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Sarah Bristol

Group Benefits Customer Service Specialist - Manulife Financial

Kitchener, ON

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To obtain a challenging career that will allow me to grow professionally while being able to utilize my organizational, educational and exceptional people skills.

Work Experience

Group Benefits Customer Service Specialist

Manulife Financial
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October 2014 to Present

Waterloo, Ontario 
 
● Handle high volume inbound calls from policyholders and dental providers 
● Answer inquiries about claim statuses, payments and dental insurance coverage 
● Maintain database of policyholders files; enter in information received or send request to  
appropriate department  
● Provide online support with the policyholders website through navigation and resetting  
passwords 
● Adhere to schedules and weekly objectives

Keyholder/Customer Service Representative

Cash 4 You
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Kitchener, ON
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November 2012 to October 2014

Execute lead cashier responsibilities; safe controller 
● Reconcile cash twice a day and reconcile nightly balance sheet with supporting documents 
● Interview, train, create weekly schedules 
● Work in a team environment to achieve monthly and quarterly objectives 
● Maintain liaison with customers to ensure loyalty and long term growth 
● Resolve inconsistencies; apply adjustments on customer accounts 
● Approve and process payday loan application agreements according to CPLA 
● Collect payments on past due accounts with negotiation strategies; skip trace accounts 
● Process Western Union transactions, prepaid credit cards, long distance calling cards and prepaid phone cards

Produce Clerk

Zehrs
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August 2011 to November 2012

Waterloo, Ontario 
 
● Insured freshness and quality through rotation of product 
● Setup and maintained displays and merchandise 
● Culled and disposed of produce waste; scanned out via POS

Receptionist/Sales Associate

Smart Choice
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October 2010 to February 2011

Kitchener, Ontario 
 
● Assisted with customer inquiries on services and products via phone and in person 
● Posted advertisements of furniture online via Kijiji, followed up with sales leads 
● Set up merchandise and showroom displays; living room sets, bedroom sets, dinettes 
● Scheduled and coordinated delivery appointments and in store visits 
● Wrote up leasing documentation for all in store leasing sales 
● Monthly inventory of sales room and warehouse 
● Prepared bank deposits; reconcile nightly general ledger with daily store transactions

Education

Executive Office Assistant

Everest College -
Kitchener, ON

2011 to 2012

Additional Information

Key Skills: 
 
● Exceptional listener and communicator who effectively conveys information both verbal  
and written 
● Proven relationship builder with excellent interpersonal skills 
● Highly adaptable, positive, resilient risk taker who is open to new ideas 
● Dependable, responsible contributor committed to excellence and success 
● Highly motivated self-starter who takes initiative with minimal supervision 
● Flexible team player who thrives in environments requiring ability to effectively prioritize  
multiple projects