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Prabal Agarwal

Noida, Uttar Pradesh


To work in an organization where the environment effuses with innovation and the challenges offered help me grow in experience as well as expertise.

Work Experience

Senior Engineer (Team Lead)

Ericsson India Global Services Pvt ltd
Noida, Uttar Pradesh

November 2010 to Present

for managing the network changes on MSC's and trouble ticket resolution of Sprint (USA) and mentoring a team of 10 engineers for providing error free services. 
➢ Successfully transitioned the process from Ericsson US and did knowledge transfer to Global service center India. 
➢ Responsible for managing CMMI audit presentation. 
➢ Responsible for quarterly audit reports and presenting the same. 
➢ Responsible for training in house resources on lucent equipment for activities performed for managing sprint network. 
➢ Planning & organizing entire project activities: planning, scoping, tracking, change management, service desk management, communications/ vendor management, Stakeholder Management & post implementation support. 
➢ Implementing the project plans / schedules within preset deadlines; defining best practices for project support as well as documentation. 
➢ Liaising between organization groups (e.g. vertical management; technology practices; domains; support teams) and stakeholders at various levels. 
➢ Leading the weekly conference call involving the customer, project management teams to discuss the network evolution, progress of new implementations, service up-gradations, incident review and other operational issues. 
➢ Managing telecom Services & end-to-end implementation and delivery of projects of the customers of Sprint (USA) 
➢ Responsible for maintaining up-to-date (and historical) records of configuration items under Sprint management. 
➢ Proposed a process for NCR project which allowed resources to attend training off-shore video conference, thus saving the money and time. 
➢ Improving performance by sharing ideas among other team members and communicating best practices. 
➢ Preparing the weekly and monthly dashboards which shows the status of all projects handled. 
➢ To coach/train staff on the escalation and notification processes and fault handling techniques. 
➢ SPOC for All activities done for Alcatel lucent equipment domain. 
➢ First point of escalation for all technical and management issues. 
➢ Also help in solving issue of Trouble ticket on Samsung, lucent, Ericsson Nortel NV switches and any configuration changes on lucent domain. 
➢ Responsible for timely delivery of all activities ex: TT's, Number routing, TG changes, audits etc.

Senior Engineer

Ericsson Global India Services
Noida, Uttar Pradesh

February 2010 to Present

Work Profile:

Assistant Team Lead

Sprint network (USA)

February 2010 to November 2011

managing Alarms monitoring and rectification for Sprint network (USA) 
➢ Managed weekly calls for work progress discussion with peers and customers. 
➢ SPOC for calls of escalated issue and Priority 1 issues. 
➢ Was a DRMS expert in case of a DRMS issue 
➢ Was responsible for SLA management. 
➢ Was in charge of work distribution and holiday management. 
➢ 1) SPV 
➢ 2) HAMMER 
➢ 3) TEKNO 
➢ 4) TRAMS 
➢ 5) MSI 
➢ 6) REACT 
➢ 7) NRM 
➢ 8) DRMS


Gurgaon, Haryana

July 2008 to February 2010

Work Profile: 
➢ 3G and 2G network core planning 
➢ Commissioning of VMSC, VMGW, GMSC, GMGW including hardware and software configuration and commissioning (Huawei Equipment) 
➢ Implemented successfully MSC pool concept. 
➢ Troubleshooting problems by detail analysis of complete call trace 
➢ Acceptance testing of LI (Lawful intercept) equipment. 
➢ CDR configuration, Checking & verification. 
➢ Acceptance testing for many VMSC's, GMSC's, VMGW's and GMGW's. 
➢ Performing changes in the routing protocols as per customer requirements. 
➢ Follow up and escalation with vendors and suppliers for hardware installation and tracking of support materials. 
➢ Ensure Process compliance and adherence to strict timelines of all procedures. 
➢ Biweekly call with Project Manager to discuss the progress of the project. 
➢ Managed customer meetings at regular intervals to understand customer needs and explain them the plan to achieve those requirement 
Projects Handled Till Date: 
➢ 1) SPRINT USA GNOC and Translations (Ericsson -- Role: ATL and TL respectively as prescribed above) 
➢ 2) RCOM Rajasthan (Huawei -- Role: NSS TL and NSS configuration) 
➢ 3) BSNL Chennai and Tamil Nadu (Huawei -- Role: SPOC and NSS configuration) 
➢ 4) ETISALAT Chennai and Tamil Nadu (Huawei -- Role: Astt TL and NSS configuration) 
1) HUAWEI MSC's and MGW's 
3) SAMSUNG MSC's (only B number routing) 
4) ERICSSON NORTEL MSC's (only B number routing)


EMBA in Project Management

Shobhit University Meerut -
Meerut, Uttar Pradesh

2012 to 2013

BTech in Electronics and communication

SRMSCET bareilly -
Bareilly, Uttar Pradesh

2004 to 2008


Team management, Service delivery,



August 2013

ACE AWARD for Q2 in 2013 was awarded to me in Ericsson for best SLA achievement.


August 2014

ACE AWARD for Q2 in 2014 was awarded to me in Ericsson for best SLA achievement



May 2015 to Present


May 2012 to May 2015

Additional Information

ITIL FOUNDATION CERTIFIED, have skills of team management and delivering service as per agreed terms.