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Nzita Bell

Sr. Network Administrator\IT Manager at Everest College

Fullerton, CA

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To fully utilize and support technology by delivering networking, computing and customer support solutions that meet the requirements and needs of IT in all Businesses 
 
PROFESSONAL IT/IS QUALIFICATIONS 
 
PROFESSIONAL QUALITIES: 
• Customer focused 
• Highly commended for professional expertise in assisting users at the desktop level, troubleshooting applications, and providing user training 
• Proven capability to quickly learning, analyzing and performing on new technology tools and platforms 
• Great interpersonal interaction - Positive attitude and personality 
• Great communication skills--verbal and written--with all administrative and non-administrative levels 
• Sharp, analytical mind for short turn-around problem-solving 
• Ability to process high call and email volume proving the ability to multi-task 
• Strong planning and record keeping abilities 
• Outstanding teamwork and leadership abilities 
• Proven ability to manage large scale projects. 
 
TECHNICAL OVERVIEW: 
Over the last 10+ yea

Work Experience

Sr. Network Administrator\IT Manager

Everest College
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January 2011 to Present

- San Bernardino Campus 182 
Corinthian Colleges, INC 
 
Provide high levels of customer service by seeing the vision of the company, understanding policy and communicating technical resolutions that put the client on a technical platform that increases productivity, minimizes down time and maximize company delivery capabilities: 
• Manage IT budget ranging from 21,000 + annually 
• Manage and support all Student and Admin systems (300+ systems on campus) 
• Plan, implement and Oversee IT improvements that will help increase client productivity 
• Manage both Student and Admin networks, VOIP Phones and setups. 
• Track Network and Server usage 
• Perform all tasks but not limited to all Support Desk Analyst task.

Director of Technology

Philadelphian Seventh-Day Adventist Church
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January 2008 to April 2010

Perform all levels of technical support on audio visual multimedia equipment, setup network and security system, work within a tight budget and managed a small team 
• Setup, test and monitor all multimedia equipment, audio sound mixer, video mixer, camera setup and web broadcasting 
• Train and mentor volunteers to work on multimedia equipment and assist the media department 
• Managed a small team to provide audio visual support during each church service 
• Performed on the spot troubleshooting and problem resolution during church services to produce a steady flow of A-V into the web broadcasting platform 
• Setup and configured wireless network 
• Setup and installing IP Network Security Cameras (project on hold due to budget)

Support Desk Analyst

Corinthian Colleges, INC
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November 2009 to November 2009

• Perform high levels of customer service assistance with Computing and Networking Clients 
• Process high call and email volume proving the ability to multi-task and still get the JOB done 
• Support clients with various remote tools (DameWare - RDC - VNC to MACs - NetMeeting) 
• Support MAC clients via VNC also NetMeeting to Parallels 
• Network and Server Mid level support 
• Analyze and trouble shoot many issues dealing with hardware and software components 
• Support all levels of clients with multiple applications and online support 
• Provide technical solutions by following procedure, keeping up to date with the latest technology and implementing proven resolutions.

Help Desk Technician

TEK SYSTEMS
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October 2009 to November 2009

Fidelity National Financial 
 
• Created and modified accounts in Active Directory 
• Updated and resolved Service Center tickets using Peregrine 
• Troubleshot issues with Oracle and other financial apps 
• Maintained a high level of call volume and ticket ratio 
• Performed high levels of customer service duties.

Technical Connections (Contract-Ended) Desktop/Help Desk Technician

Little Company of Mary
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January 2009 to May 2009

Desk Technician Little Company of Mary 
 
Communicated with and provided technical support to hospital staff, Directors, Doctors, HR staff and managers, Executives, Chief of Staff, technical and non-technical clients using a high level of professionalism and clarity to insure understanding in resolving issues and trouble shooting problems via emails and phone calls: • Preformed Day end process in Meditech by compiling data from 13 different hospitals by logging into their systems and filing data to the ROB office via FTP for billing 
• Reviewed, created, improved and modified standard processes, policies and procedures that improved quality and reliability in Account Management task 
• Remote support of various systems to modify, update, resolve and trouble shoot issues by using SMS, and Dame Ware 
• Monitored and supported network activity, servers, applications and interfaces within the CA domain by using multiple applications such as Cloverleaf, Dame Ware, Meditech, Iatrixs and telnet apps 
• Maintained and updated CA IS Regional Operations Center\Account Management (4) email accounts in Outlook and Meditech 
• Updated and resolved Service Center tickets using HP Service Manager for Account Management and Operations Desk 
• Supported Video and Conference room Applications and Software (Connecting Multiple Sites with audio and video through TCP\IP) 
• Created and modified accounts in Active Directory, Meditech, and other Hospital applications 
• Processed access requests and account modifications for HR in Kronos and Lawson\Provconnect 
• Performed data backup on various hospital system servers as part of daily processes 
• Supported various Health Care applications needed for billing and patient information

