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Rachel Calantjis

Senior Customer Service Specialist - FedEx Trade Networks

Fresh Meadows, NY


Work Experience

Senior Customer Service Specialist

FedEx Trade Networks
Jamaica, NY

July 2010 to August 2014

Process airway bills, including hazardous material shipments 
* Manage department TSA updates, as alternate TSA coordinator for the export manager 
* Instrumental in passing several intensive TSA inspections 
* Assist export manager with several projects, including quotations 
* In charge of training new employees 
* Knowledge of EAR, ITAR, SED, IATA, NAFTA, 49 CFR and customs regulations 
* Experience with perishables, food products, fish oil, dangerous goods, and lithium batteries 
* Handle carnets, registrations, license and letter of credit shipments 
* Negotiate rates with airlines that has significantly increased profits by thousands of dollars for the department 
* I won an award for outstanding customer service performance

Assistant Marketing Manager

Hicksville, NY

September 2005 to October 2008

Assisted president with marketing campaigns and projects 
* Generated increased sales with promotions and incentives 
* Designed marketing newsletters and campaigns that increased sales 
* Responsible for coordinating cost-effective trade shows 
* Provided excellent customer service to increase client sales 
* Updated price list of over 300 products on excel program 
* Coordinated team to update the product catalog with new items

Export Contract Administrator

Island Pyrochemical
Jericho, NY

February 2004 to June 2005

Processed export documents including invoices, packing list, dangerous goods certificates, letter of credits, state department license, AES and other export documents for this distributor of air bag propellants 
* Handled imports of chemicals to drop ship to customers, including government contract orders 
* Responsible to determine harmonized codes for each product shipped 
* Reorganized department to assure IATA compliance with safe and efficient transport of hazardous explosive materials 
* Handled dangerous goods shipments, including explosives and other chemical shipments

Export Traffic Administrator

Acal New York Inc
Great Neck, NY

October 1995 to May 2002

Responsible for export documentation for this electronics distributor, which included invoice, packing list, SED, and other related documents 
* Processed State, Commerce department license and AES on-line 
* Responsible for to classify products with harmonized codes and to determine if license required 
* Processed shipments for overseas, and negotiated competitive rates



LaGuardia College -
Long Island City, NY

Additional Information

Skills: * Proficient with Microsoft Word, Excel, Photo Shop, AS400, and Outlook Express 
Power Point and Quick Books 
* Currently TSA approved and dangerous goods certified 
* Extensive knowledge of export compliance regulations, including 
VAT, TSA practices, Harmonized codes, FAA regulations, dangerous goods and lithium battery compliance 
* Freelance writer with excellent written and communication skills