Roberta Bortolotti

Business Analyst

May 2007 to Present

Quality Assurance Analyst

January 2007 to May 2007

CGI Technologies, USA
Client Orientation/Project Assessment
• Prepare functional specifications and requirements for more than 20 enhancements in 3 major releases of the Advantage
Performance Budgeting software.
• Gather requirements from stakeholders and elicit business needs for complex integration and processes.
• Analyze product and client business needs for future releases.
• Effectively collect and elicit requirements with shareholders for small and large projects.
• Participated in the envisioning, requirement gathering and implementation phases of Advantage Performance Budgeting
software implementation in Lane County (OR) and City of Tucson (AZ).
Scoping/Documentation
• Utilize RUP and UML to define and follow processes, standards and procedures throughout the SDLC.
• Compliant with IIBA standards for business analysis based on the BABOK and CMMI level 3 to prepare, investigate and log activities to achieve quality requirements and company's objectives.
• Prepare online help documentation.
Team Leadership
• Support and liaise technical and functional teams with effective communication skills in getting and giving information.
• Coach and support team members whenever necessary in obtaining knowledge of new domains or processes.
• Take ownership in creating workable solutions for business problems and in dealing with frequent and random changes.
• Advice in a wide variety of complex business matters in assessing a situation, receiving input from stakeholders, and selecting a course of action.
• Maintain relationships within an organization and external partners to achieve a profitable outcome for a working solution.
Quality Assurance/Project Review
• Validate technical and functional specifications.
• Participate in QA efforts to ensure software quality standards in new releases resulting in low client reported defect count.
• Create automated test scripts and execute quality assurance test scenarios to uncover issues.
Software Release/Post-Release Review/Customer Support
• Provide customer support to address issues related to functional processes. Direct clients on product enhancements
pertinent to improving their business processes.
• Provide training to end users and implementation consultants.
• Follow ITIL standards for customer satisfaction through service delivery.
• Handle client's issues and requests making sure a solution is provided in a timely manner, resulting in client's recognition of support services provided.

Customer Solution Lead/Business Analyst for content management systems

August 2005 to December 2006

• Managed a portfolio of 6 clients in diverse business domains ranging from education to manufacturing.
• Interfaced with business users to prepare and update Business Process and Software System specifications.
• Analyzed and presented technology solutions based on client's business and needs.
• Conceptualized improvements and elicitation of business solutions.
• Conducted business analysis, project assessment and feasibility determination.
• Clarified client requirements, business needs and project objectives, via feedback sessions and meetings, in collaboration with all stakeholders.
• Helped manage risk analysis and mitigation plans, status reports, and client presentations
• Defined milestone deliverables, and established critical success factors.
• Coordinated work of employees to meet deadlines, budgets, and client demand.

Business System Analyst

February 2005 to July 2005

• Ensured all artifacts complied with corporate SDLC policies and guidelines and DOD policies.
• Prepared UML and data design documentation for alignment with client's needs.

Business System Analyst

August 2004 to December 2004

SDDM Technology, Washington, DC, USA (August 2004 to December 2004)
• Elicited business requirements with shareholders.
• Developed and implemented the Business License system using web services technologies, SOAP for data transfer and store procedures for data access.
• Tested and reviewed web services used to ensure integration, security and interoperability.
• Assisted in training end users and provided customer support.
• Published and Presented lessons learned in the International Web Services Conference (The Edge) in Boston, Feb 2005.
Case Study: "Using SOA and Web Services to Issue Business Licenses in the District of Columbia" and in the Workflow
Handbook 2005. A chapter in Web Services Workflow and SOA (BPEL4WS). Published in May 2005.