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Rayna McClinton

Friendly, Technology Savvy, Great Communication, Entrepreneur, Focused, Multi-tasker

Atlanta, GA

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Seeking a position where I can use my skills and experience in all or one of the following areas: customer service, individual and/or group sales, marketing, technical support, communications, problem solving, logistics knowledge and/or administrative leadership.

Work Experience

Customer Service Dispatcher

SAIA TL Plus
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Duluth, GA
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November 2012 to Present

Responsibilities 
• Negotiates truckload costs and services with customers.  
• Refers to profit indicator to adjust rates and insure contracts are profitable.  
• Establishes quotes and order specifics with customer and enters order.  
• Monitors and follows up to insure loads are moving according to schedule and expectations of the customer.  
• Handles any service issues that arise.  
• Makes timely and accurate entries into the operating system for load status, costs, and freight data 
• Communicates changes in load status to customer.  
• Reports potential or known service failures to management.  
• Coordinates with other departments as needed, such as Dispatch, Accounting or Customer Service.  
• May assist the Booking Dispatchers in booking loads during heavy load volume.  
• Works in a 24/7 operation and maintains communication with all departments.  
• Provides after hours on-call service on a weekly rotation during weekdays and weekends.  
• Performs other related duties as required.

(Executive Assistant)

C.H. Robinson Worldwide
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Columbia, SC
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October 2011 to July 2012

• Customer and carrier follow-up 
• Answered incoming calls 
• Schedule appointments 
• Provide shipment information 
• Audit load information 
• Complete customer requests 
 
• Tracked and traced shipments 
• Data entry 
• Supported two Account Managers of Fortune 500 companies 
• Calculated trucking expenses

Hostess, Server, Assistant

Ruby Tuesday
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Columbia, SC
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May 2009 to October 2011

• Greet and assist customers to ensure that restaurant services are enjoyable and meet or exceed their expectations and the expectations of the restaurant.

Sales Administrative Assistant

Conference Direct
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Columbia, SC
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May 2007 to October 2011

• Answering phones 
• Creating RFP’s in the CVENT database and sending these leads to hotel lead catchers 
• Faxing responses for proposals to customers 
• Answering questions via email from customers, hotel sales representatives, convention and visitors bureau staff and convention center sales contacts 
• Assisted during a variety of property site inspections with regard to data collection, meeting space, size/setup options  
• Prepared hotel response reports for customers 
• Made travel arrangements for customers to conduct site inspections of hotels for future group events 
• Prepared correspondence and presentations via Word, Excel and Power Point.

Unit Head

Columbia Jewish Community Centeer
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Columbia, SC
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May 2006 to August 2009

• Planned program activities; taught arts & crafts. Organized sports games. Provided character development training. Supervised other staff working with students ages 2 to 14. Consulted with parents as needed.

Education

Mass Communications

Francis Marion University -
Florence, SC

2009 to 2011

Chipola Junior College -
Marianna, FL

August 2008 to May 2009

University of Memphis -
Memphis, TN

August 2007 to May 2008

Skills

Customer Service, Inside Sales & Marketing, 70+ wpm typing speed, Travel Arrangements, Administrative & Technical Support, Supervisory/Management Skills, CVENT Software, Microsoft Office, Calendar/Scheduling Management, Dispatching/Shipping & Receiving

Additional Information

I just relocated to the Boston area from Columbia, SC. I am very eager to begin working so that I may meet new people and learn more about the city of Boston. I am available immediately.