Tipsy Dwarf Marketing
2014 to 2015
Online streaming campaigns via www.twitch.tv
User Engagement and retention consulting.
Broadcasting feedback and management.
2011 to 2014
Creation and management of social media platforms for War Inc Battle Zone & Infestation: Survivor Stories.
Create, execute and maintain user acquisition\retention campaigns for War Inc Battle Zone.
Work in-line with Marketing and PR to deliver a strategic, consistent messages.
Select, direct, and manage forum moderators for War Inc Battle Zone & Infestation: Survivor Stories.
Asset generation: Screenshots, Ad's, press materials, in game monetization packages.
Gameplay / Level design and gameplay balancing for Infestation Survivor Stories.
Created and manage the Community/Support staff from the ground up. Managing a team of 20 employees. These individuals handle Customer Support, Social Media/Forum Moderation, and in game Game Masters.
2007 to 2009
Day-to-day project / database management, tracking and creating builds, working with ops to create manuals, work with ATVI Europe on localizations, providing PR with assets of the game and demoing for journalists.
Coordinate with developers to create demo builds for press events, setup hardware, instruct and rehearse demos with staff, title presentation to press and buyers.
DLC: Creation and execution of DLC ramp up schedule, DLC asset (dev side) delivery schedule & DLC release schedules. Asset (music side) delivery and tracking. Creation of submission processes and standards.
1999 to 2009
2006 to 2007
Developed an auto build system to build the game throughout the day; investigate build errors / track down cause; managed Perforce check-ins; weekly lockdowns; created daily good Change List numbers for the team to sync to. Installed development tools, maintained development hardware.
Production Coordinator / Tester
2003 to 2006
Coordinated with producer / associate producers to review milestone deliverables; legal / payment submissions / tracking. Primary team member providing approved gameplay screenshots. As Daily/Weekly build manager, managed internal test team of 20; weekly build review / gameplay analysis.
Senior Customer Support Rep
1999 to 2003
Led weekly team meetings to brainstorm solutions for old, current, and new issues.
Troubleshot game and hardware-related issues via phone and email.
Provided escalation support for front-line agents.
Created / executed test plans.
QA test team management.
Client-focused (Internal / External)
Outstanding Producer / Assistant Producer
Superior Manager / Mentor / Coach
Strong analytical skills
Creative problem solver
Innovative / Resourceful
Microsoft Word, Visio, Project, Hansoft, Excel
Alien Brian, Source Safe, Perforce, Sony Sound Forge
Adobe Photoshop, Acrobat, Light Room 2, Premier