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Rosemarie Alexander

Business Communications/Management/Telecommunications/HealthCare

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Team Building and Mentoring / Business Development / Cost Reduction / Quality Control / Strategic Business Planning / Business Systems and Process Management / Contract Management / System Improvement / Operational Risk Management / Management Information System Development / Cross-functional Team Management / System Design and Implementation / Program Development / Process Improvement / Vendor Relationships / Performance Standard Development / Resource Management / Product Development / Project Management and Assessment / Human Resources / Customer Retention / Communication / Business Technology Solutions / Logistics / Technical Services / Reengineering / Community Relations / Client Relationship Management / Policies and Procedures / Liaison

Work Experience

Surgical Coordinator

Seaview Orthopedics
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June 2005 to Present

Responsibilities include comprehensive knowledge of insurance and medical terminology as well as technical and computer expertise servicing Multi-million dollar practice including 14 Surgeons, 3 Pain doctors. Act as liaison among insurance companies, hospitals, surgical centers and medical supply representatives including workers compensation for the purpose of doctor to patient ratio within a given time block to perform surgery. Interact closely with team of orthopedic surgeons to schedule surgical patients in a timely manner. Contributor to monthly newsletter.

Credentialing/Surgical Coordinator

OCEAN ORTHOPEDIC
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June 2003 to June 2005

Responsibilities include comprehensive knowledge of insurance and medical terminology as well as technical and computer expertise servicing practice of 5 Surgeons. 
Negotiated fee schedules with major health insurance companies for doctor services. 
 
Rosemarie Alexander ralexander2424@comcast.net Page Two  
Credentialed and monitored major medical insurances, training seminars, medical societies, licensing and board certification requirements for five doctors. 
Coordinated and scheduled all patient surgeries synchronizing multiple-party availability. 
Process complex medical paperwork.

TELECOMMUNICATIONS/MANAGEMENT

Plan B Communications
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January 1999 to January 2002

Designed computer software products for start-up communication companies. 
Delivered on-site client services gathering salient information to determine business needs for database management in order to streamline multiple information portals for customer information and billing. 
Developed protocols and screen to run data processing.

Senior Business Analyst

PLAN B COMMUNICATIONS, Brick, NJ
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1999 to 2002

Designed computer software products for start-up communication companies. Delivered on-site client services gathering salient information to determine business needs for database management in order to streamline multiple information portals for customer information and billing. 
Developed protocols and screen to run data processing.

Business Analyst

AT&T
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January 1994 to January 1998

Interfaced with program engineers and public relations to design pliable software system for consumers to purchase to meet their specific calling needs. 
Developed discounted plans to service frequent callers. 
Analyzed tools and surveys to determine customer preferences. 
Communicated with programmers regarding customer needs.

Senior Business Analyst

AT&T Communications
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1980 to 1998

Interfaced with program engineers and public relations to design pliable software system for consumers to purchase to meet their specific calling needs. Developed discounted plans to service frequent callers. Analyzed tools and surveys to determine customer preferences. Communicated with programmers regarding customer needs.

AT&T Manager

AT&T
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January 1988 to January 1994

Supervised Staff of 12 
Position responsibilities included team management, training, performance appraisals, client contact, account balancing and call managing. 
Managed diversified team of 12 business representatives who conducted business with third party dealers for AT&T minutes. 
Negotiated multimillion dollar contracts with two largest accounts of MCI and Talk America. 
Attended promotional events for call card sales. 
Maintained and increased revenues through administering exceptional customer service.

AT&T Operator Manager

AT&T
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January 1980 to January 1988

Supervised Staff of 26 
Position responsibilities included team management, training, performance appraisals, customer contact and call managing. 
Managed team of 26 operators who conducted local, long distance and international calls for customers who needed assistance through leading by example, communicating expectations and understanding needs of staff. 
Mitigated employee issues including lateness, impertinence and lack professional telephone manners. 
Mentored staff in procedures and implemented standards to increase productivity and efficiency.

Education

BSBC in Business Communications

University of Phoenix

January 2008 to January 2011

Major: Political Science/Criminal Justice Minor: Computer Science/Child Psychology

Kean University

January 1977 to January 1980

Skills

Award-winning, detail-oriented business operations professional who has been distinguished for leadship, while maintaining high quality standards with accountability. Engenders team loyalty and productivity through communication and understanding and is focused on business growth and achieving objectives to attain maximum profits. Pragmatic, even-tempered and selected to be liaison for the most challenging major clients. Enjoys putting the pieces together into a workable business plan.