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Patricia Lacouette

Pine Bush, NY

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Work Experience

Customer Service Representative

Time Warner Cable
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Middletown, NY
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May 2003 to Present

Customer Care Representative

CSR

Customer Linx
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Newburgh, NY
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December 2002 to May 2003

Senior Clerk

U-Haul
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New Windsor, NY
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March 2000 to October 2002

Receptionist/Customer Service

Barton Birks Auto Dealership
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Newburgh, NY
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July 1999 to March 2000

Customer Service Assistant Manager

J C Penney
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West Nyack, NY
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June 1988 to July 1999

Newburgh NY

Education

Orange County Community College -
Newburgh, NY

1999 to 2003

Skills

HIGHLIGHTS OF QUALIFICATIONS Strong communication, interpersonal and analytical skills. Flexible and Work well independently as well as a team player Problem-solving ability with excellent organizational skills High level of integrity and confidentiality Extensive computer software applications Ability to assess and appropriately satisfy customers needs in order to foster repeated business SUMMARY OF QUALIFICATIONS CUSTOMER SERVICE/ADMINISTRATIVE AIDE Answers incoming customer telephone calls in a courteous and professional manner Enters installation, change of service and trouble call work orders with accuracy Enters converter inventory transactions accurately when needed Accept payments from customers over phone. Greeted customers and visitors and provided guidance and information on Customer Service Specialist handling service complaints, managing and creating new accounts. Screened employment applications for accuracy, completion and sent to the office headquarters Trained other staff personnel in processes and procedures Screened timecards for calculating, coding or other errors and contacted the appropriate Department Manager for corrective action Secured and updated for credit reports, verified employment and financial information of credit card applicants Responsible for all accounts payable daily transactions and maintenance Maintained all registration/licensing information for company vehicles Coordinated schedules, facilitated promotional sales of catalog orders EMPLOYMENT HISTORY 05/03 to Present CSR Time Warner Cable Middletown N.Y. 12/02 to Present CSR Customer Linx Newburgh, N.Y. 03/00 to 10/02 Senior Clerk U-Haul New Windsor, N.Y. 07/99 to 03/00 Receptionist/Customer Service Barton/Birks Auto Dealership Newburgh, N.Y 06/88 to 07/99 Customer Service J C Penney Assistant Manager West Nyack, N.Y. EDUCATION/SPECIAL TRAINING 1999-2003 Orange County Community College 1981, HSD-Wallkill Senior High School, Wallkill, N.Y. Computer software/office skills background: -Ms Word -Managing a Modern Office -Excel 2000 -Bookkeeping -Access 2000 -Presentation Skills -Powerpoint -Internet