Systems Administrator

Ditele Investment Group LLC
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October 2006 to January 2009

Maintained active network running 6 high-end systems 
• Ran technical analysis of trading data through a data server 
• Developed and modified spider software to locate available shares for trading 
• Maintained operation of Microsoft products (Vista,XP,2K) 
• Setup and administered server on Mac interface using Parallels for Win 
• Compiled and analyzed daily technical trading strategies 
• Maintained successful trading portfolio 
• Scheduled weekly meeting with trading staff to go over trading strategies analysis 
• Handled and maintained corporate budget.

LAN Analyst Level 4

Northrop Grumman Inc
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Carson, LA
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January 2003 to February 2007

Redondo Beach, San Pedro and parts of San Diego. Installed, tested, documented, implemented, and conducted research for all systems in my area: • LAN/WAN support 
• Multi-tasked support to Executives, writing proposals, and servicing 300+ users 
• Gave recommendations regarding data handling 
• Supported and setup off-site training classes 
• Analyzed the structure of user access and application access 
• Troubleshot complex problems with application implementations 
• Supported the installation of hardware and software in the Data Center 
• Interacted with senior systems administrators on significant technical matters 
• Helped with techniques for a standardized approach to system administration. 
• Individualized platforms by using trend and root cause analysis 
• Supported meeting room requirements, training setups, and conferencing 
• Researched new applications for business or process improvements 
• Performed customer moves, system refreshes, installs of peripheral hardware 
• Supported ALL BlackBerry installation and setups 
• Completed all tasks with a report in NGC reporting system for techs, called PEREGRINE 
• Performed software rollouts using SMS Administrator

Systems Analyst

TRW's IT Department
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March 2001 to January 2003

Involved in several projects including Win 2K upgrades, Email Migration to an Exchange Server, Software Auditing also Computer and Network Security of TRW systems: • Performed troubleshooting, hardware and software installation, configuration 
• Service support to over 150+ users 
• Assembled and repaired PC's and associated peripheral equipment including printers, zip drives and scanners 
• Configured Win95, WinNT, Win2000, XP, and desktop networking 
• Updated trouble-ticket database with resolutions 
• Configured Macs and PCs in email Migration to an Exchange Mail Server, also using multiple import and export utilities.

Desktop/LAN Analyst

Professional Micro Computer Service, Inc
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September 2000 to February 2001

Performed hardware and software troubleshooting and repair of Compaq, Dell, NEC, HP, and IBM desktops and laptops: * Troubleshot problems with and repair of numerous models of HP and other LaserJet printers 
* Performed field service support to various companies citywide 
* Troubleshot all PC hardware, software and Novel hardware and Networks 
* Configured windows 95/98 and setup users for MS Exchange on NT servers 
* Provided helpdesk support, troubleshoot and solve network problems 
* Performed data transfer and repair of hard drives.

Additional Information

SOFTWARE KNOWLEDGE AND SUPPORT: 
Windows 2K/XP/Vista Macintosh OS(ALL) Altiris MS Office 03/07/10 McAfee 
Windows 7 TCP/IP VNC MS Exchange Trend Micro 
Win 2003 Server FTP Lotus Notes PC Anywhere Ghost 
Windows 2K Server Remedy People Soft Lawson Symantec 
Server Admin Tools SMS Admin NetMeeting VPN Protect7 
DameWare Remote PAL Anti Spyware Remedy Peregrine 
BlackBerry DM HP Manager People Soft Adobe Acrobat Web Mail 
 
HARDWARE KNOWLEDGE AND SUPPORT: 
Blackberry (all models) Xerox Printers MAC Systems IBM Clone PCs 
Dell PCs\Laptops NIC Cards Network Components SCSI Cards 
HP PCs\Laptops Scanners Printers Dell\HP 3Com