Experience

Customer Care Representative IIl

Suddenlink Communications
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Tyler, TX
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April 2012 to Present

•Taking inbound and making outbound calls about billing issues 
•Data Entry 
•Processing orders in a timely manner 
•Utilizing on-line resources to solve customer issues 
•Upselling company products and services 
•Type 30wpm 
 
Received President's Club award for Best Customer Experience and Highest RGU's Generated

Technical Support Agent

Telvista Inc.
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Dallas, TX
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September 2011 to April 2012

•Taking inbound calls from customers and answer questions about phone, internet and cable TV issues. 
•Troubleshooting to resolve customer issues 
•Utilizing on-line resources to solve customer issues 
•Engage with customers while solving problems 
•Talk and enter customer data at the same time 
•Type 30wpm 
 
Currently holding a 100% on Quality Score

Cashier/Stocker

Wal-Mart Inc.
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Fort Worth, TX
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February 2009 to March 2010

• Loaded and unloaded materials onto and off of a truck and • Handled the end processing of customer orders including hand loading the trucks. 
• Loaded and properly rotated product on trucks and trailers. 
• Inspected condition and quantity of received materials before placing them in the warehouse. 
• Placed received materials in correct bin locations and labeled and stored all non-stock items 
• Maintained cleanliness and neatness of warehouse

Loader/Unloader

FedEx
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Hutchins, TX
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August 2003 to February 2007

•Load and unload trucks of various sizes  
•Sort control, which meant I watched all incoming packages to all different trucks. 
•Quality control 
 
Scanned 100%

Assistant House Manager

Avalon Residential Care
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Plano, TX
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May 2003 to June 2004

• Shared joint responsibility for the care of patients suffering from Alzheimer's and Dementia. 
• Assisted nursing staff with all aspects of daily care, including bathing, feeding, dressing, and medication.  
• Cooked nutritional meals for patients according to physicians' specifications.

Medical Assistant

Dr. John Maxey
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Coppell, TX
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February 2001 to March 2002

• Proficient in taking patient medical histories and vital signs. 
• Efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping.

Education

Associates in Human Services Management

University of Phoenix -
Online

2013 to 2015

Certificate in Business Administration

ATI Career Center -
Richardson, TX

2011 to 2012

Certificate in Medical Assistant

Ultrasound Diagnostic -
Dallas, TX

2000 to 2001

Skills

Microsoft Excel, Word, Powerpoint, Spreadsheets, Peachtree, and Quickbooks