Seeking a professional career utilizing my numerous years of sales, management, customer service and sports related experience.
August 2003 to Present (12 years, 11 months)
training and development programs. Interpret and implement National Federation of High School rules and league rules. Coordinate the implementation of new procedures for conformance with various policies and procedures, regulations of the league. Approve all payments for the league officials. Plan and coordinate special events, activities, and programs. Collaborate with staff to promote teamwork throughout the district. Implement safety standards and develop procedures to ensure compliance. Provide guidance for officials and coaches regarding game activities, rulings, enforcement, personal issues and conflict resolution.
Advertising Consultant Executive Premise
June 2012 to March 2013 (9 months)
Developed an existing base of customers and secured new customers through market research, networking events, referrals, cold-calling, B2B and other best-practices. Identified each customer's needs and challenges to create and sell effective advertising programs using online and print solutions. Provided expertise, guidance and sound recommendations utilizing a consultative approach to deliver value to each customer. Additionally, provided follow-up account management and customer service for each customer.
Marketing Data Specialist/Sales
February 2007 to November 2009 (2 years, 9 months)
Presented at trade shows worldwide. Managed customer data and trade show leads for sales force worldwide. Researched and compiled statistics on market, demographic, technological, and social factors. Analyzed data and prepared market strategy reports. Lead generation, cold-calling, qualification of opportunity, sales plan, presentation of solutions, and close of sale. Devised promotional and marketing strategies for various markets, public and private, to publicize services and products. Provide account management and customer service for each account.
March 2001 to November 2006 (5 years, 8 months)
Developed and ensured the implementation of staff training and development programs. Interpreted and implemented National Federation of High School rules and league rules. Coordinated the implementation of new procedures for conformance with various policies and procedures, regulations of the league. Developed and managed the budget for the Association and allocated funds within the budget to accomplish objectives. Approved all payments for the league officials. Developed promotional, fundraising and marketing strategies to publicize services and programs. Promotion of the Association for civic involvement. Planned and coordinated special events, activities, and programs. Collaborated with staff to promote teamwork throughout the Association. Implemented safety standards and developed procedures to ensure compliance. Provided guidance for participants of a variety of age groups regarding recreational activities, personal issues and conflict resolution.
Assistant Site Manager
November 2005 to April 2006 (5 months)
Oversaw the custodial service force at a multiple facility job site. Recruited, trained, and evaluated service personnel. Managed payroll, work hours, supplies and expenses within prescribed monthly budget. Implemented weekly safety training and job specific training for work force. Interacted with the job site coordinator on a daily basis for special projects and to troubleshoot problems. Performed weekly audits on the work force in regards to quality, safety and efficiency. Communicated company policy, expectations, work load and provided support to a Spanish speaking-majority work force. Provided daily, weekly, monthly and quarterly reports to the corporate office. Created and verified detailed purchasing and payroll reports using company web-based software. Proactively expanded scope of work to increase coverage and company profit.
Independent Insurance Agent
January 2004 to June 2005 (1 year, 5 months)
Responsible for all sales, customer service, lead generation, cold-calling, qualification of sale, and close of sale. Managed all accounting activities of the business including journals, ledgers, trial balances, balance sheets, income statements, and profit/loss statements. Performed all scheduling, training, and supervision of employees. Developed and implemented new business plans and marketing strategies. Participated in civic activities and Chamber of Commerce events. Assisted with reporting claims, provided assurance and customer service to clients during their time of need.
Director of Business Development
March 2002 to December 2003 (1 year, 9 months)
Developed and implemented new business plans that achieved beyond established goals for school, team and large volume accounts. Participated in civic activities, and Chamber of Commerce events. Account management and collections. Devised promotional and marketing strategies for various markets, public and private, to publicize services. Responsible for all sales, customer service, lead generation, cold-calling, qualification of sale, and close of sale.
May 2000 to January 2002 (1 year, 8 months)
Responsible for all sales, customer service, lead generation, cold calling, qualification of sale, and close of sale. Managed all accounting activities of the business including journals, ledgers, trial balances, balance sheets, income statements, and profit/loss statements. Created and verified detailed purchasing and payroll reports using company web-based software. Developed knowledge of safety hazards and required safety precautions sufficient to establish a safe work environment. Planned, scheduled, coordinated, and assigned work for employees. Established goals and priorities for subordinates and the company as a whole.
Inside Sales Executive
June 1998 to September 2000 (2 years, 3 months)
Preformed all aspects of sales for physician and dental referral service. Lead generation, cold calling, qualification of sale, and close of sale. Researched and compiled statistics on market, demographic, technological, and social factors related to program participation. Analyzed data and prepared detailed reports for management. Developed new marketing strategies. Maintained all accounting records and provided customer service for each account.
Customer Service Representative
December 1997 to June 1998 (6 months)
Provided customer service for national and international accounts. Ensured customers received timely and accurate billing and prompt account adjustments. Responded to non-routine requests and inquiries from customers. Ensured orders, shipments, and all other transactions with customers. Established and maintained effective working relationships with co-workers and customers alike to promote excellent customer service.
Relationship building, Development of business development plans, Market Research, Attention to detail, Entrepreneurial, Customer Service, Account Management, Data Management, Office Management, Google AdWords Certified.
Proficient in MS office: Access, Word, Excel, PowerPoint as well as, ACT, Siebel, Doris, Salesforce and Lotus