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Customer Service/ Technical Specialist

Customer Service

Hyattsville, MD


To obtain a position with your company, so that I may enhance my skills in the field of Customer relations and use my knowledge to become a productive member of your Company

Work Experience

Customer Service/ Technical Specialist

L-3 Communications

July 2010 to October 2010

• Worked with a program such as American Literacy Directory that allowed me to access an institute 
program information 
• Received calls and emails from customers about adding their civics/citizenship programs to the 
American Literacy Directory 
• Made phone calls to customers about updating or adding more educational services to their program 
• Also researched institutes to be able to update or add educational services and/or make contact 
information changes

Customer Service Analyst

TRG (Verizon) Call Center

February 2009 to March 2010

• Providing tech support for customers with their internet, telephone, and cable services 
• Troubleshooting customers home, cable, and internet when out of service 
• Providing customers with the proper feedback on service to the further the tasks from  
• Provided tech support for High Speed Internet 
• Troubleshooting customers High Speed Internet connections

Customer Service Advisor

Hewitt Associates (Spherion) Call Center

October 2008 to December 2008

• Assisted customers with questions and concerns over the phone 
• Enrolled customers in their health benefits during annual enrollment

Customer Service Rep

Convergys (OnStar) Call Center

January 2008 to October 2008

• Answered customer's questions and concerns about OnStar system 
• Provided customers with proper directions when needed 
• Encouraged customer's to upgrade their OnStar system 
• Ensured that they were satisfied with their service

Customer Service Agent

Northwest Airlines

June 2007 to January 2008

• Provide customer service 
• Issuing tickets, tags, and boarding passes 
• Assist with all operational aspects of the station 
• Ensure good customer satisfaction in all area


Bachelor of Arts in Communication

University of North Carolina at Charlotte
Charlotte, NC

August 2006

Bachelor of Arts in Communication

East Carolina University
Greenville, NC

August 2004

Southwest Guilford High School

January 2004