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Misty Stein

Motivated Customer Relations Professional

Lock Haven, PA


To contribute to your company's success by applying my exceptional client services experience.

Work Experience

Client Services Professional

H & R Block
Watertown, NY

January 2012 to April 2012

Interact with clients face-to-face or over the phone as well as provide support to Tax Professionals to ensure an exceptional client experience in the tax office. Conduct pre-interviews to determine client's income, tax preparation needs and match them with the Tax Professional whose expertise best fits their needs. Schedule appointments, direct contact with clients via inbound and outbound telephone calls. Collect client payments and provide client with refund check when applicable. Check in clients, confirm personal information, create new client files, answer multi-line phones. Answer all client questions or direct them to someone who can. Maintain a clean working environment. Entrusted with confidential records, and maintain, store, or dispose of records properly.

Customer Sales and Services Representative

Sigma Aldrich Inc., Supelco Park Division

March 2004 to October 2011

Provide direct customer service through the use of telephone and online computer facilities. Work effectively with all departments of the organization through telephone conferencing and transfers. Servicing customer's needs through telephone, email, and fax. Data entry, order entry, conflict resolution, research, and filing. Credits, debits, replacements, and returns. Trained to work as back up to main reception/switchboard. Greet all visitors. Served on various process improvement boards. In house representative March 2004-December 2009. December 2009-October 2011 remote agent. Computer based programs run on Windows XP.


Haven Pride

March 2003 to August 2003

Responsible for product quality; box, bag, tag product according to product line. Communicate effectively with entire production line. Operate with management to guarantee deadlines. Exhibited strong work ethic and abilities, was promoted to floater within two months of employment.

Correctional Officer

Clinton County Correctional Facility

August 2001 to August 2002

Ensure the care, custody, and control of inmates and the security of the facility. Supervise all inmates at all times; observe inmates on various medical/suicide watches; enforce all rules an regulations of the facilty. Conduct a variety of searches of inmates and their property. Commit and release inmates. Escort and restrain inmates as needed. Maintain logs, prepare reports, and update charts. Counsel when necessary

Office Manager, Loan Processor

The Mortgage Clearing House and H & O Builders

1999 to 2001

Right hand man to businees owners. Interacted with a wide variety of personalities while contributing to the set up of two small businesses. Scheduled meetings and appointements and made travel arrangements for executives. Entrusted to process confidential records and accounts. Oversaw daily operations of businesses. Managed petty cash, payroll, inventory, and customer statements. Interacted with clients and utilized organization skills to arrange and coordinate events that include in home estimates, product deliveries and construction start dates.


Sociology/Criminal Justice

Lock Haven University

1995 to 1997

Business Admin/Marketing

Bloomsburg University

1993 to 1994

Graduate Bald Eagle Nittany High School


Additional Information

12 years of customer service. 2 years cash handling. Accustomed to working in a fast paced, high energy environment. Superlative communication and team building skills. Ability to handle multiple tasks under pressure. Exceptional versatility and adaptability. Self starter. Quick learner.