Lake Havasu City, AZ
Seeking a position , that i can use some of my past experiences while gaining new experiences, meeting new people, and being the best team player i can be.
Authorized to work in the US for any employer
Front Desk Clerk/Receptionist/Housekeeper
December 2016 to Present
Responsibilities are to greet and check in guests with the best customer service, answer phones, data entry. Make reservations for present and future stay. Handle cash and credit cards with privacy and security, keep front office stocked with supplies and the coffee station for the guests, including supplying and filling ice buckets for guests ,check all vacant rooms during shift for any issues. Clean office extensively, balance books end of shift, close and set alarm.
HOUSEKEEPING-Clean and disinfect bathroom and vanity area, including mopping, wiping frig and microwave, supplying with fresh folded towels, etc. change all linens, dust and vacuum.
February 2016 to Present
I am a certified caregiver and take care of all aspects and needs of people. I am certified in CPR, AED and First Aid in infants, children and adults. A rewarding challenge.
Commercial Cleaner and Shuttle Driver
February 2015 to November 2015
shuttling guests safely to and from any location within Lake Havasu City, Arizona.
When I wasn't shuttling I would professionally clean hotel lobby , hallways, stairwells, restrooms and many other areas within hotel according to corporate standards. I was a great team player and helped wherever I was needed such as the kitchen preparing food, keeping it supplied for guests, cleaning up after breakfast, laundry room. as well as guest rooms. Distributed extra towels, shampoo, conditioner, or whatever they requested in a timely manner to there rooms. Stocked pool area with towels as well as helping shut down pool area, and cleaning of area at closing.
My many years of driving experience and cleaning throughout my life.
September 2014 to December 2014
Customer service, packaged & labeled products, sliced breads for packaging & at customers request, prepared & packaged garlic bread, gathered product from freezers & displayed on tables for customers purchase, baked different bread types & displayed in artisan bread cabinet, took cake or cookie orders, cleaned display cabinets, mopped work areas, cleaned up after everyone in evenings, closed bakery.
Front Desk Manager On Duty
September 2013 to September 2014
greeted guests with a smile and with a professional attitude, counted cash at start of shift, prepared the guest registration sheets in advance so when they arrived they would be ready for faster check-in. Checked in guests and took payments by cash or credit card, answered phones and made reservations for present or advance stay. Occasionally put laundry in dryer for maids, prepared and stocked breakfast bar for following morning, cleaned front desk area. Occasionally changed beds, handed out fresh linens or whatever guest requested. Suggested nearby restaurants and mentioned events happening around town. I aimed to please.
I was able to be trusted and show that I have the ability to run the hotel on my own to the general manager.
Excellent customer service, manager abilities, sales, cash handling, data entry, phones.
January 2009 to April 2012
>Scheduled appointments, AR & AP, collected rents, data entry, bank deposits and bank reconciliations, copied, filed, 10-key, made and mailed owner checks, called appropriate repair places for residents
> Ordered office supplies, mailed parcels, mail distribution, collections, and cash handling
> Assembled & presented tax returns to clients, collected fee's, purged files
> Dealt with all aspects of customer service and relations, opening and closing of business, seasonal & temporary only
Evening Caregiver for 2
July 2011 to January 2012
> Monitored blood sugar, assisted with medications,
> Sponge bathed, assisted with dressing, getting in & out of bed and all other needs
> Did laundry and cooked meals occasionally, prepared wardrobe for next day
March 2009 to May 2009
●Went door to door verifying each address was correct in hand-held computer, so each household received a questionnaire for statistical purposes only
●In April 2010 - June 2010 went door to door to each household that didn't turn in a questionnaire to interview the household member or members for the bureau
December 2006 to April 2008
Scheduled appointments, data entry, billing, light payroll & bookkeeping, accounts receivable & accounts payable, mailed parcels, mail
distribution, bulk mailed, ordered office supplies, made bank deposits, presented tax returns to clients,
collections, filed clients personal investment information (security clearance), cash handling
●Opening and closing of business
Night Closing Manager
December 2001 to February 2004
Ran complete store, addressed customer concerns, made & monitored break schedule, enforced store
policies, cash handling, supervised staff, counted & balanced employee tills, prepared deposits for next day,
ordered product, over-seeing of employees carried out daily duties, computerized sign making, cashiering,
●Ordered and merchandised greeting cards and supplies within store for Maida Specialties, Inc.
●Access and control of safe & money, closing of business
Diploma in QuickBooks Accounting
2007 to 2007
Diploma in Computing Technology Industry Association
1999 to 1999
Diploma in Health Technology
1991 to 1992
I currently have training in CPR, AED, and Basic First Aid
* Excellent customer service and communication skills *Expert at multi-tasking * Fast learner & self-motivated* Exceptionally good at meeting goals * Computer proficiency * Management and leadership skills