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Nieisha Baker

Exemption Analyst at AVALARA, INC

Snellville, GA


My objective is to obtain a position that will utilize my strong organizational skills, oral and written communication, attention to detail, record management, and customer service skills to contribute to your company's growth and progress.

Work Experience

Exemption Analyst


January 2011 to Present

o Review and validate customer sales tax exemption documentation for quality assurance. 
o Create and edit customer sales tax exempt status in the Avalara system. 
o I am the lead exemption analyst for 8 companies, Bausch & Lomb, Carestream Health, Oracle, Orkin, Moore Medical, Federal-Mogul, Acushnet & Ciba Vision. 
o Handle inbound/outbound customer calls regarding sales tax exempt status and respond to faxes, mail and email communication. 
o Research sales and use tax rules per state, to ensure that I am validating client certificates correctly. 
o Train new employees on sales and use tax rules, and certificate validation.

Tax Exemption Analyst

Office Depot
Norcross, GA

February 2008 to May 2010

o Administer exemption certificate validation and management functions. 
o Assist with the collection of missing, expired or incomplete certificates, assist clients on how to create, complete and submit certificates as required by their state guidelines. 
o Identify new certificates, update customer exempt status, and much more through flexible reporting. 
o Assist with special projects for our business service direct department, and ensuring that the exemption certificates are accurate (quality control). 
o Acting lead in supervisor's absence. 
o Multi -task between three services within Office Depot (Retail, Contract Business, and Tech Depot) ensuring that all emails, faxes, and mail was handled within a 24 hour turn around time, and processed refund requests. 
o Provide courteous and consistent answers to customer's exemption questions via telephone, fax, and or email. 
o Process 90 - 100 exemption certificates per day, heavy typing, and handle a heavy volume of telephone calls.

Tax Exempt Analyst

Salis Inc
Alpharetta, GA

March 2006 to February 2008

o Tax exempt analyst position outsourced through Office Depot. Company dissolved business in February 2008. Tax Exempt business transferred back to Office Depot.

Service Coordinator

Reliant Care
Atlanta, GA

January 2005 to January 2006

o Scheduled seating specialist for appointments and deliveries to new and or existing clients. 
o Processed new durable medical equipment orders in system, complete with doctor and therapist information, patient demographics, and accurate coding. 
o Verified insurance (Medicaid, Medicare, and private / commercial insurance). 
o Created letters of medical necessity for clients. 
o Interacted with customers via the telephone on a daily basis regarding new equipment orders, repair requests, and customer care issues. 
o Kept an accurate log of every transaction, filed, faxed, scanned and copied paperwork as needed. Business discontinued operation.

Program Support Assistant, 303 GS-6

West Los ANGELES VA Medical Center
Los Angeles, CA

January 2001 to July 2004

o Provided patient services support between the Surgical Clinical Sub-Specialty areas (Ophthalmology, Urology, and Neurosurgery). 
o Process and review physician notes in order to prepare correspondence, such as TORT claims, and congressional inquiries and other confidential correspondence using grammatically correct medical terminology for both internal and external customers. 
o Access system wide database in order to check patients in and out of the clinic, and to make patient follow-up appointments. 
o Provided administrative services to include office administration, arranging for travel, performing timekeeping duties. 
o Processed time-cards for 30 employees, scheduled appointments and meetings, maintained files, created spreadsheets and graphs for reports, researched patient-related documents. 
o Assisted VIST Coordinator with travel arrangements, scheduling meeting and luncheons. 
o Member of a team that input ICD-9, provider information and CPT codes into the computer system to ensure that the facility was paid for delinquent clinic encounter forms.

Program Assistant, 303 GS-5

ENT, Plastic Surgery, and Vascular Surgery & Orthopedic Surgery

June 2000 to November 2001

o Provide patient services support between the Surgical Clinical Sub-Specialty areas and provided administrative support for the assigned medical sub- specialty teams (ENT, Plastic Surgery, and Vascular Surgery & Orthopedic Surgery). 
o Access system wide database in order to check patients in and out of the clinic (ophthalmology), and to make patient follow-up appointments. 
o Answered incoming calls, providing information, and referring visitors to appropriate staff members. 
o Scheduled meetings and requests for office supplies and work orders for equipment repair. 
o Maintained the on-call schedule for OR staff (physicians, nurses, and technicians). 
o Created and maintained schedules for surgical and medical clinics.



June 1998 to June 2000

o Performed moderate to heavy typing, both letters and memos for supervisor and lead secretary. 
o Created new files, obtained files to verify Physician employment, residency, and privileges. 
o Transcribed memos and letters for physicians. 
o Trained new employees on the operation of the reception area. 
o Created the surgery telephone book. 
o Assisted with assigning physicians pin numbers and doctor's keys within the DHCP systems, and adding Physicians to the system. 
o Prepared and distributed Surgery On-Call Schedule throughout the hospital. 
o Prepared Resident Packages, verifying that all the resident information was accurate, and all documents were signed.



Pacific Palisades High School -
Pacific Palisades, CA

June 1991

Additional Information

I possess the necessary qualifications and experience of providing administrative support 
o Effective communication 
o Attention to detail 
o Customer service 
o Scheduling 
o Planning and time management 
• Typing - 55 wpm •Microsoft Access •Internet •Microsoft Word 
• Microsoft PowerPoint •Microsoft Outlook •Microsoft Publisher •Microsoft Excel 
nieisha Baker