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Customer Service Specialist

Kitchener, ON


A recent graduate of bookkeeping with a diploma in executive office assistant. A motivated self-starter that is adaptable to changing environments. More than ten years' experience in customer service; two years' experience in the financial industry.

Work Experience

Customer Service Specialist

Manulife Financial
Waterloo, ON

2014 to 2015 (1 year)

Financial Representative

Key Holder
Toronto, ON

2012 to 2014 (2 years)


Certificate in Accounting

Conestoga College
Kitchener, ON


Additional Information

Core Skills 
• Applied bookkeeping principles of IFRS, and ASPE when preparing financial statements 
• Experienced with accounts payable, accounts receivable, reconciliations, payroll, and GST 
• Posted payments by recording cash, debit and cheque transactions 
• Recorded inventory sales and purchases, updated inventory counts 
• Dealt with confidential information and maintained the highest level of security 
• Finalized and submitted consumer proposals and bankruptcy agreements 
• Collected past due payments on account through negotiation and skip tracing strategies 
• Established customer relationships to ensure loyalty and long-term growth 
• Proficient with Microsoft Word, Excel, PowerPoint and Outlook 
• In depth knowledge of Sage 50 and data entry 
• Excellent mathematical skills