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Mohannad Alomran

Ziebart & Smart Repairs Divisions Manager; Bosch & Michelin Retail Operations Manager

Moorhead, MN


I have extensive professional staff management, departments budgeting, sales and marketing experience for developing and implementing strategies, product planning, monitoring and analysis the retail and fleet prices along with competitor's products specifications, gathering other business related market information, setting up new profit business / cost center, credit facility, in-house financing and operating vehicles trade-in business. I have been responsible for creating a very close coordination with sales, marketing & after-sales departments and the customers to insure a positive image for the franchises, customers focused approach to interfacing with customers to resolve issues, gather information and provide continuous feed back to the Managing Director / Group General Manager leading to improved customer satisfaction and loyalty; through the development and management of a team of service professionals; developing, implementing solutions, methods and necessary tools to support both our customer needs, as well as those of company to strengthen our position as one of the main players among our competitor's in our markets. Other responsibilities includes develop and control departments budgets, KPI reports & SMART goals, handling auto leasing sales, fleet and retail sales aspects; I was also responsible for the communication strategies and new models launch activities, coordinate and follow up activities with the advertisement and media agencies.

Work Experience

Ziebart & Smart Repairs Divisions Manager,Bosch Auto. & Michelin Operations Manager


October 2005 to June 2012

• Establish the division's structure, outlets /branches setup & hire the required staff for the departments / divisions (Retail & fleet Sales & Services). 
• Insure the proper sales & service team training; identifying strengths & opportunities areas of business. 
• Set and clarify vision and strategic direction for the division & outlets (sales targets / units). 
• Identify, review and analyze market trends, define tasks and opportunities facing the divisions /company. 
• Develop the strategy, approach business plans within the company's purview and review / restructure strategy if necessary to achieve long term and short term business objectives (ordering, stock, and liquidation). 
• Formulate the overall strategy, budgets and business plans for Sales and after Sales Departments. 
• Review and monitor budget overruns for operating costs against budgeted costs and initiate measures to control costs (logistics). 
• Emphasize and monitor quality of service and ensure there is regular training and development of personnel as per Franchise standards. 
• Conduct weekly performance review with sales & workshops managers to develop new creative ways. 
• Insure sales & workshops team target achievement, adherence to company safety rules and regulations and insure excellent environment at the outlets. 
• Understand customer problems if any and provide immediate solutions to achieve best results in customer satisfaction scores (thru customer service agents follow up on daily basis reports). 
• Insure customer satisfaction and maintain client's data base and attract additional clients to the company. 
• Provide full operational service support, mange cost and insure working efficiency (KPI reports). 
• Insure to carry out professionally and positively any other related duties and responsibilities to the division & outlets ( Develop Sales & Marketing campaigns and assist with credit collection) 
• Manage day to day the operations activities; accountable for the monthly management P & L for outlets. 
• Insure business integration with other companies for mutual benefits. 
• Maintain solid relation with the principles / Franchises.

Sales & Marketing Manager


March 2002 to June 2005

• Initiate the sales planning process for the area as part of the operational planning process in order to secure realization of the targeted sales. 
• Deliver input's to the Director concerning market trends and customer requirements in order to define a realistic marketing approach. 
• Maintain an information system to be able to follow the sales, stock positions and orders. 
• Developing and implementation of business plan. 
• Preparing sales budgets and media plans. 
• Establish fleet & internal leasing sales department. 
• Establish credit policies in co-ordination with the finance department. 
• Establish service schemes contracts to the retail and fleets customers. 
• Managing and recruiting sales and marketing personnel; training and motivating the sales team towards achievement of sales objectives and customer satisfaction. 
• Implement sales strategies to achieve sales volume and market share in a very competitive environment. 
• Manage the outlet on a day- to -day basis and review all operations, improve efficiency, effectiveness & profitability.

Sales & Marketing Manager


April 1998 to March 2002

• Develop & implement marketing strategies to increase market awareness & market share of franchise through media, direct mailing, promotional sales campaign, organizing, launching and sponsor main events. 
• Forecasting, business plans, ordering & pricing. 
• Liaise with principal and negotiate for advertisements, promotions, and fleet deals support. 
• Sales and marketing planning of franchise products. Coordinate with the advertising agencies. 
• Lead an enthusiastic team in a highly competitive environment. 
• Motivate and support sales team to achieve target. 
• Responsible for day-to-day sales activities and overall operations. 
• Responsible for the achievement of department objective, business growth, profitability and assurance of the company positive image.

