A highly motivated self-starter committed to professionalism and over twenty years of professional experience in diverse environments.
June 2009 to May 2013
Attempted to trace and notify consumers or businesses by telephone with delinquent accounts and sometimes by letter. Skip traced when debtors move without leaving a forwarding address. Informed customers of overdue debts and solicited payments through negotiation skills. Processed payments by credit card, checking, and savings accounts. When feasible, eliminated credit interest rates on delinquent accounts. Authenticated all conversations on customer's accounts. Followed Federal and State laws governing collections. Exceeded monthly collection goals. Collected over $500.000 for the company in a little over two years. Notary
Clerk II (part-time)
January 2007 to 2009
Work involved considerable public contact in greeting visitors, and receiving and answering clients' inquiries by telephone and in person. Transferred calls to proper personnel. Screened customers and followed guidelines governing services.
Child Support Enforcement
August 2006 to November 2006
Processed all documents generated by the workers for filing with the court. Contact with custodial and non-custodial parents. September 1999-December 1999, Office Specialist I: Interviewed and assessed clients with fuel crisis applications. Answered telephone inquiries relating to services offered. November 1997-April 1998, Emergency Fiscal Support Specialist II: Under general supervision, completed Special Welfare Fund activities which included posting application of policies and rules, prepared reports and payment documents and assisted in budget completion. Prepared listings of past financial expenditures. Prepared reports and accurately entered data. April 1998-August 1998, Office Specialist I: Received, sorted, and processed distribution of incoming and outgoing mail.
Customer Service Specialist
January 2002 to July 2005
Received incoming calls from customers regarding cellular telephone services. Discussed and changed customers' service plans and excepted check, savings and credit card payments. Was also responsible for handling escalated calls. Always exceeded sales quotas.
Administrative Assistant to the Mayor of Portsmouth
November 1997 to September 2002
Performed clerical and administrative duties. Screened telephone calls and scheduled appointments and greeted visitors. Prepared background information for meetings and public appearances. Administrative Assistant for the Assistant Director of Norfolk Redevelopment and Housing Authority, performed clerical and administrative duties and typed letters, memos, and other correspondences. Scheduled appointments, screened, and greeted visitors.
December 1999 to January 2002
Monitored and documented employees telephone calls and offered feedback on such calls. Was responsible for resolving escalated telephone call issues from customers regarding telephone service. Changed customers' service plans and sold Sprint cellphones and other Sprint Products. Always exceeded sales quotas.
January 1988 to January 1988
An associates degree is not offered in this field of study at Norfolk State University. in Mass Communication/Journalism
Accuracy, Attention to Detail, Communication, Negotiation, Problem Solving, Retention, Positive Attitued, Prioritization
Have a considerable amount of customer service, administrative, sales, collections and computer experience. Ability to work independently with minimal supervision as well as the ability to work in a team setting. Previous positions were a s a PBX Operator at the Omni Hotel, as a Secretary at the Pentagon as a Secretary to a Lt. Col of the Airforce Department in Traffic Management, Secretary for Health and Human Services in the Alcohol, Drug Abuse and Mental Health Department to a Child and Adolescent Psychiatrist in Rockville, Md. Secretary to the Mayor of Portsmouth, VA. Administrative Assistant the the Assistant Executive Director of Norfolk Redevelopment and Housing Authority.