Lock Haven, PA
To contribute to your company's success by applying my exceptional client services experience.
Client Services Professional
January 2012 to April 2012
Interact with clients face-to-face or over the phone as well as provide support to Tax Professionals to ensure an exceptional client experience in the tax office. Conduct pre-interviews to determine client's income, tax preparation needs and match them with the Tax Professional whose expertise best fits their needs. Schedule appointments, direct contact with clients via inbound and outbound telephone calls. Collect client payments and provide client with refund check when applicable. Check in clients, confirm personal information, create new client files, answer multi-line phones. Answer all client questions or direct them to someone who can. Maintain a clean working environment. Entrusted with confidential records, and maintain, store, or dispose of records properly.
Customer Sales and Services Representative
March 2004 to October 2011
Provide direct customer service through the use of telephone and online computer facilities. Work effectively with all departments of the organization through telephone conferencing and transfers. Servicing customer's needs through telephone, email, and fax. Data entry, order entry, conflict resolution, research, and filing. Credits, debits, replacements, and returns. Trained to work as back up to main reception/switchboard. Greet all visitors. Served on various process improvement boards. In house representative March 2004-December 2009. December 2009-October 2011 remote agent. Computer based programs run on Windows XP.
March 2003 to August 2003
Responsible for product quality; box, bag, tag product according to product line. Communicate effectively with entire production line. Operate with management to guarantee deadlines. Exhibited strong work ethic and abilities, was promoted to floater within two months of employment.
August 2001 to August 2002
Ensure the care, custody, and control of inmates and the security of the facility. Supervise all inmates at all times; observe inmates on various medical/suicide watches; enforce all rules an regulations of the facilty. Conduct a variety of searches of inmates and their property. Commit and release inmates. Escort and restrain inmates as needed. Maintain logs, prepare reports, and update charts. Counsel when necessary
Office Manager, Loan Processor
1999 to 2001
Right hand man to businees owners. Interacted with a wide variety of personalities while contributing to the set up of two small businesses. Scheduled meetings and appointements and made travel arrangements for executives. Entrusted to process confidential records and accounts. Oversaw daily operations of businesses. Managed petty cash, payroll, inventory, and customer statements. Interacted with clients and utilized organization skills to arrange and coordinate events that include in home estimates, product deliveries and construction start dates.
1995 to 1997
1993 to 1994
12 years of customer service. 2 years cash handling. Accustomed to working in a fast paced, high energy environment. Superlative communication and team building skills. Ability to handle multiple tasks under pressure. Exceptional versatility and adaptability. Self starter. Quick learner.