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Satya Namuduri

Sr. QA and Testing Specialist

Hartford, CT

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• Highly motivated Sr. QA and Testing Specialist, Business Process Analyst and Quality Management with more than 14 years of experience in applications related to Health Care, Property and Casualty (P&C), Financials, Trading, Brokerage, investment banking and Pharmaceutical Industry. 
• Possess strong expertise in developing and implementing test plans, test scenarios and test cases and defect tracking. 
• Expert in manual and automated testing on Property&Casuality (P&C) , Health Care, financials, and Pharmaceutical applications at various clients such as Cigna, Aetna, The Hartford, Lincoln Life and Financials, ING, Vertex Pharmaceuticals, One Shield and US Navy Mutual Aid Association (NMAA). 
• Experienced in testing web-based and client server applications developed using .Net, Java, ASP and mainframes., 
• Possess effective oral and written communication skills, strong analytical and problem solving abilities.  
• Recipient of Outstanding Service award, Best Team Member award and Starfish award from Cigna Health Care.

Work Experience

Sr. Business Process Analyst / Quality Management

United Health Group (OPTUM)
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Hartford, CT
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September 2013 to Present

Responsibilities 
• Involved in verifying, executing ,validating and analysis the customer eligibility files received from Consolidated Eligibility systems (CES), Facets and Consumer Database (CDB) for various clients like Wells Fargo, US airways, JPMC, Texas Health Resources, Farmers Insurance Parent, MetLife Walgreen etc., 
• Working with control points related to Eligibility, Member activity (online/offline), Incentive processing, Incentive payments and Financials based on the client needs, Implemented corrective action plans in response to negative findings and kept the management team updated on significant issues or development.  
• Involved in verifying, executing and validating the Optum Conversion report for eligibility files, incentive forms, and Telephonic Wellness Call (TWC), Offline, EHP, eCODS and CAMS (consumer Account Management system) files. 
• Actively involved in writing test procedure and process for Managing eligibility add, change and delete functionality for consumer eligibility and executing the same based on the client associated Feed systems like CES, Facets and CDB. 
• Also, writing test procedure and process of consumer activity through eHP user interface (portal) for online and offline activities like Health Assessments, online programs, wellness coaching, onsite screening, provider forms, paper health assessments, exceptions and inquiry forms etc., 
• Involved in executing the test procedures for incentive processing based on the business rules for reward qualification and fulfills earned rewards on Telephonic Wellness Call (TWC) and Gifts cards fulfillment (Gage).  
• Working on Incentive Payment through consumer Account Management System (CAMS) for Process Health Reimbursement (HRA) and Health incentive Accounts (HIA) through Optum Financial Services like banking information systems (BIS) and Evolutions (EV1). 
• Worked effectively in the quality assurance program to ensure that the operational components of Optum’s Portal services meet the Client requirements. 
• Developed and executed the department’s quality assurance procedures and participated in quality improvement initiatives.  
• Executed and tracked quality review projects, perform tests, developed quality review procedures, participate in evaluations and audits of portal services.  
• Knowledge of Business Process management (BPM) technology tool like PEGA tool, CSAT (customer Service Administration Tool), with a focus on BPM to support QA control activities and to meet the customer needs through policies, procedures, reporting (Cognos report tool) and processes. 
 