Branch Manager - Sales & Spare Parts


August 1997 to March 1998

• Cover the sales inside and outside the showroom. 
• Maintain a customer follow up system. 
• Assist sales staff in finalizing deals. 
• Review daily sales performance. 
• Explore new business opportunities. 
• Determine policies and procedures to accomplish objectives such as: Display new cars, ensure employee discipline to company rules and regulations etc. 
• Prepare and maintain all sales record. 
• Coordinate with other departments in the company such as credit department, workshop, spare parts and personnel.

Branch Manager - Sales, Parts & Service


May 1994 to November 1996

Al Ain Area - U.A.E.). 
Period: May 1994 to November 1996. 
• To insure a positive image of Al Habtoor Motors in the public, government, press and customers. 
• Recommend strategies for the optimum functioning of the company focused around profitability. 
• Develop linkage with competition to gain information on competitor products, promotions and prices. 
• Coordinate with the selected advertising agencies for media promotion. 
• Plan and achieve set target for the sales of respective franchises. 
• Guide, train and assist sales staff in finalizing deals. 
• Present monthly reports to the General Manager of market development and competitor sales activities on their respective franchises. 
• Display sensitivity towards customer needs and ensure customer satisfaction. 
• Visit fleet customers regularly and advise General Manager of any complains as well as try to obtain new business. 
• Achieve set target for parts department. 
• Coordinate with service department to insure customer satisfaction. 
• Achieve set objective/ target for the service department in the area of profitability, labor efficiency, and cost control, customers' satisfaction, quality control and staff motivation. 
• Initiate a high standard of workshop discipline. 
• Ensure employee adherence to rules and regulations. 
• Create an environment that will serve to motivate the employees. 
• Prepare performance report for all reporting staff.

Customer Service Coordinator (Sales & Aftersales department)

Abu Dhabi

August 1989 to March 1994

Period: August, 1989 to March, 1994. 
• Supervise the customer service department in the showroom. 
• Assure customer satisfaction as a main goal. 
• Arrange special schemes for fleet companies in the Service Dept. 
• Follow-up with customers for any complains and report it. 
• Arrange appointment for fleet companies. 
• Arrange delivery and collection for VIP customer cars from showroom & workshop. 
• Develop strong contact with fleet customer (Rent-A-Car companies & government Departments).

Sales Manager

Abu Dhabi

January 1988 to December 1988

• Supervise the sales inside & outside the showroom. 
• Achieve or exceed the planned profitability of the used car sales department 
• Monitor the profit and efficiency of the department on a daily basis 
• Maintain a sound and competitive pricing strategy and deal with wholesalers and competitors to ensure a competitive edge in the market. 
• Review and action stock lists on weekly basis. 
• Ordering, storing & arrange for maintenance at the workshop. 
• Control of clearance of shipments from the port & airport customs. 
• Direct connection with the government organizations such as traffic department and immigration department.


Bachelor of Commerce in Accounting & Auditing

University OF BOMBAY -
Mumbai, Maharashtra

1985 to 1987

Business Administration


1984 to 1985

Business Administration


1983 to 1984

French Literary Section

Abu Dhabi

1981 to 1983


SAP, Microsoft applications,

Additional Information

SOFT SKILLS: Human, Listening, Details Oriented, Leadership with Team-Building, Conflict resolution, Customer Focused, Industrious, Positive Attitude, Excellent Communication Skills, Time Management Abilities, Problem-Solving Skills, Self-Confidence, Ability to accept and learn from Positive Criticism, Flexibility / Adaptability, Working Well under Pressure, Organize Workload Efficiently and Pleasantly Active in Social Life. 
Honor high ethical life principles, dedicated & accountable to the assigned job duties, vulnerable Vs. honesty, acknowledge the positive team work, team oriented, active in social relations, strong-minded, organized, creative, self-motivated, cultural sensitivity, hold strong negotiation and communication skills, able to work efficiently both in team and individually, strong problem solving & decision making capabilities.