Searching for full-time leasing agent position for a multifamily or 55 and older community in San Diego North County, or Orange County.
November 2011 to Present
Shadowridge Village Apartment Homes, 180 Unit Multifamily housing complex. Weekend Shift. Open and close office. Ability of converting telephone inquiries into in-person appointments. Responsible for optimizing warm leads. Facilitate property and model home tours. Show community amenities. Provide application requirements to prospective residents. Promote positive and proactive resident relations by working to make the living experience, particularly the first and last impressions, of the highest quality. Training on Real Page. General office duties. Organize filing system for front and back office. Maintain positive relationship with co-workers, manager and owner. Always have the fiduciary interest of the company/owner foremost in all business dealings.
Chemical Dependency Counselor
July 2005 to July 2011
Substance Abuse Treatment, Court or DMV mandated Driving Under the Influence Program. Licensed and Certified for the State of California. Caseload of 150 clients. Interviewed forty clients each day as required by case management. Conducted educational groups of up to 17 clients. Instructed educational classes of 35 clients. Managed case notes, filing and any supplemental training required by company.
2003 to 2006
Companies employed by: Financial, Real Estate, Construction, Defense Contractor, Sub and General Contractor.
Quality Assurance Software Tester, McGraw-Hill Publishers, Inc., Carlsbad, CA
Encyclopedia and Educational Software creation. Test software and return errors to programmers for correction and retesting.
Marketing and Public Relations Representative, Restoration Specialists, Inc., San Diego, CA
General Contractor, Fire and Flood Damage for property damage insurance claims. Covered San Diego County targeting property insurance adjusters.
Marketing and Public Relations Representative, C & C Glass, Inc., Chula Vista, CA
General Contractor, Glass replacement for automotive insurance claims, new building construction, and insurance markets. Target market was San Diego County automotive insurance claims adjusters for temporary leasing.
Substance Abuse Counselor
February 2002 to March 2003
Non-profit Court Mandated six month substance Abuse Rehabilitation programs. Caseload 30 clients. Supervise 15 clients. Certification by the State of California. Conducted educational groups of up to 17 clients. Instructed educational classes of 35 clients. Managed case notes, filing and any supplemental training required by company.
Quality Assurance Software Tester
July 2000 to August 2001
Marketing demographics company. Test software and return errors to programmers for correction and retesting.
Bachelor of Science in Business Management
Communication Listening, Empathy, Attention to detail, Organizational skills,
COMPETENCIES Fair Housing, Communication Techniques,
Landlord/Tenant Laws, Leasing Requirements,
Closing Techniques, Completing and Processing Rental Applications,
Dealing with Difficult Situations, Credit Checks,
Lease Agreements and Clauses, Marketing Resident Retention,
Record Keeping and Financial Reports, Fiduciary relationship
Implementation and Planning for each aspect of the property
Sales/Marketing Successfully increased accounts through monthly marketing calls by telephone and in person. Existing book of business: 1,200 accounts in San Diego County.
Participated in conventions and trade shows to network for new clients.
Design promotions fliers, select door prizes for drawings at marketing events.
Communication Listened with empathy to help meet client needs and customer satisfaction.
Poised and able to easily transcend cultural differences.
Diplomatic and tactful in conflict resolution with clients or staff.
Integrity Always kept the fiduciary interest of the company/owner foremost in all business dealings.
Willing to go the extra mile to meet deadlines before expectations.
Positive, friendly, enthusiastic outlook. Enjoyed going to work.
Managing Stress Remained calm under pressure.
Used perspective to evaluate the best method to handle stressful situations.