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Office Assistant

Kitchener, ON


A result-oriented, self-motivated individual that thrives on challenging situations. Excellent with research, time-management and problem-solving skills, with the ability to work under pressure. Highly organized and experienced with managing multiple projects and meeting deadlines.

Work Experience

Office Assistant

Bill Snyder Electric Inc

2016 to 2017

• Managed reception area, directed incoming calls to correct extension; greeted clients and directed them to the correct party 
• Posted purchase orders, invoices, petty cash and credit card receipts in QuickBooks 
• Reconciled credit card receipts with monthly credit card statements 
• Reconciled Electricians hours by job notes and punch-clock times for payroll; exported times into QuickBooks 
• Uploaded inventory, pictures and pricing into Fleetmatics Work via Excel for new database 
• Entered fuel usage by Electrician into Excel, then uploaded to Fleetmatics Reveal to track usage

Dental Claims Specialist

Manulife Financial

2014 to 2015

• Handled high volume of inbound calls from policyholders and dental providers regarding insurance coverage, dental claims and enquiries regarding the dental fee guide 
• Updated client files as per client request and provided online support with navigation through members account and resetting of passwords 
• Scheduled return calls for claim issues that required investigation within 24 - 48 hours while ensuring calls were made based on time-zone differences

Financial Service Representative


2012 to 2014

• Executed lead cashier responsibilities; acted as safe controller 
• Approved and processed payday loans as per CPLA regulations 
• Provided cheque cashing services; researched small businesses before cashing cheques 
• Collected past due payments on accounts through skip tracing and negotiation strategies 
• Maintained liaison with customers to ensure loyalty and long term-growth 
• Reconciled financial records, paperwork and customer files on a needed basis 
• Reconciled daily branch paperwork, bank records and customer files 
• Confirmed and submitted consumer proposals and bankruptcy agreements 
• Implemented weekly schedules created in Excel for staff and branch business needs 
• Tracked daily branch benchmarks via branch website to ensure targets were being met 
• Assisted with new branch opening; trained employees at various locations

Receptionist/Sales Associate

Smart Choice

2011 to 2012

• Greeted walk-in clients and assisted with furniture lease and sales 
• Explained and completed leasing documents for furniture leasing; scheduled delivery of items 
• Answered enquiries via phone and email for pricing and furniture ad sales 
• Posted ads on Kijiji for furniture sales, followed up with sales leads 
• Balanced nightly closing journal entries with daily store sales


Certificate in Bookkeeping

Conestoga College


Diploma in Executive Office Assistant

Everest College


Additional Information

Highlights of Qualifications 
• Extensive knowledge of Microsoft Word, Excel, PowerPoint, and Outlook 
• Excellent communication verbally and written between clients and team members 
• More than 10 years' experience providing customer service to clients and companies 
• Experienced with working independently or as part of team 
• Open and receptive to feedback, questions and directions