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Nnamdi Akoma

Technical Support Coordinator at Verizon Wireless

Sugar Land, TX

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Cisco Certified Network Associate (CCNA), A + certified, Network + certified; Proficient troubleshooting, installation and repair for Microsoft Windows Server 2003, XP; Network routing architecture, Local and Wide area protocols, PC hardware and technology, network issues, IP addressing and Network Security, Lotus Notes, Microsoft Word, Excel and Outlook; Ticketing portals include, Remedy(ITSM), Vantive and Genesis.

Work Experience

Technical Support Coordinator

Verizon Wireless
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Houston, TX
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2010 to Present

• Troubleshooting wireless voice and data over 3g and 4g coverage areas using MTAS (Network Switch) and MARS 
• Mobile broadband support; wireless modems, MIFIs and Fivespots (Access points) 
• Troubleshoot Email storage and delivery for both Corporate and POP, IMAP accounts

Technical Support Associate

Compucom Inc. (Getronics)
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Houston, TX
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2010 to 2010

• Transfer data from the internal ticketing portals into the Tower Vendor's ticketing system. 
• Update Remedy tickets with email and data received back from the Tower Vendors, (IBM, BT and Vodafone). 
• Resolve tickets received from Tower Vendors, including, cabling issues, subnet, DHCP scopes, DNS zones and Server issues.

Real Estate Agent

Citihomes Realty
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Houston, TX
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2006 to 2010

• Help tutor new agents into our Real Estate firm 
• Bill out over $10000, in the months of February, March, April of 2007 
• Closed on over 10 homes and apartments in February, March and April of 2007

Customer Service Advocate

TXU Energy
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Houston, TX
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2005 to 2006

• Submitted work orders through the network for technicians 
• Calculated bill amounts, and credit received to inbound callers 
• Implemented training course for new recruits

Member Service Representative

Affiliated Computer Service
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Houston, TX
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2000 to 2004

• Answering queries, problem solving, providing information on technical issues 
• Troubleshoot connectivity problems for online customers; password recovery 
• Ping NICs, ping TCP/IP protocol stack, checking layer one cabling issues

Education

Bachelor of Science in Computer Science/Physics

Texas Southern University
Everest Institute