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Office Assistant

Kitchener, ON

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A result-oriented, self-motivated individual that thrives on challenging situations. Excellent with research, time-management and problem-solving skills, with the ability to work under pressure. Highly organized and experienced with managing multiple projects and meeting deadlines.

Work Experience

Office Assistant

Bill Snyder Electric Inc
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2016 to 2017

• Managed reception area, directed incoming calls to correct extension; greeted clients and directed them to the correct party 
• Posted purchase orders, invoices, petty cash and credit card receipts in QuickBooks 
• Reconciled credit card receipts with monthly credit card statements 
• Reconciled Electricians hours by job notes and punch-clock times for payroll; exported times into QuickBooks 
• Uploaded inventory, pictures and pricing into Fleetmatics Work via Excel for new database 
• Entered fuel usage by Electrician into Excel, then uploaded to Fleetmatics Reveal to track usage

Dental Claims Specialist

Manulife Financial
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2014 to 2015

• Handled high volume of inbound calls from policyholders and dental providers regarding insurance coverage, dental claims and enquiries regarding the dental fee guide 
• Updated client files as per client request and provided online support with navigation through members account and resetting of passwords 
• Scheduled return calls for claim issues that required investigation within 24 - 48 hours while ensuring calls were made based on time-zone differences

Financial Service Representative

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2012 to 2014

• Executed lead cashier responsibilities; acted as safe controller 
• Approved and processed payday loans as per CPLA regulations 
• Provided cheque cashing services; researched small businesses before cashing cheques 
• Collected past due payments on accounts through skip tracing and negotiation strategies 
• Maintained liaison with customers to ensure loyalty and long term-growth 
• Reconciled financial records, paperwork and customer files on a needed basis 
• Reconciled daily branch paperwork, bank records and customer files 
• Confirmed and submitted consumer proposals and bankruptcy agreements 
• Implemented weekly schedules created in Excel for staff and branch business needs 
• Tracked daily branch benchmarks via branch website to ensure targets were being met 
• Assisted with new branch opening; trained employees at various locations

Receptionist/Sales Associate

Smart Choice
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2011 to 2012

• Greeted walk-in clients and assisted with furniture lease and sales 
• Explained and completed leasing documents for furniture leasing; scheduled delivery of items 
• Answered enquiries via phone and email for pricing and furniture ad sales 
• Posted ads on Kijiji for furniture sales, followed up with sales leads 
• Balanced nightly closing journal entries with daily store sales

Education

Certificate in Bookkeeping

Conestoga College

2016

Diploma in Executive Office Assistant

Everest College

2012

Additional Information

Highlights of Qualifications 
 
• Extensive knowledge of Microsoft Word, Excel, PowerPoint, and Outlook 
• Excellent communication verbally and written between clients and team members 
• More than 10 years' experience providing customer service to clients and companies 
• Experienced with working independently or as part of team 
• Open and receptive to feedback, questions and directions