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Mitchell Caviness

Maryville, TN


Responsible, hard-working, well-rounded individual with extensive experience in sales, marketing, customer service, real estate and manual labor. Demonstrated strengths are: 
• Able to perform well in a team or individual environment. 
• At ease with people of all types and levels of sophistication in a sales environment from cold calling through long term customer care. 
• Ability to listen; able to discern potential customer concerns even when not said and alleviate those concerns to make the sale. 
• Anxious to learn.

Work Experience

answer financial, Inc
Oak Ridge, TN

2009 to 2010

Property & Casualty Insurance Sales 
State of Tennessee Insurance License/ID Number: 0001028934 
• Worked with and guided customers to identify property and casualty insurance coverage needs; then helped them procure the policy that best fit their needs and budget. 
• Represented 15 of the largest companies in the nation (Progressive, Esurance, Safeco, MetLife, Travelers, and Hartford, just to name a few). 
• Provided insurance quotes to individuals requesting coverage information and rates for auto and home. 
• Attained the lowest levels of charge backs of any agent in the Oak Ridge, TN office. 
• Group leader that helped other agents with their customers when complications or questions arose.

Team Manager, Customer Care

American express

2009 to 2009

Responsible for a ten person team to ensure that customer concerns were rectified and that the customer held the appropriate card member level.

American express
Greensboro, NC

2008 to 2009

Sales/Customer Service

American express

2008 to 2009

Worked with current card holders to answer questions and resolve any major issues concerning member benefits and billing disputes. A major aspect of this job was to determine the appropriate benefit level and then to upgrade the card holder to a higher service level. 
work Experience (Continued)

Field Sales Manager

Alcoa, TN

2007 to 2008

• Directly supervised five field sales representatives. Led them in setting and meeting sales goals. 
• Development of new areas for TruGreen services. 
• Prepared and submitted daily reports for the team. 
Senior Territory Account Representative 
• Development of new areas for TruGreen services within a defined territory. 
• Responsible for customer satisfaction within territory. 
Field Sales Representative 
• Achieved number three in sales for the entire company once. 
• Achieved top twenty-five in sales three times. 
• Achieved top fifty in sales five times.

Greensboro, NC

2005 to 2007

Greensboro, NC 2005-2007 
Maintained yards and landscaping for residential customers and real estate properties. Addressed specific needs of customers. Worked in promotions and public relations to promote company awareness and business growth.

Real Estate Agent

Sevierville, TN

2005 to 2005

Achieved gross sales of two-hundred thousand dollars in two months. Recognized by management for excellence in customer service.

Sales Clerk

Maryville, TN

2002 to 2004

Managed inventory and deliveries. Advised customers on wine and other products in the store. 
LEADING EDGE IMPORTS, Maryville, TN 1999-2001 
Sales Manager 
Supervised all product purchases and sales. Managed stock and inventory levels.


Tennessee Real Estate Exam

Dan Mohr Real Estate School -
Greensboro, NC


Sales & Marketing

Pellissippi State Technical Community College -
Alcoa, TN

2003 to 2005