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Nel Quarles

Project Manager, Consultant, Trainer, Implementation Specialist, Revenue Cycle Management

Saint Petersburg, FL


• Over 20 years of experience in project management, integration, training, implementation, hardware / software analysis and support, application development, customer service, marketing & sales support, clinic / hospital workflows and processes, and office/IT management functions. Accomplished project manager, trainer, analyst, troubleshooter, HL7 analyst, and problem-solver. 
Other Experience 
• GE Centricity Practice Management and EMR products, NextGen PM / EMR, SMS, Gerber Alley, Medic 6.0, IDX, HBOC Star, SSI, Caremedic Systems, Meditech, TES applications, Claims Scrubber, EDI, PEARL EMR, Florida Shared System, Access Eforms, Athena Health, Hyland, Medhost, DBMS, and Healthware Systems. 
• Microsoft Project, WebEx, SharePoint, Lotus notes, McAfee / Norton / Vipre antivirus software, Microsoft Office 2010, PC Anywhere, VPN, Remote Desktop, Windows XP / 7, AS400

Authorized to work in the US for any employer

Work Experience

Certified Centricity Practice Management Implementation Consultant

GE Healthcare

April 2011 to Present

• Implementation and Lead Trainer of Centricity Revenue Cycle application in ASC’s. 
• Proficient at workflow analysis and recommendations, ERA’s, revenue cycle health checks, database build, training classes, go live assistance, post live support, and optimizing revenue. 
• Developed training and testing materials, including continued learning guidelines and client certification testing. 
• Provided assistance to clients when staffing a new billing office.  
• Creates and effectively manages project plans, budgets, reports, and timelines. 
• Prepares weekly revenue metric reports. 
• Assists client with EDI enrollments, troubleshooting, and setup.  
• Leads and participates in team projects, and creating Best Practices. 
• Promotes add-on work to increase billable utilization and company revenue.

Project Manager of Implementation, Training, Support

Diverse Software & Consulting

December 1997 to October 2010

• Managed large scale projects that included development, implementation, training, and support for hospital, physician offices, and Ambulatory Surgery Centers.  
• Project Manager for a team of 10+ employees.  
• Lead Trainer for clinical, non-clinical, and business office applications for small to large hospitals, clinics, and physician offices. Classroom and Web-based Training for 1-60 attendees. Trained clinicians, executives, business office, front / end users, and super users.  
• Created training plans, documentation, curriculum, implementation project plans, presentations, process flows, and budgets for both small and large projects. 
• Created workflow plans to optimize client revenue. 
• Analyst for new and existing ADT HL7 interface builds and EDI remittance setup.  
• Conducted research from publicly available materials, in addition to analysis of accounts’ customer support tickets, to gain a full understanding of the accounts’ business and to identify issues and opportunities. 
• Assisted in integration of new solutions with clients existing applications.  
• Tested and analyzed functionality of existing applications, and recommended changes or enhancements.  
• 501A Project Manager (Employed Physician Project). Implementation of new employed physician practices. 
• Provided client, sales, and project team support.

Collection Specialist / Special Projects

Bayfront Medical Center
Saint Petersburg, FL

February 1994 to November 1997

• Assisted in the planning, development, and training for the business office in the new Ambulatory Surgery Center. 
• Identified and solved potential and existing problems with registration, collections, accounting, data entry, coding, billing, and reimbursement. 
• Coordinated and trained department managers / staff on registration, charge posting, billing, accounting, and collections. 
• Managed care and government agency billing and collection specialist. 
• Participated in contract discussions with managed care and governmental agencies. 
• Maintained daily, weekly, monthly financial and EDI reports.

Billing Specialist

USF Physicians Group
Tampa, FL

September 1991 to February 1994

• Conducted insurance verification, accounting, data entry, and billing for providers including; Anesthesia, Obstetrics, Plastic Surgery, Cardiology, General Surgery, Pediatrics, and Internal Medicine.  
• Implemented billing and collections guidelines for workers compensation specialty group. 
• Trained personnel on billing policies and procedures. 
• Developed billing manuals.


Associates in Business

Watterson College, Associates -
Louisville, KY


Project Management (10+ years), EDI (10+ years), Application Analyst (10+ years), Revenue Cycle (10+ years), Trainer (10+ years), Implementation Consultant (10+ years), Practice Management (10+ years), Medical Software (10+ years), Practice Workflow (10+ years)


GE Healthcare - Above and Beyond Award

January 2012

GE Healthcare - Above and Beyond Award

October 2012

GE Healthcare - Above and Beyond Award

January 2013

GE Healthcare - Above and Beyond Award

March 2013

GE Healthcare - Above and Beyond Award

January 2014

GE Healthcare - Above and Beyond Award

August 2014

Above and Beyond Award

August 2015


GE Healthcare Centricity Practice Management

May 2011 to Present