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Renai Anderson

Switchboard Operator, Gsr - Litchfield Beach Golf Resort

Pawleys Island, SC


To obtain a challenging customer service position utilizing my professional skills, and encourage growth with the opportunity for advancement.

Work Experience

Switchboard Operator, Gsr

Litchfield Beach Golf Resort

February 2014 to Present

Guest Reservations 
Front Desk check in 
Switchboard operator 
Processed reports 
Processed lost & found inquiry 
Handle complaints 
Process bill reprints 
Handled guest requests 
Process credit card & check transactions. 
Temporary suspend and restore accounts. 
Deescalated calls, processed credits, 
Effective negotiation skills

Customer service/Customer Escalations

Fresh Market
Pawleys Island, SC

May 2013 to Present

Handle purchases 
Processed refunds, returns, exchanges 
operated cash register, cash, debit, credit, check transactions

Customer Financial Specialist

Verizon Wireless
Wilmington, NC

December 2006 to December 2012

Effective negotiation skills 
Heavy customer interaction 
Handled inbound& outbound dialer calls 
Trouble shooted failed reconnections 
Made test calls/ handled disputes 
Manually reinstated service for payment 
Added & deleted features 
Processed debit credit check transactions.

Customer Service Specialist

Verizon Wireless
Alpharetta, GA

February 2005 to December 2006

Interact with customers 
Handled heavy incoming calls & outbound calls 
Tier trouble shooted smart phones, tablets, pc's 
Multitasked multiple computer system issues 
Activated phones & activated tablets & pc's 
Made sure device was able function and worked

Mobile Consultant

Verizon Wireless

January 2013

Wireless Consultant 
Myrtle Beach, SC 
Wireless sales consultant 
Customer engagement/ customer focus 
Activated, mobile devices, tablets, and pc devices 
Tier one troubleshooting 
Made & received inbound & outbound calls 
Processed pre paid & post paid transactions 
Set up customer repairs & arranged warranty replacements




May 1995

Additional Information

SKILLS: Administrative, WindowsExcel, NCR 
Register, Windows95-98,Oracle