Accomplishments 
• Involved in verifying, executing ,validating and analysis the customer eligibility files received from Consolidated Eligibility systems (CES), Facets and Consumer Database (CDB) for various clients like Wells Fargo, US airways, JPMC, Texas Health Resources, Farmers Insurance Parent, MetLife Walgreen etc., 
• Working with control points related to Eligibility, Member activity (online/offline), Incentive processing, Incentive payments and Financials based on the client needs, Implemented corrective action plans in response to negative findings and kept the management team updated on significant issues or development.  
• Involved in verifying, executing and validating the Optum Conversion report for eligibility files, incentive forms, and Telephonic Wellness Call (TWC), Offline, EHP, eCODS and CAMS (consumer Account Management system) files. 
• Actively involved in writing test procedure and process for Managing eligibility add, change and delete functionality for consumer eligibility and executing the same based on the client associated Feed systems like CES, Facets and CDB. 
• Also, writing test procedure and process of consumer activity through eHP user interface (portal) for online and offline activities like Health Assessments, online programs, wellness coaching, onsite screening, provider forms, paper health assessments, exceptions and inquiry forms etc., 
• Involved in executing the test procedures for incentive processing based on the business rules for reward qualification and fulfills earned rewards on Telephonic Wellness Call (TWC) and Gifts cards fulfillment (Gage).  
• Working on Incentive Payment through consumer Account Management System (CAMS) for Process Health Reimbursement (HRA) and Health incentive Accounts (HIA) through Optum Financial Services like banking information systems (BIS) and Evolutions (EV1). 
• Worked effectively in the quality assurance program to ensure that the operational components of Optum’s Portal services meet the Client requirements. 
• Developed and executed the department’s quality assurance procedures and participated in quality improvement initiatives.  
• Executed and tracked quality review projects, perform tests, developed quality review procedures, participate in evaluations and audits of portal services.  
• Knowledge of Business Process management (BPM) technology tool like PEGA tool, CSAT (customer Service Administration Tool), with a focus on BPM to support QA control activities and to meet the customer needs through policies, procedures, reporting (Cognos report tool) and processes. 
Skills Used 
Windows NT, XP, MS office, Excel, Business Process, Manual Testing, CSAT (customer Service Administration Tool), PEGA tool and Cognos reporting tool.

Sr. Testing Specialist - Lead / Data Analyst– Life Insurance

US Navy Mutual Aid Association (NMAA)
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Arlington, VA
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May 2013 to August 2013

• Worked with ALIP (Accenture life Insurance Platform) for various types of contracts like Active, Base Paid-Up, Lapse, Matured, withdrawn and Government Allotment Contracts. 
• Involved in testing various types of life insurance products like Permanent 'Plus' (Whole Life), Level II 'Plus' (Term Insurance ages 50+), Flex Term (Term Insurance for under age 50), Express Term 'Plus' (no medical exam insurance). 
• Involved in testing various types of annuities like Single Premium Deferred annuities, Flexible Premium Retirement Annuity and Single Premium Immediate Annuity. 
• Worked with contracts, contract history, Finance (suspense amounts), Transaction history (Pending transactions), Billing (Billing history, billing information), Relationships, interactions history and Quotes (Account quotes, transaction summary) using ALIP Life insurance Policy administration system. 
• Involved in analyzing and testing unpaid bills based on PDD (Premium Due Date) and BPP (Billed Premium Payment) for the contracts and come up with unpaid bills and the amounts in suspense which can be adjusted against the unpaid bills to keep the contract active from lapse status. 
• Also Involved in analyzing and testing unpaid bills based on PDD (Premium Due Date) and BPP (Billed Premium Payment) for the contracts and come up with paid bills (Monthly, Quarterly, semi-annually and Annual) and the amounts in suspense which can be refunded to the members for excess payments. 
• Involved in writing Test plans, Test cases for various types of contracts like Active, Base Paid-Up, Lapse, Matured, withdrawn and Government Allotment Contracts using ALIP policy Management system. 
• Involved in executing the test cases in various testing environments like Acceptance testing, product testing, Regression testing and system testing. 
• Involved in identifying the defects, re-creation of defects and interacting with development team to see that the defect got resolved, retesting the defect and closing the defect.  
• Coordinating, supervising the daily activities on-shore off-shore activities of business support, technical or production team off-shore and on-shore teams. 
• Used Quality Center Tool as defect tracking system for creation of system change request (SCR’s) while testing the application. 
• Used PVCS tracker to load the SCR’s identified during testing the contracts in various testing environments. 
• Involved in testing of application using the software development life cycle (SDLC) process. 
 
