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Customer Service/ Technical Specialist

Customer Service

Hyattsville, MD

-

To obtain a position with your company, so that I may enhance my skills in the field of Customer relations and use my knowledge to become a productive member of your Company

Work Experience

Customer Service/ Technical Specialist

L-3 Communications
-

July 2010 to October 2010

Contract) 
• Worked with a program such as American Literacy Directory that allowed me to access an institute 
program information 
• Received calls and emails from customers about adding their civics/citizenship programs to the 
American Literacy Directory 
• Made phone calls to customers about updating or adding more educational services to their program 
• Also researched institutes to be able to update or add educational services and/or make contact 
information changes

Customer Service Analyst

TRG (Verizon) Call Center
-

February 2009 to March 2010

• Providing tech support for customers with their internet, telephone, and cable services 
• Troubleshooting customers home, cable, and internet when out of service 
• Providing customers with the proper feedback on service to the further the tasks from  
• Provided tech support for High Speed Internet 
• Troubleshooting customers High Speed Internet connections

Customer Service Advisor

Hewitt Associates (Spherion) Call Center
-

October 2008 to December 2008

• Assisted customers with questions and concerns over the phone 
• Enrolled customers in their health benefits during annual enrollment

Customer Service Rep

Convergys (OnStar) Call Center
-

January 2008 to October 2008

• Answered customer's questions and concerns about OnStar system 
• Provided customers with proper directions when needed 
• Encouraged customer's to upgrade their OnStar system 
• Ensured that they were satisfied with their service

Customer Service Agent

Northwest Airlines
-

June 2007 to January 2008

• Provide customer service 
• Issuing tickets, tags, and boarding passes 
• Assist with all operational aspects of the station 
• Ensure good customer satisfaction in all area

Education

Bachelor of Arts in Communication

University of North Carolina at Charlotte
-
Charlotte, NC

August 2006

Bachelor of Arts in Communication

East Carolina University
-
Greenville, NC

August 2004

Southwest Guilford High School

January 2004