Responsible, hard-working, well-rounded individual with extensive experience in sales, marketing, customer service, real estate and manual labor. Demonstrated strengths are:
• Able to perform well in a team or individual environment.
• At ease with people of all types and levels of sophistication in a sales environment from cold calling through long term customer care.
• Ability to listen; able to discern potential customer concerns even when not said and alleviate those concerns to make the sale.
• Anxious to learn.
2009 to 2010
Property & Casualty Insurance Sales
State of Tennessee Insurance License/ID Number: 0001028934
• Worked with and guided customers to identify property and casualty insurance coverage needs; then helped them procure the policy that best fit their needs and budget.
• Represented 15 of the largest companies in the nation (Progressive, Esurance, Safeco, MetLife, Travelers, and Hartford, just to name a few).
• Provided insurance quotes to individuals requesting coverage information and rates for auto and home.
• Attained the lowest levels of charge backs of any agent in the Oak Ridge, TN office.
• Group leader that helped other agents with their customers when complications or questions arose.
Team Manager, Customer Care
2009 to 2009
Responsible for a ten person team to ensure that customer concerns were rectified and that the customer held the appropriate card member level.
2008 to 2009
2008 to 2009
Worked with current card holders to answer questions and resolve any major issues concerning member benefits and billing disputes. A major aspect of this job was to determine the appropriate benefit level and then to upgrade the card holder to a higher service level.
work Experience (Continued)
Field Sales Manager
2007 to 2008
• Directly supervised five field sales representatives. Led them in setting and meeting sales goals.
• Development of new areas for TruGreen services.
• Prepared and submitted daily reports for the team.
Senior Territory Account Representative
• Development of new areas for TruGreen services within a defined territory.
• Responsible for customer satisfaction within territory.
Field Sales Representative
• Achieved number three in sales for the entire company once.
• Achieved top twenty-five in sales three times.
• Achieved top fifty in sales five times.
2005 to 2007
Greensboro, NC 2005-2007
Maintained yards and landscaping for residential customers and real estate properties. Addressed specific needs of customers. Worked in promotions and public relations to promote company awareness and business growth.
Real Estate Agent
2005 to 2005
Achieved gross sales of two-hundred thousand dollars in two months. Recognized by management for excellence in customer service.
2002 to 2004
Managed inventory and deliveries. Advised customers on wine and other products in the store.
LEADING EDGE IMPORTS, Maryville, TN 1999-2001
Supervised all product purchases and sales. Managed stock and inventory levels.
Tennessee Real Estate Exam
Sales & Marketing
2003 to 2005