Environment: Citrix xenAPP, MS Excel, MS Word, MS Visual Studio, Life Insurance, Share point , ALIP PAS, (Accenture life Insurance Platform) Data Stage and Agile testing methodologies, PVCS tracker, QC SQL Developer, MS Outlook, Manual Testing, MS Project, Windows XP Professional, Data warehouse, Web testing, Java, .NET, UAT.

Test Lead / Data Analyst

TATA CONSULTANCY SERVICES (TCS) AMERICA
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Hartford, CT
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January 2010 to May 2011

Hartford, CT Jan 2010 - May 2011 
 
Project: EMPLOYER SERVICES -Eligibility and Enrollment & MLR project 
 
The MLR project is a The Patient Protection and Affordable Care Act (PPACA), The ETL process to collect MLR information from various sources on a monthly basis and load the MLR database. The MLR Data mart will store data from over 40 source systems encompassing CIGNA east and CIGNA West Systems. The repository will perform allocations required by using business rules and accumulate data to calculate the Minimum Loss Ratio required by Healthcare Reform. 
 
Test Lead/ Data Analyst 
Responsibilities: 
• Responsible for design and development of test plan, test scenarios, and test script documentation for the proper assurance of systems, and ensuring the accuracy of the functionality of the applications. 
• Worked with offshore team to make them comfortable with requirements, test plans and test cases. 
• Involved in reviewing the Test strategy documents with QA team, Business Analysts and Developers. 
• Coordinating with the test and development team for Test data, Data Request Forms (DRF’s), Test Execution plan, Identifying the defects and interaction with the developers and business analysts in resolving the defects.  
• Co-ordination with offshore and onsite teams to get the status on Test execution, defect tracking and other testing related activities.  
• Involved in Testing the Health care application like epro, Central Data Base (CDB), CED (Central Eligibility Database), CPF (Central Providers File), Minimum loss ratio (MLR), Vista and Valor applications.  
• Involved in testing various source systems for Minimum Loss Ratio (MLR) Reporting, Rebates and Third party vendor (TPV) using mainframes (DB2).  
• Involved in various testing phases like Acceptance, Systems, UAT, Integration (DB2F), Release testing (DB2C) and Regression testing. 
• Sharing testing results with Enterprise team, Integration and Testing Competency Center. 
• Involved in software QA Testing using Manual and automation process and tools. 
• Used Quality Center as defect tracking system for creation of system change request (SCR’s) while testing the application. 
• Involved in testing front-end and back-end of the applications. 
• Involved in testing of application using the software development life cycle (SDLC) process. 
Environment: Windows NT, XP, MS SQL Server 7.0, HL7, EDI, ETL, .Net, Manual Testing, HIPAA, MS Excel, MS Word, PowerPoint , MHS, PMHS, UAT, Data Warehousing, Quality Center (9.2 and 10), DB2 and Mainframes (TSO).

Sr. QA Lead/ Data Analyst (P&C) - DW

One Shield, Inc
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Glastonbury, CT
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January 2008 to December 2009

AAA-Mid-Atlantic (P&C –DW) 
Environment: Citrix xenAPP, MS Excel, MS Word, MS Visual Studio, P&C Insurance, Microsoft Team Foundation Server (TFS), Test Driven development (TDD) and Agile testing methodologies, UML, SQL Developer, MS Outlook, Manual Testing, MS Project, Windows XP Professional, Data warehouse, ETL, Web testing, JIRA Tool, Java, JDBC, J2EE, .NET, WebLogic, UAT, CL, and Dragon tool (PAS)

Sr. Testing Specialist

The Hartford Insurance (P&C)
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Hartford, CT
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July 2006 to December 2007

Environment: Oracle Financials, MS Excel, MS Word, Microsoft Team Foundation Server, MS Visual Studio, P&C Insurance, UML, PL/SQL OMS, OBIEE, MS Outlook, Manual Testing, Agile Testing, TDD, MS Project, Windows XP Professional, Data warehouse, ETL, DataStage, Web testing, Java, J2EE, .NET , BizTalk Server, UAT, CL, Mercury IT Governance Logon and HP Quality Center.

