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Sarah Bristol

Group Benefits Customer Service Specialist - Manulife Financial

Kitchener, ON


To obtain a challenging career that will allow me to grow professionally while being able to utilize my organizational, educational and exceptional people skills.

Work Experience

Group Benefits Customer Service Specialist

Manulife Financial

October 2014 to Present

Waterloo, Ontario 
● Handle high volume inbound calls from policyholders and dental providers 
● Answer inquiries about claim statuses, payments and dental insurance coverage 
● Maintain database of policyholders files; enter in information received or send request to  
appropriate department  
● Provide online support with the policyholders website through navigation and resetting  
● Adhere to schedules and weekly objectives

Keyholder/Customer Service Representative

Cash 4 You
Kitchener, ON

November 2012 to October 2014

Execute lead cashier responsibilities; safe controller 
● Reconcile cash twice a day and reconcile nightly balance sheet with supporting documents 
● Interview, train, create weekly schedules 
● Work in a team environment to achieve monthly and quarterly objectives 
● Maintain liaison with customers to ensure loyalty and long term growth 
● Resolve inconsistencies; apply adjustments on customer accounts 
● Approve and process payday loan application agreements according to CPLA 
● Collect payments on past due accounts with negotiation strategies; skip trace accounts 
● Process Western Union transactions, prepaid credit cards, long distance calling cards and prepaid phone cards

Produce Clerk


August 2011 to November 2012

Waterloo, Ontario 
● Insured freshness and quality through rotation of product 
● Setup and maintained displays and merchandise 
● Culled and disposed of produce waste; scanned out via POS

Receptionist/Sales Associate

Smart Choice

October 2010 to February 2011

Kitchener, Ontario 
● Assisted with customer inquiries on services and products via phone and in person 
● Posted advertisements of furniture online via Kijiji, followed up with sales leads 
● Set up merchandise and showroom displays; living room sets, bedroom sets, dinettes 
● Scheduled and coordinated delivery appointments and in store visits 
● Wrote up leasing documentation for all in store leasing sales 
● Monthly inventory of sales room and warehouse 
● Prepared bank deposits; reconcile nightly general ledger with daily store transactions


Executive Office Assistant

Everest College -
Kitchener, ON

2011 to 2012

Additional Information

Key Skills: 
● Exceptional listener and communicator who effectively conveys information both verbal  
and written 
● Proven relationship builder with excellent interpersonal skills 
● Highly adaptable, positive, resilient risk taker who is open to new ideas 
● Dependable, responsible contributor committed to excellence and success 
● Highly motivated self-starter who takes initiative with minimal supervision 
● Flexible team player who thrives in environments requiring ability to effectively prioritize  
multiple projects