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IT Assistant

Baldwin, NY


Work Experience

IT Assistant

Life's WORC
Garden City, NY

October 2013 to December 2015

• Preparation and maintenance of agency equipment such as PCs, laptops, workstations, and Apple devices. 
• Creation of clean images and backups for easy installation. 
• Replacement and installation of hardware such as screens, RAM, power supplies, video and graphics cards, CPU fans, and hard drives. 
• Setup of new and repurposed devices for new hires (phones, iPads, laptops). 
• Acquire documentation through equipment agreements after deployment. 
• Onboarding users to Meraki, Information Systems Management software. 
• Set up appointments and follow-ups with vendors (Verizon, Time Warner, Optimum). 
• Contact vendors for orders, returns, and requests for repair (Toshiba, Lenovo, Sony, HP, etc.). 
• Hardware installation and troubleshooting, including PCs, monitors, firewalls, routers, access points, and cabling. 
• Work with eVero, Managed IT Services, to solve trouble tickets and ensure a productive work environment for all employees. 
• Network installation, setup, configuration, and troubleshooting of printers and print servers. 
• Creating custom cables, patching lines, and punching down new and broken ports. 
• Preparation and setup for training sessions including powerpoints, projectors, displays, and audio systems. 
• Orchestrate and oversee the clearance of old and aging equipment and ensure their proper disposal according to local laws and regulations. 
• Use of Active Directory to create Users, Global Groups, update account information, and reset passwords. 
• Create configuration files for new WYSE Thin Client machines to allow them access to the system. 
• Creation of trainings via Articulate Training Software according to a set curriculum. 
• Become agency videographer, photographer, and multimedia editor. 
• Troubleshoot issues with Medisked, a third party Human Services Software provider. 
• Create Access Cards and picture IDs for new hires as well as replace lost and broken cards. 
• Troubleshoot issues in Life's WORC's sister agency, The Family Center for Autism. 
• Installation, setup, and troubleshooting of The Family Center for Autism's computers, video and audio systems, printers, and gaming systems. 
Played an integral role in the agency-wide network infrastructure upgrade which included: 
• Installation of WYSE Thin Client systems in two (2) main office sites and forty (40) Residences. 
• Transitioning from Novell File Infrastructure Software to Windows File Server. 
• Transitioning from Novell Groupwise to Microsoft Exchange. 
• Training current and new staff in the structure and utilization of the agency’s new system. 
• Transferring all agency files to the new server for employee use. 
Skills Used 
Operating Systems: Microsoft Windows (XP, Vista, 7, 8, 8.1, 10, Server 2003, Server 2008, Server 2012) 
Mac OSX (Yosemite, El Capitan) 
Mobile Devices: iPhone, Android 
Software: Microsoft Office Suite (2003, 2007, 2010, 2013, 2016) 
VMWare Fusion – Virtual Machine Creator 
Novell – File Infrastructure Software 
Video Editing – iMovie, Final Cut Pro X, Pinnacle 14, Audacity 
Image Editing – Adobe Photoshop, GIMP (2) 
Data Backup – Acronis True Image 9, 11 
Training Software – Articulate 
Computer Languages: MS Basic, HTML, Java, SQL, Powershell

Networking Essentials

Albany, NY

January 2011 to May 2011

- As a final project, this course required that we split into groups of four or less to examine and optimize an already existing Network from a business. 
- Redesigned a restaurant network that is also used for business transactions. 
- Created a switched backbone in order to produce a smooth and structured network necessary for a popular restaurant that is also owned by a larger corporation, White Management. 
- Research and assess equipment that will both fix the problems that may arise in the current network as well as survive the years to come in order to avoid constant, costly upgrades. 
- Assess the ongoing and one-time costs of installation and maintenance of new equipment. 
- Post results of work on a wiki page so all members of the team may contribute and communicate. 
- Wiki Site of results:

Web Development

Albany, NY

January 2010 to May 2010

learn how to work in teams and understand how the planning and design aspects of website creation are done in order to produce a result that meets the expectations of the client. 
- Students in the course were required to do the following: o Form groups of 3-5 people with differing skills and viewpoints. 
o Coordinate meetings with a teacher of choice outside of class time. 
o Design and execute a website with material from which younger students may learn and study. 
o Meet strict deadlines with exponential completion of work. 
o Present the website to the children in question at the Montessori Magnet School in Albany, NY.

Lab aide in the Cytogenetics department

New York, NY

December 2009 to January 2010

- Included: o Filling out log sheets and using proper document control. 
o Stocking and reserving of important materials used by the Lab Technicians. 
o Cleaning and maintaining equipment (Incubators, Centrifuges, counters, slide trays) 
o Experience in cleaning and filing slides, running documents to other company departments, and printing count sheets as well as large scale photocopying. 
o Aliquotting reagents and disposed of old specimens and pellets (White Cell Specimens). 
o Stocking of chemicals and tools. 
o Mixing of chemicals necessary for evaluation of samples. 
- Lab safety and blood borne pathogen training at Genzyme.


Bachelor of Arts in Information Science and Technology

University at Albany, State University of New York
Albany, NY

2007 to 2011


Computer Languages: MS Visual Basic, HTML, Java, SQL, Powershell, Operating Systems: UNIX, Microsoft Windows (XP, Vista, 7, 8, 8.1, 10), Mac OSX (Yosemite, El Capitan), Software: Microsoft Office (Access, Excel, Word, Powerpoint, Publisher, OneNote), Web Development - Dreamweaver, WordPress, WikiSpaces, AV Editing - iMovie, Final Cut Pro X, Pinnacle 14, Audacity, Adobe Photoshop, GIMP (2), Other Software - Novell, VMWare Fusion, Acronis True Image, Articulate