Lead QA Engineer

ING-US Financial Services / Investment Banking
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Hartford, CT
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December 2005 to June 2006

Project Apollo - a Stellent Content Server Management System that consists of Individuals', Businesses' and Institutional customers' innovative financial products and services including Annuities, Life Insurance, Investment, Asset Management and Internet Banking. 
 
Environment: Oracle Financials 11i, Stellent Content Server Management 7.5, Windows NT, XP, Macintosh, Safari, Firefox, Test Director 8.0, Manual Testing, Cash and Treasury Management, Use Cases, Web Testing, Java, ACORD, JavaScript, JSF, ICE Faces, MS Excel, MS Word, PowerPoint, HTML, JDBC, J2EE XML, UML, WebSphere as Portal and SharePoint.

Sr. QA Analyst

Lincoln Financial Group/Lincoln Life & Annuity
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Hartford, CT
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February 2005 to December 2005

Advisor's Work Bench (AWB) / Distribution Technology Group - a Financial, Licensing and Life and Annuity application. 
 
Environment: Oracle Financials, CIM Explorer, Windows NT, XP, VSS (Visual Source Safe), Manual Testing, , Agile Testing, Quick Test Pro (QTP), Oracle OMS, , Use cases, UNIX, JavaScript, UAT, HTML, Manual calculations of defined benefit plans (DB Plans), MS Excel, MS Word, PowerPoint and XML.

HIPAA SR. QA Analyst

Blue Cross Blue Shield
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Providence, RI
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May 2004 to January 2005

The project is a client/server-based application that uses Health Insurance and Portability and Accountability (HIPAA). 
 
Environment: Windows NT, XP, OMS, MS SQL Server 7.0, EDI Manual Testing, HIPAA, HL7, ClearQuest, Mercator 6.5, UAT, DB2 and Mainframes (TSO) MS Excel, Mainframes, EDI Manual Testing, MS Word and PowerPoint.

Sr. QA Analyst

United Health Group
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Hartford, CT
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March 2003 to May 2004

Enterprise Customer Reporting (ECR) Project deals with testing of various kinds of reports like Medical, Managed Pharmacy, and Financial for customers developed using MicroStrategy. 
 
Environment: Windows NT, XP, MS SQL Server 7.0, Manual Testing, UNIX, Oracle, OMS, MicroStrategy, DAV Track and SQL.

QA Team Lead / Tester

AETNA US Healthcare
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June 2002 to February 2003

Project deals with Health Insurance and Portability and Accountability (HIPAA). 
 
Environment: Windows NT, XP, MS SQL Server 7.0, EDI Manual Testing, HIPAA, HL7, Pharmacy Claims, ClearQuest, MS Excel, MS Word, PowerPoint, Mercator 6.5, DB2 and Mainframes (TSO).

Sr. QA / BA Analyst

Cigna Healthcare
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Bloomfield, CT
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January 2001 to May 2002

The project is Central Provider File Transformation (CPF Transformation) deals with provider's information. 
 
Environment: Windows NT, MS SQL Server 7.0, MS Projects, EDI, Data Warehouse, Visual Basic, Manual Testing, HIPAA, MS Excel, MS Word, PowerPoint, MHS, PMHS, UAT, Win Runner 6.02/Test Director 6.0/7.2, DB2 and Mainframes (TSO).

