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Nelda Garcia-Sustaita

San Antonio, TX

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To obtain a position which will allow me to utilize my skills and maximize my potential as well as be an asset to the company.

Work Experience

General Labor

Express Employment
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Stuttgart, AR
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March 2013 to May 2014

Responsibilities 
I worked operating machine with insulation, stacking recording amounts for production also running or operating stich machines, and feeding the machines with different kinds of booklets per customers request,

Collector - Delinquent Mortgage Collections

Wells Fargo
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San Antonio, TX
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January 2011 to September 2012

Receive & make Inbound/Outbound calls on delinquent mortgages 
• Perform collection activity and provide various options and solutions for Wells Fargo Home Mortgage customers to retain their property 
• Meet account servicing and call quality objectives 
• Maintain and reduce roll rate on delinquent accounts

Receptionist

Davilas Pharmacy
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San Antonio, TX
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2007 to 2010

Answered calls and directed to appropriate extension 
• Patient check - in 
• Look up deliveries for patients and search for lost supplies 
• Contact doctors in regards to medical supplies for patients 
• File patient records

Switchboard Operator/Translator

Dardanelle Hospital
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Dardanelle, AR
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2006 to 2007

Hispanic Translator for hospital and clinic 
• Answered calls and directed to appropriate extension 
• Back-up for ER clerk in-patient admissions

Machine Operator

Drummond Printing
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Stuttgart, AR
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2004 to 2006

Responsible for making sure all paper loaded into the collector 
• Run collator to insure measurements are correct 
• Followed all safety rules

Tube Bender

Lennox Industries
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Stuttgart, AR
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August 1998 to May 2003

Tube Bender/Wiring 
• Feed tubing thru bender machine 
• Built heat exchanges for three lines of production 
• Responsible for wiring units

E.R. Registrar

Valley Regional Medical Center
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Brownsville, TX
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1995 to 1997

Responsible for patient registration 
• Responsible for filing patient records 
• Operate PBX phone, direct calls 
• Screen insurance and collect deductibles

Outpatient Registrar

Brownsville Medical Center
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Brownsville, TX
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1991 to 1993

Register patients 
• Delivered pre-operative orders 
• Schedule surgical appointments

Education

Homer Hanna High School

Medical

National Education Center
Texas Southmost College

Additional Information

QUALIFICATIONS 
 
• Good communication and written skills 
• Great leadership skills 
• Responsible, punctual, and hard working 
• Basic Computer Skills: MS Word, PowerPoint, 10 Key, and Internet Search. Early Resolution, IAM, Web Query, MSP 
• Strong negotiation skills