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Saundra Bethea-Pegues

Account Manager at Portfolio Recovery Associates

Norfolk, VA

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To obtain full time employment with a successful business organization with opportunity for professional growth. To effectively exercise skills, training, and ability that will be contributory to the professional organization.

Work Experience

Account Manager

Portfolio Recovery Associates
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June 2009 to May 2013

Attempt to trace and notify consumers or businesses by telephone with delinquent accounts and sometimes by letter. Skip trace when debtors move without leaving a forwarding address. Inform customers of overdue debts and solicit payments through negotiation skills. Process payments by credit card, checking, and savings accounts. When feasible, eliminate credit interest rates on delinquent accounts. Authenticate all conversations on customer's accounts. Follow Federal and State laws governing collections. Exceed monthly collection goals. Notary

Clerk II (part-time)

Portsmouth Department of Social Services
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Portsmouth
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January 2007 to 2009

Work involved considerable public contact in greeting visitors, and receiving and answering clients' inquiries by telephone and in person. Transferred calls to proper personnel. Screened customers and followed guidelines governing services.

Child Support Enforcement

Processed
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Portsmouth, VA
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August 2006 to November 2006

Processed all documents generated by the workers for filing with the court. Contact with custodial and non-custodial parents. September 1999-December 1999, Office Specialist I: Interviewed and assessed clients with fuel crisis applications. Answered telephone inquiries relating to services offered. November 1997-April 1998, Emergency Fiscal Support Specialist II: Under general supervision, completed Special Welfare Fund activities which included posting application of policies and rules, prepared reports and payment documents and assisted in budget completion. Prepared listings of past financial expenditures. Prepared reports and accurately entered data. April 1998-August 1998, Office Specialist I: Received, sorted, and processed distribution of incoming and outgoing mail.

Customer Service Specialist

Alltel Communications
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Norfolk, VA
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January 2002 to July 2005

Received incoming calls from customers regarding cellular telephone services. Discussed and changed customers' service plans and excepted check, savings and credit card payments. Was also responsible for handling escalated calls.

Lead Supervisor

Sprint PCS Wireless
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December 1999 to January 2003

Monitored and documented employees telephone calls and offered feedback on such calls. Was responsible for resolving escalated telephone call issues from customers regarding telephone service.

Administrative Assistant to the Mayor of Portsmouth

Sunbelt Temporaries
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Portsmouth, VA
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November 1997 to September 2002

Performed clerical and administrative duties. Screened telephone calls and scheduled appointments and greeted visitors. Prepared background information for meetings and public appearances. Administrative Assistant for the Assistant Director of Norfolk Redevelopment and Housing Authority, performed clerical and administrative duties and typed letters, memos, and other correspondences. Scheduled appointments, screened, and greeted visitors.

Education

Journalism

Community College of Philadelphia- The college went on strike and I moved back to VA. -
Washington, DC

January 1988 to January 1988

An associates degree is not offered in this field of study. in Mass Communication/Journalism

Norfolk State University -
Norfolk, VA

Additional Information

Have a considerable amount of customer service and computer experience. Ability to work independently with minimal supervision as well as the ability to work in a team setting.