Sr. Testing Specialist (P&C) – DW / Data Analyst

TATA CONSULTANCY SERVICES (TCS) AMERICA
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Simsbury, CT
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June 2011

This project is to enhance the Business Intelligence functions of the Enterprise Data Warehousing Unit in the Property and Casualty division of the Hartford. As part of the project, we have to communicate with business customers and understand requirements, work on the technical architecture by translating requirements into technical specification and design, Design/Modify data models for warehouse enhancements & new data marts, Model Staging tables, Atomic Area and Data mart, Design and Implement the ETL architecture, Perform Business Impact analysis for Information management group, Performance tuning of existing ETL processes, Assist the reporting teams to model their Universes, Develop key project deliverables like project plans, scope documents, communication plans, status reports, and issue management plans, Work with stakeholders to determine and prioritize project objectives, critical success factors and project risks. 
 
Responsibilities: 
• Attend meetings with the users to discuss and to understand their requirements and Analyze business requirements and writing Business Specification Document (BSD) based on the requirements collected from end users. 
• Working on share point to store the testing related documents like BSD’s, Test Plans, Test Cases and defects tracking and to store the data and document repository. 
• Testing various LOB like Auto, Home and Fire quotes and policies for Personal & Commercial auto, Home owner, Workers Compensation, Commercial General Liability, Life, Personal umbrella and AH Package policies to generate policy number and premium amounts based on the type of policies. 
• Clearly understand the feature's specification and requirements by drafting the use cases before the application as been developed using waterfall and agile methodologies. 
• Write test cases before the application as been development using Waterfall and Agile testing methodologies. 
• Design and development of test plan, and test script documentation for the proper assurance of the functionality of the application. 
• Used Microsoft Visual Studio to test the web-based applications developed in .NET and J2EE environments. 
• Used Citrix xenAPP windows application for centralize data center, application management, application virtualization and application deployment.  
• Integration testing for outgoing integration points to third party vendors, as well as integration point that feed the Dragon application, ODS tables, or will affect rating thus RataBase 
• Coordinating, supervising for the daily activities on-shore off-shore activities of business support, technical or production team off-shore and on-shore teams. 
• Used Quality Center Tool as defect tracking system for creation of system change request (SCR’s) while testing the application. 
• Involved in testing of application using the software development life cycle (SDLC) process  
• Testing database for Keys testing, Negative Testing, Object creation rule testing and source rule testing. 
 
Environment: Citrix xenAPP, MS Excel, MS Word, MS Visual Studio, P&C Insurance, Share point , informatica, Data Stage and Agile testing methodologies, UML, SQL Developer, MS Outlook, Manual Testing, MS Project, Windows XP Professional, Data warehouse, SAP Business Objects, ETL, Web testing, Java, .NET, UAT, CL, and (PAS).

Education

Bachelors of Accouting and Finance in Finance, Accounting

Business & Commerce Osmania University

Additional Information

TECHNICAL SKILLS: 
 
Testing tools: Manual Testing, Win Runner 6.02&7.0, Test Director 6.0, 8.0, Quality Center 8.0, UAT, Web Testing, ClearQuest, .NET ,Macintosh, Safari, MS Visual Studio, Firefox, Agile Testing, Test Driven Development (TDD), Data Warehousing, ETL, PVCS Tracker 7.5.1, JIRA Tool, Dragon tool, ALIP (P&C Policy Administration System), Citrix Xen App.  
 
Documentum Tools: SharePoint 3.0 & QDoCCS 
 
Operating Systems: UNIX, Windows 95/ 98/NT/Windows 7 and Windows XP 
 
Databases: DB2, Oracle, MS Access, PL/SQL, Oracle SQL Developer 1.5.5 & SQL Server, Toad 
 
ERP: PeopleSoft, Oracle Financials & SAP  
 
ETL tools: Data stage and informatics 
 
BMP Tools: CSAT (customer Service Administration Tool), PEGA tool 
 
PAS / PMS: One-shield Dragon Tool, ALIP (Accenture Life Insurance Platform) 
 
Heath Care: HIPAA, EDI, HL7, Claims and Payments, Mercator 6.5, PMS, The Patient Protection and Affordable Care Act (PPACA), ICD – 9 and ICD – 10 code sets for International Classification of Diseases.