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Nelda Garcia-Sustaita

San Antonio, TX


To obtain a position which will allow me to utilize my skills and maximize my potential as well as be an asset to the company.

Work Experience

General Labor

Express Employment
Stuttgart, AR

March 2013 to May 2014

I worked operating machine with insulation, stacking recording amounts for production also running or operating stich machines, and feeding the machines with different kinds of booklets per customers request,

Collector - Delinquent Mortgage Collections

Wells Fargo
San Antonio, TX

January 2011 to September 2012

Receive & make Inbound/Outbound calls on delinquent mortgages 
• Perform collection activity and provide various options and solutions for Wells Fargo Home Mortgage customers to retain their property 
• Meet account servicing and call quality objectives 
• Maintain and reduce roll rate on delinquent accounts


Davilas Pharmacy
San Antonio, TX

2007 to 2010

Answered calls and directed to appropriate extension 
• Patient check - in 
• Look up deliveries for patients and search for lost supplies 
• Contact doctors in regards to medical supplies for patients 
• File patient records

Switchboard Operator/Translator

Dardanelle Hospital
Dardanelle, AR

2006 to 2007

Hispanic Translator for hospital and clinic 
• Answered calls and directed to appropriate extension 
• Back-up for ER clerk in-patient admissions

Machine Operator

Drummond Printing
Stuttgart, AR

2004 to 2006

Responsible for making sure all paper loaded into the collector 
• Run collator to insure measurements are correct 
• Followed all safety rules

Tube Bender

Lennox Industries
Stuttgart, AR

August 1998 to May 2003

Tube Bender/Wiring 
• Feed tubing thru bender machine 
• Built heat exchanges for three lines of production 
• Responsible for wiring units

E.R. Registrar

Valley Regional Medical Center
Brownsville, TX

1995 to 1997

Responsible for patient registration 
• Responsible for filing patient records 
• Operate PBX phone, direct calls 
• Screen insurance and collect deductibles

Outpatient Registrar

Brownsville Medical Center
Brownsville, TX

1991 to 1993

Register patients 
• Delivered pre-operative orders 
• Schedule surgical appointments


Homer Hanna High School


National Education Center
Texas Southmost College

Additional Information

• Good communication and written skills 
• Great leadership skills 
• Responsible, punctual, and hard working 
• Basic Computer Skills: MS Word, PowerPoint, 10 Key, and Internet Search. Early Resolution, IAM, Web Query, MSP 
• Strong negotiation skills