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Customer Service Specialist

Kitchener, ON

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A recent graduate of bookkeeping with a diploma in executive office assistant. A motivated self-starter that is adaptable to changing environments. More than ten years' experience in customer service; two years' experience in the financial industry.

Work Experience

Customer Service Specialist

Manulife Financial
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Waterloo, ON
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2014 to 2015 (1 year)

Financial Representative

Key Holder
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Toronto, ON
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2012 to 2014 (2 years)

Education

Certificate in Accounting

Conestoga College
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Kitchener, ON

2016

Additional Information

Core Skills 
 
Bookkeeping/Administration 
• Applied bookkeeping principles of IFRS, and ASPE when preparing financial statements 
• Experienced with accounts payable, accounts receivable, reconciliations, payroll, and GST 
• Posted payments by recording cash, debit and cheque transactions 
• Recorded inventory sales and purchases, updated inventory counts 
• Dealt with confidential information and maintained the highest level of security 
• Finalized and submitted consumer proposals and bankruptcy agreements 
• Collected past due payments on account through negotiation and skip tracing strategies 
• Established customer relationships to ensure loyalty and long-term growth 
Technical 
• Proficient with Microsoft Word, Excel, PowerPoint and Outlook 
• In depth knowledge of Sage 50 and data entry 
• Excellent mathematical skills