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Ranz Burke

TEMP

Knoxville, TN

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• Extensive experience of over 8 years in performing Data Entry and providing excellent customer service, clerical and administrative duties and making outbound calls and answered inbound calls in a heavy call flow, call center 
Environment. Several years Collections experience soft and hard 
• Recruitment 
• Certified Medical Assistant 
• Medical Office Receptionist 
• Active Directory, Keyfob Activation, Remedy Application experience 
• P&C License 
• Billing/Collections Supervisor 
• Extensive Technical Support- Remedy Tickets- Tier 2 Support 
• Entered escalations Tickets into the system, successfully generated revenue for the company 
• Performed Time entry for scheduling appointments, created various reports using MS Excel and also performed Data Entry on daily basis and various office and clerical duties 
• Scheduled appointments and dispatched technicians if issues are not getting resolved over the phone to install the new telephone or cable service, conducted surveys and provided excellent customer service 
• Assisted customers if they have any issues related with their phone, internet or cable service 
• Guided troubleshooting steps over the phone and assisted customers in resolving their technical issues with their services 
• Performed Data Entry, created weekly and monthly reports using MS Excel and provided excellent customer service 
• Tagged escalations tickets and assisted customers if they need any technical assistance with their service. 
• Worked in Medical Hearing Aid Office taking Payments/Filing Claims/Lead generator 
• Rental Property- Family Property 
• Certified Medical Assistant 
• Former Staffing Coordinator Salary Requirement: Negotiable 
• Dispatching 
• Clerical Experience 
• Over 7 Years Clerical Experience

Work Experience

MEDICAL BILLER

TEAM HEALTH
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Alcoa, TN
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July 2011 to July 2012

Was hired for a temp 2 week assignment to assist with Medical Billing Insurance updating as well as to respond to fax and emails.

TEMP

Saic
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Oak Ridge, TN
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June 2011 to September 2011

Temp Contract Completed 
• Enter Tickets in Remedy 
• Active Directory 
• SAP 
• Key fob Activation and Deactivation 
• Microsoft Office Support 
• Clerical

USAA - TEMP

SITEL
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June 2010 to March 2011

rt Time (Left to attend School fulltime) 
• Assisted Customers with Existing Policy Questions 
• Transfer Calls to proper department as needed

Part Time Seasonal

SITEL
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August 2010 to November 2010

• Answer Large volume of Incoming calls 
• Take Payments Via Phone 
• Enter Call Logs/Tickets 
• Enter Sales Orders 
• Enter Daily Production 
• Do Call Ahead's 
• Clerical Work/Collections 
• Requirement

TEMP

Young Williams Child Support Services
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May 2010 to November 2010

• Answer Large Amounts Of Inbound calls 
• Assist Customers With Child Support Balance 
• Review Cases 
• Special Projects 
• Clerical Work 
• Collections

Administrative Assistant / Customer Service Representative

Caremark RX
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Knoxville, TN
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November 2008 to January 2010

• Provided excellent customer service, performed data entry and various other clerical and administrative duties 
• Responsible for sending emails and fax, scanning documents etc 
• Coordinated with various departments and successfully collected major part of revenue for the company 
• Entered escalations Tickets into the system, successfully generated revenue for the company 
• Negotiate with customers regarding payments and successfully retrieve the major part of due payment 
• Made outbound calls and answered inbound calls in a heavy call flow, call center environment 
• Responsible for collecting payments from Home or Business Equity customers 
• Assisted irate customers in a proficient manner and convince them to pay their due payments 
• Took medication orders and assisted customers if they have any issues with their service 
• Updated customers regarding order status 
• Tracked Orders via www.ups.com / www.usps.com 
• Clerical Work

Administrative Assistant / Technical Support / Dispatcher

Comcast Cable
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Knoxville, TN
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December 2006 to November 2008

• Performed Time entry for scheduling appointments, created various reports using MS Excel and also performed Data Entry on daily basis and various office and clerical duties 
• Scheduled appointments and dispatched technicians if issues are not getting resolved over the phone 
• Assisted customers if they have any issues related with their phone, internet or cable service 
• Made over 150 calls and answered over 50 calls every day in a heavy call flow environment 
• Guided troubleshooting steps over the phone and assisted customers in resolving their technical issues with their services 
• Troubleshot T1 Circuits, T1 Lines, RJ-11 Cable, RJ-45 Cable, T3 Circuits, Telephone cables & Equipments, DSL, ADSL, Cable TV etc on daily basis 
• Monitored the status of dispatched technicians and confirmed with customers once the issues are getting resolved 
• Dispatched technicians to install the new telephone or cable service, conducted surveys and provided excellent customer service 
• Assisted customers if they want to make any changes in their billing accounts

Customer Service Representative - Dispatcher-Former Staffing Coordinator -Collections Supervisor

Couches- Civic Development
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Knoxville, KY
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March 2003 to August 2006

Knoxville, KY Mar 2003 - Aug 2006 Call Center Closed 
Customer Service Representative - Dispatcher-Former Staffing Coordinator -Collections Supervisor 
• Performed Data Entry, created weekly and monthly reports using MS Excel and provided excellent customer service 
• Conducted surveys and checked with customers regarding their satisfaction level provided by dispatched technicians 
• Scheduled appointments and dispatched technicians to customer's premises to resolve the technical issue 
• Tagged escalations tickets and assisted customers if they need any technical assistance with their service 
• Answered inbound calls and made outbound calls in a heavy call flow environment 
• Assisted customers if they want to sign up with new long distance service 
• Resolved billing queries, collected payments and performed various other office and managerial duties. 
• Was Staffing Coordinator for entire site

ASST. OFFICE MANAGER

Hearing Aid
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Center, KY
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January 2002 to January 2006

Hearing Office Shut down 
Billing/Claims Department 
• Set appointments 
• Took Payments 
• Filed Claims 
• Processed Insurance Paper work 
• Lead Generation 
• Collections

Office Manager

DR. Aahmad Office
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1996 to 1996

• Set Work Schedules 
• Payroll 
 
Technical Certifications: 
MCDST- IT professionals who demonstrated technical and customer service skills in troubleshooting hardware and software operation issues in Microsoft Windows environments. 
MOS-Microsoft Office Specialist (MOS) certifications are globally recognized for demonstrating advanced business skills in using Microsoft Office 2010, the 2007 Microsoft Office system, and Windows Vista; or highly developed skills in using other Microsoft desktop software. 
MCTS- Microsoft Certified Technology Specialist (MCTS) certifications help IT professionals target specific technologies and distinguish themselves by demonstrating in-depth knowledge and expertise.

Education

Associates in Business Management

SECC College -
Cumberland, KY

2010

Diploma

American High School -
Chicago, IL

1995

Skills

Microsoft Office, AS400/PEOPLE SAFE, PEOPLE SOFT, SAP

Certifications

MEDICAL ASSISTANT

Additional Information

Skills: 
• MS Office Suite - MS Excel, MS Word, Outlook, Power Point 
• Certified Medical Assistant 
• Vista & Windows applications 
• System Software such as T1 Circuits, T3 Circuits 
• RJ - 11 Cable, Hogan, Star 
• People safe and PeopleSoft 
• Technical Support, Customer Service 
• Internet 
• Wireless devices, Tagging Tickets 
• Data Entry - Type 45 WPM 
• Scheduling Appointment 
• Dispatching Technicians 
• MAC Troubleshooting 
 
Alpine access (Work @ Home) American Express Campaign - TEMP 
Customer Service Agent 
• Assisted Customers with Account Questions […] 3 Month Contract Completed 
• Accepted Payments 
• Entered Disputes