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Saundra Bethea-Pegues

Account Manager at Portfolio Recovery Associates

Virginia Beach, VA

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To obtain full time employment with a successful business organization that will offer opportunity for professional growth. To be propounded the opportunity to effectively implement my proficiencies, commitments and motivation which will be contributory to a professional organization.

Work Experience

Account Manager

Portfolio Recovery Associates
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June 2009 to Present

Attempt to trace and notify consumers or businesses by telephone with delinquent accounts and sometimes by letter. Skip trace when debtors relocate without leaving a forwarding address. Inform customers of overdue debts and solicit payments through negotiation skills. Process payments by debit card, checking and savings accounts. When feasible, reduce or eliminate credit interest rates on delinquent accounts. Authenticate all conversations on customer's accounts. Follow Federal and State laws governing collections. Exceed monthly collection goals.

Clerk II

Portsmouth Department of Social Services
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Portsmouth, VA
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January 2007 to 2009

Work involved considerable public contact in greeting visitors, received inquiries and answering clients' telephone calls pertaining to their cases or other services. Interviewed customers who were applying for services.

Child Support Enforcement

Portsmouth Department of Social Services
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Portsmouth, VA
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August 2006 to November 2006

Program Support Technician: Processed all documents generated by the workers for filing with the court. Contact with custodial and non-custodial parents. Processed child support payments and issued receipts. September 1999-December 1999, Office Specialist I: Interviewed and assessed clients with fuel crisis applications. Answered telephone inquiries relating to services offered. November 1997-April 1998, Emergency Fiscal Support Specialist II: Under general supervision, completed Special Welfare Fund activities which included posting application of policies and rules, prepared reports and payment documents and assisted in budget completion. Input financial budget and prepared and entered listings of past financial expenditures. Prepared reports and accurately entered data. April 1998-August 1998, Office Specialist I: Received, sorted, and processed distribution of incoming and outgoing mail.

Customer Service Specialist

Alltel Communications
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January 2002 to July 2005

Received incoming calls from customers regarding cellular telephone services. Discussed and changed customers' service plans and excepted check, savings and credit card payment. Also responsible for handling escalated calls.

Lead Supervisor

Sprint PCS Wireless
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December 1999 to January 2003

Monitored employees telephone calls, accepted escalated telephone calls from customers regarding their telephone service.

Administrative Assistant to the Mayor of Portsmouth

Sunbelt Temporaries
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Portsmouth, VA
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November 1997 to September 2002

performed clerical and administrative duties. Screened telephone calls and scheduled appointments and greeted visitors. Organized background information for meetings and public appearances. Administrative Assistant for the Assistant Director of Norfolk Redevelopment and Housing Authority, performed clerical and administrative duties and typed letters, memos, and other correspondences. Scheduled appointments, screened, and greeted visitors.

Education

Journalism

Community College of Philadelphia -
Washington, DC

September 1988 to December 1988

Additional Information

Have a considerable amount of customer service and computer experience. Ability to work independently with minimal supervision as well as the ability to work in a team setting.