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Renai Anderson

Switchboard Operator, Gsr - Litchfield Beach Golf Resort

Pawleys Island, SC

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To obtain a challenging customer service position utilizing my professional skills, and encourage growth with the opportunity for advancement.

Work Experience

Switchboard Operator, Gsr

Litchfield Beach Golf Resort
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February 2014 to Present

Guest Reservations 
Front Desk check in 
Switchboard operator 
Processed reports 
Processed lost & found inquiry 
Handle complaints 
Process bill reprints 
Handled guest requests 
 
Process credit card & check transactions. 
Temporary suspend and restore accounts. 
Deescalated calls, processed credits, 
Effective negotiation skills

Customer service/Customer Escalations

Fresh Market
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Pawleys Island, SC
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May 2013 to Present

Handle purchases 
Processed refunds, returns, exchanges 
operated cash register, cash, debit, credit, check transactions

Customer Financial Specialist

Verizon Wireless
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Wilmington, NC
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December 2006 to December 2012

Effective negotiation skills 
Heavy customer interaction 
Handled inbound& outbound dialer calls 
Trouble shooted failed reconnections 
Made test calls/ handled disputes 
Manually reinstated service for payment 
Added & deleted features 
Processed debit credit check transactions.

Customer Service Specialist

Verizon Wireless
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Alpharetta, GA
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February 2005 to December 2006

Interact with customers 
Handled heavy incoming calls & outbound calls 
Tier trouble shooted smart phones, tablets, pc's 
Multitasked multiple computer system issues 
Activated phones & activated tablets & pc's 
Made sure device was able function and worked

Mobile Consultant

Verizon Wireless
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January 2013

Wireless Consultant 
Myrtle Beach, SC 
 
Wireless sales consultant 
 
Customer engagement/ customer focus 
Activated, mobile devices, tablets, and pc devices 
Tier one troubleshooting 
Made & received inbound & outbound calls 
Processed pre paid & post paid transactions 
Set up customer repairs & arranged warranty replacements

Education

BACHELOR OF ARTS

ALBANY UNIVERSITY

May 1995

Additional Information

SKILLS: Administrative, WindowsExcel, NCR 
Register, Windows95-98,Oracle